My CityPASS Status

Published by CityPass on 2024-06-05

Save up to 50% on combined admission to top attractions with CityPASS tickets.
These budget-friendly packages bundle deeply discounted admission to the top
attractions and things to do in a destination.

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Common My CityPASS Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My CityPASS app on iOS and Android devices. Solve all My CityPASS app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My CityPASS iPhone Issues and Solutions

My CityPASS iOS app crashes, not working, errors
My CityPASS iOS app network issues
My CityPASS on iOS has black/white screen

My CityPASS Android App Issues and Solutions

My CityPASS has errors/crashing/not working
My CityPASS server network connectivity issues
My CityPASS has black screen

My CityPASS iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My CityPASS app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My CityPASS app crashes or not working on Iphone (iOS):

Close and restart the My CityPASS app on iPhone
Update My CityPASS app to the Latest Version for iOS
Uninstall and reinstall My CityPASS iPhone app
Update your iPhone to the latest iOS version

Fix My CityPASS on iPhone unable to connect to server/internet connection issues::

To resolve My CityPASS network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My CityPASS black/white screen (blank screen) on iPhone:

Follow the My CityPASS iOS app troubleshooting guide Here →

My CityPASS Android App Issues and Solutions

Fix My CityPASS not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My CityPASS app issues:

Force Stop the My CityPASS App
1. On android, goto "Settings" » click My CityPASS app. » click "Force Stop".

Update My CityPASS to the latest version on PlayStore

Clear My CityPASS App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My CityPASS app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My CityPASS.

Fix My CityPASS unable to contact server/ My CityPASS internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My CityPASS » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My CityPASS » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My CityPASS on android.

Solve My CityPASS black/white screens issue on Android:

Follow the My CityPASS android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at CityPass, developers of My CityPASS.

100% Contact Match

Developer: CityPASS

E-Mail: [email protected]

Website: Visit My CityPASS Website

About this app

CityPASS tickets first arrived in San Francisco and Seattle in 1997 and have since expanded to many more North American destinations, including Atlanta, Boston, Chicago, Dallas, Denver, Houston, New York City, Orlando, Philadelphia, San Diego, Southern California, Tampa Bay, and Toronto. Once CityPASS tickets are purchased, the My CityPASS trip planner app will help you build your itinerary. • Access your tickets and make/modify reservations. • View hours of operation and entry instructions for the attractions. • See exclusive offers for CityPASS ticket holders. Save up to 50% on combined admission to top attractions with CityPASS tickets. About CityPASS: CityPASS® tickets, created by City Pass, Inc. , make it easier (less stressful) and more affordable to see a destination’s top attractions. Highlighting the top things to do in each location, the attractions featured range from observatories and museums to theme parks, aquariums, and zoos. These budget-friendly packages bundle deeply discounted admission to the top attractions and things to do in a destination. Simply show your tickets or reservation confirmation on your phone to enter each attraction. CityPASS ticket packages are offered at up to 50% savings. Based on more than 82,000 customer reviews, the tickets have an average customer rating of 4. 6 stars (out of a possible 5). Learn more at CityPASS. com.