The Roku Status

Last Updated on 2024-11-28 by Phuong Tran

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Common The Roku Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot The Roku app on iOS and Android devices. Solve all The Roku app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

The Roku iPhone Issues and Solutions

The Roku iOS app crashes, not working, errors
The Roku iOS app network issues
The Roku on iOS has black/white screen

The Roku Android App Issues and Solutions

The Roku has errors/crashing/not working
The Roku server network connectivity issues
The Roku has black screen

The Roku iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever The Roku app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix The Roku app crashes or not working on Iphone (iOS):

Close and restart the The Roku app on iPhone
Update The Roku app to the Latest Version for iOS
Uninstall and reinstall The Roku iPhone app
Update your iPhone to the latest iOS version

Fix The Roku on iPhone unable to connect to server/internet connection issues::

To resolve The Roku network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix The Roku black/white screen (blank screen) on iPhone:

Follow the The Roku iOS app troubleshooting guide Here →

The Roku Android App Issues and Solutions

Fix The Roku not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent The Roku app issues:

Force Stop the The Roku App
1. On android, goto "Settings" » click The Roku app. » click "Force Stop".

Update The Roku to the latest version on PlayStore

Clear The Roku App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "The Roku app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch The Roku.

Fix The Roku unable to contact server/ The Roku internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click The Roku » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got The Roku » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch The Roku on android.

Solve The Roku black/white screens issue on Android:

Follow the The Roku android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Phuong Tran, developers of The Roku.

About this app

We support every channels you need, allow you to access & watch them using your phone. - Support multiple devices including Roku TV, Streaming Player, Roku Express, TCL, Onn, Insignia, Streambar. Easy connection with clear tutorial, you only need your Roku TV & Stick connected to wifi, your phone with our app and you can enjoy a whole new experience with your favorite channels. Remote control your Roku TV using your mobile. Different subscription packages: Weekly ($2. 99), Monthly ($6. 49) and Lifetime ($19. 99), Yearly ($29. 99).