myORCA Status

Published by Sound Transit on 2024-06-04

ORCA is the Puget Sound’s all-in-one transit card. Use it to ride the bus,
train and ferry in the Seattle-Tacoma metropolitan area.

I have a problem with myORCA

Are you having issues? Select the issue you are having below and provide feedback to myORCA.

Fix my App Errors »»

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 0 Comments

No reports yet! Be the first to report an issue.

Common dislikes about myORCA app

- No support for Apple Wallet until 2023

- Requires creating a new account for the app

- App login issues and clunky interface

- No up or down arrows to move fields

- No password management for iPhone

Have a Problem with myORCA? Report Issue

Common myORCA Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot myORCA app on iOS and Android devices. Solve all myORCA app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

myORCA iPhone Issues and Solutions

myORCA iOS app crashes, not working, errors
myORCA iOS app network issues
myORCA on iOS has black/white screen

myORCA Android App Issues and Solutions

myORCA has errors/crashing/not working
myORCA server network connectivity issues
myORCA has black screen

myORCA iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever myORCA app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix myORCA app crashes or not working on Iphone (iOS):

Close and restart the myORCA app on iPhone
Update myORCA app to the Latest Version for iOS
Uninstall and reinstall myORCA iPhone app
Update your iPhone to the latest iOS version

Fix myORCA on iPhone unable to connect to server/internet connection issues::

To resolve myORCA network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix myORCA black/white screen (blank screen) on iPhone:

Follow the myORCA iOS app troubleshooting guide Here →

myORCA Android App Issues and Solutions

Fix myORCA not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent myORCA app issues:

Force Stop the myORCA App
1. On android, goto "Settings" » click myORCA app. » click "Force Stop".

Update myORCA to the latest version on PlayStore

Clear myORCA App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "myORCA app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch myORCA.

Fix myORCA unable to contact server/ myORCA internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click myORCA » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got myORCA » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch myORCA on android.

Solve myORCA black/white screens issue on Android:

Follow the myORCA android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sound Transit, developers of myORCA.

100% Contact Match

Developer: myORCA

E-Mail: [email protected]

Website: Visit myORCA Website

About this app

With ORCA, you can pay for trips and transfers on Community Transit, Everett Transit, King County Metro, Kitsap Transit, Pierce Transit, Sound Transit and Washington State Ferries. ORCA is the Puget Sound’s all-in-one transit card. To use ORCA, be sure to tap your card on the ORCA card reader on board, on the train platform, or at your stop. Reduced fare programs are available to qualified riders with low incomes, seniors (65+ years), youth (6-18 years), and persons with disabilities. Now you can manage your ORCA card anywhere, 24/7 with the this app app. You need an ORCA card to use the this app app. You can connect your existing card or order a new card. Some exclusions apply on special trips and Washington State Ferries. Use it to ride the bus, train and ferry in the Seattle-Tacoma metropolitan area. To get started, download myORCA and create an account. Reduced fare cards work with the this app app, call 888-988-6722 / TTY: 711 to find out which card is right for you.