Official Status
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problems reported in the last 24 hours
Summary of Official Problems 😠👌🔥
- App has bugs that need to be worked out
- App freezes and stops working when trying to set up profiles
14 Reported Issues: 😵🆘🛟🚨📢
My matches aren't showing on my end but are on my wife's. It says we've not matched on any intimacy swipes but we have on her screen. Previously it was showing me them then one day stopped.
My intimacy cards arent working, I get 5 a day instead of 10 and cant see matches. My partner still sees the matches and gets 10 per day
Every time I come off the app it tells me to log back in. Plus, there’s an issue with loading the daily questions. It says there’s a problem with it and to log back in and try again. I’ve done so several times with no luck.
Won’t let me see any photographs in the swipe sections or the icons for me and my partner at the top. Definitely not a connection issue as my internet is fast.
Just downloaded app and it’s immediately unusable. It keeps freezing no matter what I do.
Hello I revelry downloaded the app and I’ve been using it with my girlfriend and the first day I was able to see all the pictures/intimacy stuff but now I’m not able to see any pictures of anything what so ever on the app and I’m not able to see the intimacy pictures it’s just the name of it with all white screens
The app isn’t letting me log in at all after closing and restarting it even. I keep getting some kind of error code.
The app is refusing to let me sign in and kicked me out completely. I don’t know what to do
Cant connect with partner. She has iPhone i have android
Can’t connect with partner
It won't let me download the app as it is not available on my device which is a POCO
It also won't let me connect with my partner and it only says "pending" if we try to connect together through the link.
It won’t let me connect with my partner , we both tried sending each other links and it would just say “pending”. I even tried deleting my account and re-making it. No sign.
When I go into the app it lets me try to login, after I’ve entered the phone secure password i get this error Internal Server Error Trace ID 31806599-ce2c-4447-9fea-b79b9cbd33b5 I’ve had this for over a week now so I don’t think it is just maintenance work anymore. Can someone advise what’s gone wrong please?
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Common Official Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Official app on iOS and Android devices. Solve all Official app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Newel Corp, developers of Official.
It starts when you and your partner get this app (on Official , we don’t need to tell you your relationship status). And you want to stay in this relationship of yours, correct? Lucky for you, this app is built to help couples stay together. Congrats, you are in a relationship! With this app, you can plan the best dates, have the best sex, and be the best partner. Keep your partner happy, your friends jealous of your relationship, and look like a love expert when you #GetOfficial.
