JoyNovel Status

Last Updated on 2022-12-26 by HK Qingmo Technology limited

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Common JoyNovel Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot JoyNovel app on iOS and Android devices. Solve all JoyNovel app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

JoyNovel iPhone Issues and Solutions

JoyNovel iOS app crashes, not working, errors
JoyNovel iOS app network issues
JoyNovel on iOS has black/white screen

JoyNovel Android App Issues and Solutions

JoyNovel has errors/crashing/not working
JoyNovel server network connectivity issues
JoyNovel has black screen

JoyNovel iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever JoyNovel app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix JoyNovel app crashes or not working on Iphone (iOS):

Close and restart the JoyNovel app on iPhone
Update JoyNovel app to the Latest Version for iOS
Uninstall and reinstall JoyNovel iPhone app
Update your iPhone to the latest iOS version

Fix JoyNovel on iPhone unable to connect to server/internet connection issues::

To resolve JoyNovel network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix JoyNovel black/white screen (blank screen) on iPhone:

Follow the JoyNovel iOS app troubleshooting guide Here →

JoyNovel Android App Issues and Solutions

Fix JoyNovel not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent JoyNovel app issues:

Force Stop the JoyNovel App
1. On android, goto "Settings" » click JoyNovel app. » click "Force Stop".

Update JoyNovel to the latest version on PlayStore

Clear JoyNovel App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "JoyNovel app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch JoyNovel.

Fix JoyNovel unable to contact server/ JoyNovel internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click JoyNovel » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got JoyNovel » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch JoyNovel on android.

Solve JoyNovel black/white screens issue on Android:

Follow the JoyNovel android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at HK Qingmo Technology limited, developers of JoyNovel.

About this app

Recharge history, vouchers history, My unlocked, books I have read and other functions. this app will clearly record your account operations. Our tags include CEO, Billionaire, Werewolf, Vampire, Romance, Modern, Teenfiction, Fantasy, Suspense, Thriller, History, and more! You can download free chapters and all unlocked chapters of the novels you read, and you can read them even without internet. You can find trending novels, exclusive novel, and any types you love here. The interface is beautiful, with very smooth interaction. Intelligently save the reading progress, and the bookshelf can display update reminders! A super easy-to-use bookshelf.