MySilverCross Reviews

I recently moved to the area and previously I had multiple providers who used their version of MyChart so all my health providers could see my info from my other providers-including my dentist. It appears silver cross tries to make their own app and it is truly awful. It doesn’t work great. It’s hard to navigate and as someone near 40 who is used to navigating apps I cannot even imagine others less technologically inclined trying to use this. MySilverCross needs a lot of work to be patient friendly.

Password management on MySilverCross is horrendous. Doesn’t recognize my ID or password. I reset everything try to log back in and it fails again and so on and so on in an endless loop and no way to reach anyone or open a ticket. If they can’t even get password management right what do you think they’re doing about protecting privacy? And as an aside their websites, no better.

I tried to register my mother for MySilverCross who is going through cancer and receiving all her treatments at Silver cross. Since October 15th I have been unsuccessfully in registering her. It keeps denying her enrollment. I’ve called multiple number related to the Sliver cross portal and even the hospital itself! I’ve gotten the run around and no one can help me. Silver cross please do yourself a favor and switch to mychart. MySilverCross is dog poo!!!!

Embarrassingly clunky user interface and cannot link records to other medical providers, such as those available via MyChart. Oh, and FaceID doesn’t work, requiring me to enter my login and password each time I log in.

MySilverCross is horrible. It does not save facial or username. MySilverCross keeps stalling too.

Since the last upgrade, (I think) face ID no longer works for me and I manually have to type in my email and password-which is a nuisance. Face ID worked for me for a long time prior.

Face ID doesn’t work. Have to manually enter email address and password. I have Face ID selected.