Northwestern Mutual Reviews

Northwestern Mutual Reviews

Published by on 2022-09-23

Access Northwestern Mutual accounts and stay on top of your finances on the
go. The Northwestern Mutual app allows you to: • See historical performance
and transactions of your Northwestern Mutual investment accounts • See details
of your Northwestern Mutual insurance policies • Make...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Reviews (20)


Great App, Easy to use!

NorthwesternMutual accomplishes what everyone needs. “Simplicity” with all the changes in technology, I understand why there are limits with the capability on NorthwesternMutual, because Northwestern Mutual wants their advisors to maintain a client relationship with the clients and most people have no business making many changes to accounts without guidance and direction as to what they are doing and trying to accomplish. NorthwesternMutual works very well, user friendly, shows all transactions in accounts, easy to navigate and read. Pairing NorthwesternMutual with the computer online log in view, the capabilities are greatly expanded with the online computer platform.


Good for financial overview

Connected my accounts, good to see everything in one place. I like the ability to connect properties (maybe on website only) along with accounts for a complete picture. Clean interface, not too many tools but good for simplicity. I hope I don’t have any trouble with accounts getting disconnected as I’ve read. So far so good. I’m impressed how much better the website and app have got over the past couple years.


Data in app is ALWAYS wrong, truly! Just see for yourself!

I have been tracking my money using both NorthwesternMutual AND the Northwestern website for years. I make screen dumps of the total money from both apps every day for my records. The data shown from NorthwesternMutual is ALWAYS WRONG. This is bad. If people only look at their data using NorthwesternMutual, then they will never have the exact data they need to make decisions. Just login to the website and look at your money total, then compare to that from NorthwesternMutual, you will see they never exactly match (depending on how much money you have, it can be thousands of dollars wrong)! I have contacted Northwestern about this numerous times, including sending them the screen dumps showing the differences. They never even attempt to fix it.


Login session better

Update August: Apple sent me another email saying NWM responded. However it was the same exact response. Did they simply repost? Does Apple resend email after a long time? Lol. Who knows. I’ll take the time to re-review app. I had reviewed earlier that login sessions were expiring a lot. (Last December) like I said after getting another email that the developer “responded” I wanted to let people know that for me the login sessions are much better. App is functioning all well. Again Not sure if NWM really responded again to get me to review or if Apple had a bug in their review logic sending duplicate emails 8 months later. Lol.


Worst financial app available

I have over $2 million with this company and NorthwesternMutual is worthless. App does not let you track your account mutual fund investments specifically. Doesn’t compare returns to market indices. It is so easy in 2019 to provide real-time quotes for the municipal funds I am invested and compare them to market indices, chart performance etc. Compared to financial investment software from companies like Fidelity Vanguard Schwab etc. it is a complete joke. Over the last two years I have invested over $1m outside of this company only because I can’t stand the lack of feedback and ability to see what my investments are doing. Hey NWM, take a look at other investment companies apps to give you some idea how to do business with your customers!


Why is there so little accounts info available?

I wanted to do a quick “pop in” to check my last payment made, and was surprised to find the info is not available; I was directed to the main web site, and still couldn’t find it. Why bother having a app at all? But, this is just one more in a series of NW not understanding the customer’s perspective or needs.


Lost connection to all accounts

Must have updated. Worked reasonably (see below for serious limitations) prior, for several years. Suddenly, no accounts. No Northwestern accounts, no bank accounts, ...nothing. Still all there when logging on computer. Not worth reconnecting 15-20 accounts. Deleted NorthwesternMutual . This never had the features of, for example, Mint. Not really useful in terms of being able to look at your data in multiple charts, etc. you can categorize your spending, but can’t really do anything with the data after you spend the time categorizing. I won’t really miss NorthwesternMutual .


Great Holistic View in One Place

Having the ability to see all of my Northwestern Mutual family planning as well as being able to link all of my outside accounts like bank, retirement at work, etc. has made it really fun to track our household net worth and continue towards our financial goals! Love NorthwesternMutual!


Good Start - Want More

NorthwesternMutual has a lot of great basic information regarding balances and recent activity. The interface is easy to use. Where it lacks is in-depth info on growth of accounts as well as options to make changes or deposits. Hope this is added soon!


Numbers are never accurate due to bad SSO

Everything about NorthwesternMutual is great, except when trying to connect to my 3rd party accounts. I’ve never been able to connect my credit cards for more than a few days. When trying to “fix” the SSO experience is so buggy and awful- it never works. Because of this, it’s not a true snapshot of account balances and net worth.


How Hard Can It Be to Deliver Basic Account Information

The NM app is buggy and should be an embarrassment to a company that prides itself for its long history as a mutual insurance company of serving its owner customers. NorthwesternMutual fails to report timely results as it always at least a day behind, has a hard time displaying trends without reporting something went wrong error messages, and is so feature limited compared to other financial apps. NWM needs to up its game and bring in a top notch team to completely rewrite and test an app worthy of the company.


App never works, site never works

I’ve had NM for years. And for years I’ve experienced their site being down, their app being down, and my accounts constantly needing fixed or updated because they get disconnected. I think their program and people are great, but it’s all completely useless if you can’t even login to take a look at it all. I am seriously considering dropping everything with this company so I don’t have to deal with their abysmal technology anymore.


Good app, keep adding more features

NorthwesternMutual is very functional. I like the ability to see my spending habits & account balances anywhere I am. The security is tight, which is great. Would love to see more visibility to my investment accounts asset allocation and have the ability to deposit money from NorthwesternMutual .


Touch ID no longer works

Was great until it now logs you out forcing you to log in all the time and no longer recognizes Touch ID. Very cumbersome now. Update-the update seems to have fixed these issues so back to working great. Thanks for the fix!


Good app but new flaw

I enjoy being able to look at my balance of all my accounts in one place. Unfortunately, recently it stopped automatically updating the balance requiring me to fully log out and back in to get my current balance. Definitely not as convenient as it was here this issue arose.



It would be nice to have contact information for the team members that actually process many of the administrative tasks. It would be very helpful to see the whole team. Rob is often not the primary contact for many requests.


Great progress

Thank you for the great accomplishments in the further development of these valuable online tools. Having been a more frequent user over the last couple of years, I have seen a quantum improvement. Great initiative and teamwork!


Financial Accountability

NorthwesternMutual organizes our entire financial picture in one place. Tracks our progress toward our goals, loaded with easy to read resources. I’d highly recommend!


Last update broke the app

This has always worked very well. Last update broke NorthwesternMutual . Log into the website ok but not through NorthwesternMutual . Please fix this. I’ll update the rating once it’s fixed



I easily pay the payment in NorthwesternMutual when I receive this notification.

Is Northwestern Mutual Safe?

Unknown. Northwestern Mutual has never been reviewed by users. This is based on our NLP (Natural language processing) analysis of over 2290 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.60437/5. Justuseapp Safety Score for Northwestern Mutual Is 0/100.

Is Northwestern Mutual Legit?

No. We cannot tell if this app is legit due to its lack of user reviews. This conclusion was arrived at by running over 2290 Northwestern Mutual User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Northwestern Mutual Is 0/100.

Is Northwestern Mutual not working?

Northwestern Mutual works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Northwestern Mutual? Report Issue

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Why should I report an Issue with Northwestern Mutual?

  1. Pulling issues faced by users like you is a good way to draw attention of Northwestern Mutual to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Northwestern Mutual customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Northwestern Mutual.

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