Contact NOW Wallet Support

by Future Tomorrow

I had high hopes for the NOW wallet but it’s buggy. I also sent an NFT to the wallet, which never arrived and support has yet to get back to me. It’s been about 48 hours.

1. Exchanges produce an error if NordVPN is on. With it off the errors are greatly reduced to being nonexistent.
2. Saw a few odd issues in unstaking NOW, specifically, the unstated amount wouldn’t always properly update.
3. No.2 and other small issues had to be managed by quitting the app, and in one instance restarting my phone.
4. The wallet does not have the same level of publicly accessible documentation as other wallets.
5. There should be a separate support team for the wallet from the exchange website, or better coordination of support. One support individual simply leaves you hanging as they “check with the team”. Traditional support let’s you know they’ll be away for X minutes but they are still there working on the problem so if you hear silence, don’t worry.

The most disappointing experience has been support for the wallet, which pales in comparison to NOW’s support for an exchange/transaction.

This has left me with the feeling they dove into a product area they are not yet equipped to manage. Not having an NFT show up in the wallet, and then having to bring it into MetaMask was not the experience intended nor is it where I wanted my NFT.

If I wanted it there I would have sent it to MetaMask directly.

For now, please use another wallet.

by Soniniv

The app was working fine but I am trying to open the wallet and for some reason is not working anymore. I have some currency stored in it and now I can not access it. I have the app installed for sometime now. Since January I think. I have an IPad Air 2 with iOS 15.5 installed. I used the app for buying crypto in the past and they are stored in it . My I pad is configured to install automatic updates, so I believe it has the most updated version of your wallet. I can’t check because the app for some reason is not opening anymore. It closes automatically before I login in.

No,it is not working . The app didn’t even open anymore . It was working fine, opening fine. Your app has a problem not my device and you guys must find a solution. Are you the developers? So, something must be done or I will believe that is scam .

by Zippy1time

I bought a good amount of Monero coin through this app. It showed the exchange happening, then it showed a completed transaction. But the coin never showed up in my wallet. So I contacted their support, who told me that they are having problems with their wallet and Monero. They basically told me that until they create a “fix” for this problem (which will be an update to the app) I have no access to MY money. They also said that they aren’t sure when that update might happen. There was no warning about this problem when I went to purchase the coin. Only AFTER I bought it and got in contact with their support did I find out this problem. WHY DID THEY LET ME BUY IT IF THEY KNOW THAT THEY HAVE A PROBLEM WITH THEIR WALLETS AND MONERO?!?!?!? But, in the meantime my money sits with this company doing nothing.