TikTok Shop Seller Center Reviews

by YeniRamirez_Col

My experience with Tik Tok Shop has been exceedingly frustrating so far. The entire process seems to be handled by an automated system fraught with flaws, offering no option for personalized assistance or to speak with an actual representative.

I have attempted to upload my U.S. driver's license over 20 times, but the system simply fails to verify me. It's discouraging and exhausting. I submitted three different inquiries, and all were closed with the same generic suggestion to "re-upload my ID". Following this advice has not remedied the issue.

Moreover, I tried addressing the matter via email, but the response was equally unsatisfactory, advising me once more to "upload the ID again". It's ludicrous that, with all the technology available today, one can't receive real and effective help to resolve such basic issues.

In conclusion, the lack of personalized assistance and a deficient verification system have turned my experience with Tik Tok Shop into a true ordeal. They urgently need to address and rectify these system flaws and enhance their customer service to provide real and effective solutions.

by Yo_itsjoshy

The appeal process is awful and my items get removed but my Ads are always approved. They can take my money but can’t let me make money. I also don’t like how they make it very clear that the tiktok shop customers are not your customers they are tiktoks customers. I’ve had multiple scams attempted by buyers as well and I reported them and nothing happened. They claimed I sent them a broken device and I asked them to send me pictures so I could file a insurance claim and he wouldn’t send me pictures. He said his camera was broken. And then I look at his account and he’s live-streaming and he posted a video talking badly about my item and in the video he was hitting it with a baseball bat. I reported all of this and nothing happened. This was in Aug 2023!!

by I Refuse To Answer 111

I was approved to open my TikTok shop for my Crystal business. Then a few month later I was plagued with violation after violation for incorrect category. Even though they were placed in the right category. Then they said it’s because I’m not apart of the invite-only restricted group. But they won’t assist me by simply just inviting me to this elite special group for crystal sellers. So I’ve jumped through hoops and yet 5months later to still be experiencing the same issue. I’ve been told that they were “onboarding certain people to be able to actually sell my items without being in that special group of invite-only restricted category” So they still reviewed/approved items but rejected them later. How does that help a small businesses especially business of color. I don’t advise anyone use the TikTok shop if your just starting out and don’t have your own brand. In 36 hours I received over 40 category violations for crystals being in the natural crystal category. The support team doesn’t help at all and appeals don’t get viewed properly so nothing really changes after all the work and money I’ve invested into this sub app is a total fukn loss

by Mr.Phil_B

I was selling my songs on a flash drive that I would mail to people. Tiktok deactivated my listing and will not let me appeal and will not give me an exact reason why they shut it down… We sold on Tiktok for my acoustics company too. About half the customers would claim not to receive the items. Despite us having delivery confirmation with pictures Tiktok always sides with the customer and never gave us the money. They would also deactivate our products and give us violations frequently for no reason and with no explanation except “this is against our policy”. My advice is to not sell anything on TikTok or buy anything on Tiktok. I’ve been selling online full time since 2016 and Tiktok is by far the worst platform I’ve ever seen.

by Leilani...

I’ve continued to make multiple attempts at logging in and it keeps saying the password I’ve re-entered and reset NUMEROUSLY is “wrong” and kept saying I only had a few attempts. I have checked my spelling and even had screen shots of my password to make sure there was no spelling issues. This is a waste of time and needs to be fixed. I don’t appreciate that your team rushed TikTokShopSellerCenter cause it has too many flaws. I’m also having an issue where it says I’m logged in than it keeps sending me to the page where I need to “become a creator”. And even when I try that it keeps saying my ID number has been used before and I can’t attempt to verify another account. I’m not even trying to verify another account.

by Xxxzzzcccvvvbbb

I registered through TikTokShopSellerCenter which was a simple 2 minute process. Immediately my application for a business TikTok shop was approved automatically, no human ever reviewed it, ever. Then at the same time they sent me an email saying my accounts activity has a violation and that any and all of my “funds” are frozen. Then asked/ or demanded that I give them all of my proprietary and confidential business documents and submit an appeal. Stuff that is none of their business and with a false, fake, automated claim from a robot. This company is a scam and obviously a Chinese communist system. I will definitely not even attempt to appeal any of their false and fake allegations or play their game to try and get my Information. Just stick to better companies and let theirs sink.

by CatherineSir

How can small businesses signup to sell on your platform to make ends meet and grow their businesses and you violently take their money, close their shops with no valid explanation. There is no one to help you as the chat support is full of bots and even when you create a ticket it is automatically declined by the system. It clearly shows that they do not value their sellers to just wake up and issue a vendor 48 points of violation, no warning or even a chance to understand what’s happening, shops permanently closed? Funds seized?. Do you know how much money and time people invest in their businesses? Closing shops is already saddening not to talk about withholding funds. This is illegal practice and it is disheartening. About 496$ in my reserve was withheld, think about sellers who had thousand of dollars, this is wrong.

by Minnie_Mouse23

TikTok Shop is not seller friendly, I started using this because it was a lot cheaper than me using my own website that I closed down a few months ago. However the fact that you’ll be waiting for a month to get paid is ridiculous, people don’t read product descriptions then write negative reviews which causes unnecessary stress. You have to wait for a product to be approved, which I’ve never had to do since I run my own site. People put in incorrect addresses, which causes problems for the seller. I mean the list goes on, and it’s not far to us because we work so hard. The processing time should also be longer, but like previous reviews nothing will be done. After this month I’ll be moving back over to my own website.

by Dazeish

Firstly, I want to take advantage of the tiktok seller program badly. I have been trying to set up an account for about a week. The chat option in the seller app does not work, so when trying to reach tiktok I have to do it through the normal app. And they just do automated responses, tell me their escalating the situation & I should receive an email with 1-2 days. It's been a week and still nothing.

I can't get past verifying my license . Everything I have entered is correct. I've tried over 10 times + I even changed my image to JPG to see if it would help and still nothing. Tik tok had yet to reach out to me. I reported it as a problem as well and still haven't heard back from there. I wish this could be an enjoyable easy going feature, but they have A LOT of bugs to figure out.

by OfficialKolaa

They removed my eyelash extension product claiming it is prohibited and stated that it goes against tiktok policy, but all over tik tok it sells lash strips. I got denied my appeal as well. I reread the policy and my Lash strips don’t fall under the prohibited category. I believe TikTokShopSellerCenter is set to bring you back instead of help you because why would you removed a product that’s prohibited and you don’t explain exactly what is prohibited about it. You don’t explain what exactly was violating. It does not make sense to have a review process when you approve it and all of a sudden after a week of your product being up and running now it’s violating policy? How does that make sense when you clearly approved my product because it wasn’t against policy. I do not recommend TikTokShopSellerCenter or anything. They clearly do not support You unless you live outside the US. Or the item must be made in CHINA. If you are a small business owner with handmade items this is not the place for you.

by BriG727

TikTok shop is by far the worst place I’ve ever sold on. They hand over violations like crazy without a warning or anything. Some of these violations are absurd like they’ll say you’ve put a product on the wrong category when it’s actually correct?? They’ll approve your products to but even after a few days out of nowhere they’ll give you a violation. After a few violations, they permanently deactivate your shop account.

The help center is just robot replies that don’t help at all or reply with a response that has nothing to do with the situation. When you appeal a violation they state to respond within 48 hours but never reply to the important appeals. They rarely even approve of them.

Tiktok shop also tends to cancel or refund orders that are already on the way to the customer without your approval.

For small businesses, I’d suggest to stay away from this website. They’ll have you thinking it’s the best app when you first start but then that’s when your downfall starts and end up losing sales or have your account permanently shut down. You could be selling the same items as another bigger successful small business and you’ll be the one having all these violations going to you.

by Zeldakix17

So I tried using TikTokShopSellerCenter and link it to my TikTok account but because I got a community guidelines violation for something utterly ridiculous because TikTok is so anti-marijuana because they’re communist Chinese app they wouldn’t let me link my TikTok account to it to sell things on TikTok shopping. It’s absolutely ridiculous. I’m getting really fed up with the way they use TikTok and they are community guidelines as a joke and I’m tired of how I make comments on specific videos and things and I get in trouble all the time I literally saw a woman with gigantic knockers breast-feeding her daughter, and it was very sexual the way she was making faces. They allowed that with all these likes and everything but God forbid I talk about a new story about gun violence, and they immediately take it down make it make sense! maybe if your country would allow marijuana, you guys wouldn’t be jerks.

by Bella46210

I'm concerned about how violations are handled on your app. Recently, two of my product listings, which have been on TikTok Shop for two months and one of them has even made a sale, were suddenly removed without any prior warning. This abrupt action is perplexing.

If proper oversight had been in place when I initially joined TikTok Shop, such issues could have been prevented, as my shop should not have been approved in the first place. Instead of addressing the issue with a clear email notification, you chose to remove my product abruptly. This approach is counterproductive.

It would have been far more helpful to receive an email warning about the violations and an opportunity to resolve them within a specific timeframe.

Rather, I received violation points and had my products removed without any prior notice or clear communication. Issuing violations with more detailed information would benefit both sellers and the platform by allowing for prompt resolution. The current lack of clarity forces sellers into a guessing game regarding the nature of the violation.

I'm disappointed and frustrated with the customer service within TikTok Shop for sellers, as it appears to be poorly managed. I strongly urge you to improve your handling of violations and enhance communication with sellers. This situation demands swift attention.

by All-around Garbage App

Seems like every single backend mechanism in TikTokShopSellerCenter is either broken or nonfunctional. How much money did I actually get from this sale? I’ll never know, because the numbers are different everywhere, showing coupon amounts, discount amounts, and god knows what else…meanwhile I’m left wondering if tiktok pays the coupon difference, or if I just screwed myself over. How about tiktok shop mailing? Who pays for that? Initially I just had to print a label, now I have to “click to purchase” a label. Sorry, wasn’t the buyer supposed to pay for that? If you’re charging me, you should say so, so I can adjust my shop pricing accordingly. If not, JUST MAKE THAT CLEAR. How hard is it to just show me what money I actually made??

P.S. - that’s not to say anything about the fact that it’s impossible to withdraw funds LOL. This shop has created more problems than it solved. I see I made a sale and my reaction is “ugh.”

by Apalidomusic

I’m very in shock being in 2024 I was hoping for this to go smoothly here we go I made the decision to sign up to TikTok shop yesterday and woke up to it not working I tried logging in and does not allow me to get into shop not through TikTok or through TikTokShopSellerCenter I then made a whole new email ,number and made a new TikTok account and when I put in my information for drivers license and my social and everything it says account already registered I go on chrome and try and it says not account is associated like what is going on mane I want to sell I received all the confirmation emails reassuring me I was accepted sucessful also what’s with the auto fill on the drivers license talking about expo something this that and it also auto fills your last name not ok man help us out your running a service but have no way to contact anyone I already made 3 tickets about this I have heard nothing !!!

by Topclassdeigns.com

As a seller you rely on the company to provide technical support when things dont work. Everything is robots and faq with zero real answers. They going to give you violations with zero proof. Orders come in with zero notifications. Make you waste all kind of time ohh send me a screenshot, of what? The emails i am not getting of the order but thousands of junk sales newsletters that dont get any sales. They want you to post videos but anything bigger than probably a minute is a disaster to upload constantly fails. They pretend to be very nice and helpful but out of the manyyy tickets i have in goes no where. Not even their own website plugins they cant help with, just ended up with third party paid stuff. Things are hit or miss with traffic, you think you finally figured it out, nope little views. I think TikTok is great for influencers but if you also got a business to run this is a real headache. Super nice people but useless in so many ways.

by Gem.xiu92

First, I strongly recommend avoiding TikTok Shop altogether. If you give it a try, they might suspend your shop without any valid reason, cancel orders that have already been shipped, and issue refunds, resulting in significant financial losses. They will denied your appeal even you provided the requested documents. I learned this the hard way, and it's an extremely frustrating experience.

Secondly, TikTok appears to show a bias towards Chinese sellers compared to those from the US. They do not disclose that items are shipped from China but instead label them as being shipped overseas. They only allow Chinese and Us citizens selling on Us Tiktok market. Additionally, they lack options for buyers to choose or filter products which ship from Us. Moreover, they may suspend your listing for price spam, even if your pricing is justified due to higher US labor costs compared to China. Their customer support is unhelpful, providing robotic responses with the same templates and suggesting you restart your computer every time.

by It Would Be Better Username

Honestly, I do not understand why such a big platform can mistreat the sellers so much. They do not care at all whatsoever what the sellers have to say and are never on the seller side. You constantly lose money when putting products to sell on TikTok shop because they do not care about the ones selling. my company has us so much money to them, freezing the products and allowing customers to make returns that are not even the products they purchased. we’ve had customers who got their full refund when they did not even send the product back. They do not ask the seller for permission or at least to review the refund and the reason why someone is refunding or returning an item. Customers can easily steal from the company and say they want a refund while still keeping the product and even though that’s not OK with the company because they’re losing money and getting stolen from TikTok shop does not care at all and you can file an appeal, but it still won’t work or help you or do anything in your favor.

by Archie_1

As a seller i find tiktok be unnecessary complicated, they make it hard to search for orders
You have to enter an entire order number with about 15 numbers, instead of just having an order number or 4 numbers, it will make it so simple. Also there is no need at all to encrypt the buyers address, i am the seller i need to see their name & address, encrypting it makes it harder to find or look for orders, i can also see it when i print the label so i find that silly & unnecessary.
Also if tiktok cancels an order from a buyer for not paying, leave that in a separate folder or dont display it at all 😂 that causes for confusion.
(Today i was printing my orders & my printer jammed & it printed all of them except 1, so i had to enter the entire 15 number order to figure out which one it was, when it would be so easy if it was just a 4 digit order number, & i cant search by name because titktok thinks is a good idea to encrypt the buyers name & address 🤦🏻
Hopefully they change that.
Also dont make returns mandatory, we should be able to have a no Return policy if we want

by Lisaaaaaanw

TikTokShopSellerCenter itself is okay. It’s the policy’s put in place that’s crazy! I was really excited to open my shop, but after having my shop for only 24hours and listing a couple of items my shop was permanently closed. & I have no idea what I policy violated because it wasn’t made clear in the email I was sent.
Nor did I receive any warning so I could attempt to correct whatever the issue was prior to my shop being closed. I didn’t even get the opportunity to utilize it. No sell, no views, nothing!
I’m waiting on a response for a appeal but after reading the reviews, I’m not sure much will come of it.
& At this point, even if i am lucky enough to get my shop back i honestly don’t even think I want to bother with it

by Candy 2024

Hard to sell on here, You receive violations for ridiculous reasons, you are singled out as a new seller. Others who list the same way aren't getting violations when new sellers are. Not a fair listing policy, they need more exact categories.. it's confusing trying to figure what category your items fit into when there is no actual category for example "gemstone crystals spheres" are listed under "jewelry derivatives " doesn't make sense at all. No category for CRYSTALS so you guess and then get handed a violation. Unfair ...
You need to guess with some things and then comes the dreaded violation. The training and help doesn't explain or help you understand what category to put your item so they expect you to figure which one is allowed. It's a bad set up and sets sellers up for failure. I removed most of my items because after a few violations your banned forever. Hoping they either add categories or change things so will lay low until then. They need to help you understand what category some items should be in yet they are no help at all when it comes to asking which category an item should be listed in. Quick to give those violations though.
Think twice before selling on this platform.

by Nhà Thuốc Ds Thu Hồng

- Tôi đăng ký ngành hàng hạn chế, đã mở ngành hàng sức khoẻ, đầy đủ hồ sơ: chứng nhận doanh nghiệp, công bố sản phẩm, thuế. Sản phẩm của tôi cứ duyệt được ít bữa lại đóng băng. Tôi lại đăng lại và được duyệt. Hoạt động ít bữa lại đóng băng. Shop tôi giờ nguy cơ cao rồi.
- Cùng một sản phẩm, tôi mô tả chi tiết về sản phẩm thì không được duyệt. Nhưng các shop khác thì không mô tả chính xác về sản phẩm. Dùng những từ ngữ khác để né tránh vi phạm lại vô tư hoạt động. Tôi không hiểu tiktok kiểm duyệt nghiêm ngặt kiểu gì?
- Đối với những sản phẩm đã được duyệt làm ơn đừng đóng băng nữa. Kiểm duyệt cho chính xác ngay từ đầu rồi đừng đóng băng, trừ điểm vi phạm của người ta nữa.
- Bỏ tính năng đề xuất tối ưu hoá sản phẩm đi. Bảo người ta tối ưu hoá, người ta làm theo rồi sản phẩm bị từ chối xét duyệt luôn.
- Chán Tiktok.

by Lgindiminus

The platform is great but when there’s an issue you get zero support and it’s almost as if they are against you and want you to close your shop. I am specifically referring to violations I got six violations on the same type of product due to a platform error I built and designed all of my products, and somehow they all ended up in the wrong category. I was violated to the point where I literally removed everything from my shop and stopped selling until my points went down no matter how much Imyou appealed them, We all know how that goes (automated reply and declined no valid explanation) just a generic response . I was constantly unsuccessful and extremely frustrated. so don’t come crying back when everybody leaves his platform. I sell one product that is sports cards and that is all I’ve ever sold. And people don’t get on live to be harassed by TikTok. It’s supposed to be a exciting enjoyable and something to pacify time. I feel like I’m going to court every time I turn on my computer now.

by Grise93

It is painful, I have been selling with them for 4 months, I passed my approval to sell, since then I have not received a dollar from them, I have been talking to agents every day and today they told me that they were not going to pay me any of my money and that my store would close, even so it is hard, they kept 500 dollars of my products plus I lost the investment I had made, this should be something to sue them for thieves, it is very hard that they do this to people and they do not even give an answer to our demands as sellers, it is the first place I see where they steal your money and nothing happens, what disappointment and frustration I would prefer to pay a lawyer if I knew that you can sue these shameless people.

by Alissiasaidso

I was doing pretty well on there last year and suddenly out of nowhere it seems, they flipped the script and told us we couldn’t sell our perfume anymore. We sent them copies of our ingredients, sds, and basically everything legally possible, and after trying with them over the phone for the passed 10months now, I still have yet to get this resolved. They keep saying “try posting another listing?”, they claim they can do nothing to help and yet there are many other merchants selling the same thing I am. It’s been a nightmare and at this point I’m at a loss. It has quite literally been the most stressful, difficult, and daunting experience. No only that but since they have quite literally crippled us by not helping with simple product listings, they will not push our shop at all through the algorithm. We are being financially choked out to the point where I’ve had to layoff my entire workforce, which was heartbreaking to say the least, I’ve suffered some severe stress both physically and financially because of this. 10 months with no real help… I feel hopeless.

by Sunshine AndDaiaiesCustomsCo

So I almost got my Shop taken down because I couldn’t get my orders to go over to my Shopify store because I do sellers shipping. The reason why is it because of TikTok shop well when I pull it up on my phone if it says order and it only does it once it don’t show the whole page page you can’t scroll. It just gets stuck on that. So I don’t know what the deal is or where the problem lies but y’all need to get it fixed because when you open up your phone to your seller app, you should be able like it says to go through Phil products do this do that but you can’t even see your products you can’t even I tried to scroll over and it wouldn’t let me so that I could screenshot my orders number. Well I didn’t get to so I go back in and it just says urgent order to fulfill and I can’t find the order anywhere. It doesn’t make any sense. There’s no one to get a hold of I emailed all the emails I could find I had chat help me. It’s not a real person so it just gives you generic things that you already have access to, but yeah y’all need to fix it to be better for the sellers especially on a cell phone because I’m not not everybody’s gonna carry their laptop or computer everywhere with them. Ti to seller shop is SDCCo. My page is Sunshine And Daisies Customs Co. and another thing it keeps saying my account is closed, but it’s not so I need to talk to somebody. I’ve got to figure my stuff out.

by Bfiller34

Their AI will remove products from your shop and assign traffic suppressions and violations to your account. You can prove to them that the violations are in error and they will take months to respond. They’re employees are AI bots/and or low intellect individuals who are hired to make it impossible to resolve your issue. They require brand authorization that include trademark numbers that company’s either don’t have or don’t even know about. Their platform is run so terribly that their support tickets have piled to the point they blame their lack of assistance on high influx of complaints. They will not help you. You are better off selling your product ANYWHERE else.

by Sheed78

There are too many products being denied for unexplained reasons. TikTokShopSellerCenter also creates violations that negatively affect your shop health with vague descriptions as to why you received a violation. Nor do they provide details on how to support your appeal of said violation. Although we ship extremely fast we sell perishable items which we prefer to ship on Mon-Wednesday/Thursday depending on package destination to avoid shipping delays and to ensure freshness, however the site makes you ship in 24 hours or you receive a violation.

by Boobaby1447

There new policy is incredibly UNCLEAR. I received 50 “violations” after selling on TikTokShopSellerCenter for over 4 months. Ultimately my shop was taken off the platform and I’ve sent several tickets to get my shop back on the platform & NOBODY has gotten back to me. I’ve sold a lot on that platform so to be deactivated with no waking is blasphemy! I guess I’ll direct potentials customers to my site moving forward instead.

by Zelimid

Changing rating from 3 down to 1. Too much stupid reason to get violations. Since I charge shipping fee on my products so my listings price are price lower. For example a generic phone case market priced $9-10 with free shipping. Mine priced $4.99 charge shipping $4.39. What is wrong with that? Why I received price spam violation? 7 violations in 5 minutes. When you do a search for phone case, tons of sellers setting $0.99 a case on tiktok(foreign Chinese sellers) they dont get price spam? The violation warnings are being used unfairly. If Tiktok suspects a price spam, should have just deactivated the listing, wait for fix, instead of violation against the account. Also should have considered if sellers charges shipping fee or free shipping. Also just received a new violation for incorrect listed category. I searched found the correct category. Later received violation 4 points penalty. Many sellers sync products from 3rd party sources like Shopify. A few of products got sync into wrong categories, have to manually update them. A sticker product auto sync to tiktok notebook paper category, I updated it to Decorative Stickers why is it wrong? Other options are phone protector stickers, car stickers, car interior stickers. Decorative stickers best fit my product. How Tiktok is doing their violation so wrongfully. Been selling thru many other platforms before and still, Tiktok is the most unfair and unfriendly platform ever.

by Swaniang

TikTokShopSellerCenter is horrible. It’s no reason to have an app when it does the exact same thing as the browser. Besides that, my tik tok shop has been having an issue where I have been approved for Tik tok shop and even shipped orders off. However my tik tok shop does not show up on my page although it’s link so no one who is in my page is able to view my showcase. It’s been one month and customer service still hasn’t resolved my issue. They escalated it but the representatives keep asking you to do the same things. My issue is still current and no one at customer service has fixed it.

by E8088

In theory this shopping app should be great but they give a lot of violations for computer automated issues on seller accounts that are not real. Their customer support is the worst when you try to resolve issues- chat support is never able to help- they always create an escalation team - they never resolve the issue bc a robot replies with a solution that is not related to your actual problem and they close the ticket. So you get to start all over again. And no resolution to anything. WORST Seller app TIkTok - do better !!!!

by Hfghjuyyb

I sold over 2,000 units of my product in the first 2 weeks of being on TikTok shop, my product received a total of 138 reviews & averaged 4.4 stars out of 5, they then froze my product because they said “too many negative reviews” when I had a 4.4/5! And it keeps going up as well.. my overall NRR is .62% they say products will be frozen when it’s 1.69% or more which I never got close too! I sent in an appeal and they denied it. How is this right??!

by Lupe_281

Violations and help center are a total joke. I literally had my product approved and up for one day, next day my product was suspended and got a violation! This is so bad for a business! You lose so much customers when you’re practically doing everything right. I have no idea who makes this decisions behind but I’ve known a lot of small business that have decided to stop using tiktok shop because of how much stress they put you on. Would not recommend!! 0 star

by GreenWitch18

I would leave 0 stars if I could. Awful customer service. Contacted them about the same issue more than 5 times with photos and all. Nobody cares. Business documents have been stuck on pending for months. Also when I fill out tax info it states successful and then cycles me back to the dashboard which then says I need to fill it out again. So much for encouraging small business to sell on your platform.

by BADGALMVNDI

TikTok Shop will give you insane violations for next to nothing, freeze your sales money (including gifts from livestreams), ban your shop and sometimes not pay you at all, and give you the runaround when you try to get help from customer service. They’ll allow you to appeal these violations twice each and will reject your appeal both times..just don’t do it. They won’t even tell you what you’ve done wrong sometimes. I simply mentioned my website in a livestream and they froze my entire store and banned me from selling permanently, including doing giveaways or tagging my products in lives or videos at all. They also claim they’ll reimburse you for shipping (they offer customers insane deals on your shop’s behalf without notifying you) such as free shipping or items for a penny, and they claim they’ll reimburse the shipping, but they don’t. I made several $15 sales and received less than $9 after the shipping they didn’t repay & their own fees. You also don’t get paid for your orders for 15-18 days after the customer confirmed it received. If the customer decide they want to use half of the item, destroy it and return it, you’re also responsible for paying for that. Constant issues with payouts. Unclear, overwhelming information constantly. They are VERY dishonest. I’d avoid them at all costs.

by Quentin Whoo

so at first the seller central program is great. lots of people in the lives and the algorithm is working well and sales are good. after one month TikTokShopSellerCenter starts to send you less traffic which results in less sales and they direct you to paying for promoted ads instead of helping your businesses like the first month for free. Its a trick for tiktok to make more money off you. I really had high hopes for the platform but it turns out i was wrong as it was too good to be true and only lasted a month of success.

by SLVRLNNG

This systems is stricter that Etsy and seller support equivalent to Spirt airlines. Run a perfect shop or get endless “ support tickets” with no actual support

by Ramredsurfer

I have an iPhone 14 pro max. Everything is up to date. Every time I try to put in shipping/warehouse information it sends me to a white screen that says add address with a < and that’s it. Click on the < and you can either stay or leave. Stay and nothing happens and leave and loose everything. Sent in a ticket about a week ago no response.

by None123456788

If you are a seller is suggest you stay away from TikTokShopSellerCenter!!! Many people will place orders and then cancel right before it get to their house so they can get a product for free. AVOID!!!!!

by Archi Yan

I’m already the seller of Malaysia shop, but it shows account don’t exist, the reason? Pls explain.

by Ft Hnpicjop

No me gusta que solo tiene un solo idioma deberían ponerle español también y ay algunas cosas que no explica para las personas que no saben bien como usar la app

by Henkaxbbe Qh

Worse experience I’ve ever dealt with support. They have pre written scripts and aren’t useful to the what I had a problem with and redirect you to a support ticket that doesn’t get resolved. Been dealing with this issue for more than a week and still haven’t made any progression.

by Fvdhjc

They make it impossible for sellers to sell. Everything has a violation things get shut down without notice. It’s very difficult to work with this platform although it has a ton of potential and it seems like it could be really great.

by Femmemetale

I signed up in late July worked tirelessly to get all my product up in my shop followed all of their guidelines step-by-step. All is well started making some really good sales building my following and then boom October 23 I received 23 violations in two days, half of which were incorrect product category. how can this be when you list the costumes jewelry necklace in the costume jewelry? Necklace section I think that’s pretty clear especially when you cannot find another category that is a better fit thought and try to appeal these lost them all. The other half of my violations were spam pricing, how can I be spam pricing against other costume jewelry when mine is all my own original designs and work and made here in the USA not comparable to anything else I have seen on TikTok this is a scam. I have tried to appeal all of these but since the appeal page has been broken since about 25 October, appealing is impossible, this is fraud in my book. How can you violate me for something if I do not have the right to defend myself and explain. I feel tikTok should remove all the violations and restrictions until they get the platform fixed the trouble tickets don’t work either you get the same exact word salad no matter what your trouble ticket is about, I’ve done everything that they’ve asked me to do and issues are not on my end. They are within tikTok.

by Love803

They will scam you and cause you to loose out on A LOT of money! They violate you for EVERYTHING even if you are up to par with EVERYTHING. Their logistics services are trash they lose customers packages and delay deliveries and blame you even though you get packages out before the 3 day shipping notice. Causing customers to refund. They only communicate with you through emails and they never answer questions or really help you they give you generic answers and close the ticket without allowing you to respond. They use a bot (they literally emailed me and told me this) to flag businesses and the bot could be completely wrong about what it flagged but they don’t investigate and fix it. They allow customers to scam you even if you show proof the customer is scamming you. Businesses are complaining about them not receiving their money. AND they “HOLD” your money for 8+ AFTER delivery of packages. Never mind that you need to get inventory and stuff for your business or that you have bills. Then the turn around and take a percentage of your money for “reserve”. They are scamming businesses and I see why the government wants to shut them down. They did it to themselves! God don’t like ugly!

by Nonvfjj

I have worked to get 1000 followers so that I can start going live with my shop linked to my tik tok account. It has taken nearly a month but I finally got there and was almost finished with setting everything up when I hit a wall. The tik tok verification needed an ID, which I was gladly ready to submit but for some reason I keep getting upload error. It is a bug that has not yet been fixed and I have seen multiple other people having the same issue. It really is not pleasant and is making me feel very helpless when no ticket I write nor email I send gets a response.

by Kira Adar

I manage multiple businesses under the same LLC, utilizing DBAs for each. Initially, I registered two ventures - a women's clothing store and a soap and skincare business. While addressing shipping challenges with the clothing shop and actively collaborating with TikTok to resolve those issues, they unexpectedly shut it down for shipping violations. Surprisingly, my soap shop, which hadn't made a sale, faced a similar fate due to “shipping issues.” Despite relentless efforts to contact TikTok Shop for resolution, automated responses hinder progress, making it challenging to reinstate both businesses. Despite initially enjoying TikTok Shop, the lack of human oversight in ticket handling creates frustrating obstacles post-removal.

Although I initially sought clarity and resolution for issues with both my shops, the current situation has led me to reconsider the value of continuing with TikTok Shop. After extensive online research, it appears that such challenges are not unique to my businesses, and this seems to be a common experience for many small businesses.
I would advise sellers to exercise caution when considering TikTok Shop.

by Nicker Jhones

This TikTok SellerCenter app seems like a great app to make money, but.. I downloaded TikTokShopSellerCenter two weeks ago. I’ve tried everything to complete the identity verification. I gave my personal info, tried contacting TikTok Officials but their not much help. And the worst part about it all is that I can’t get support through the SellerCenter app because I haven’t verified my identity. I’m stuck in a loophole of being unable to complete the verification process, after multiple new attempts, and not getting any feedback on how to fix this. Please reach out to me. My TikTok handle is currently johnslyricsss. If I can get some sort of feedback from Officials, I would appreciate this very much. I would even change my review if so. Thank you. Best regards, Sergio.

by Real Stash User

TikTokShopSellerCenter isnt properly working. It may even has some bugs thats preventing it from working properly. Im trying to add my products but i cant do that unless i add my address. This is where TikTokShopSellerCenter isnt working properly, its not letting me add an address and keeps showing me a blank white screen. I have to exit out the page and retry but its keep doing the same thing.

by Red Hot Oompa Loompa

I signed up and waited for all the appropriate approval. My first product shows approved but the “add product to shop now” button is not working. Goes nowhere…

by Katie4127

Help. I can’t put in my address it flukes on me. Three weeks of this. I’m losing money.

by Chrissysnow94

Need to be able to appeal negative reviews. We should have some control over false claims

by Thetegsvsat

You guys keep taking my products off the shop saying they were frozen. It's not frozen at any point

by Tash2322

They be giving you violations without warnings or for no reason, do better .. if you guys wanna help us do that instead of hurting us with violations that makes no sense

by Allythepuppy

Hard to sell on here, You receive violations for ridiculous reasons, you are singled out as a new seller. Others who list the same way aren’t getting violations when new sellers are. Not a fair listing policy, they need more exact categories.. it’s confusing trying to figure what category your items fit into when there is no actual category for example “gemstone crystals spheres” are listed under “jewelry derivatives “ doesn’t make sense at all. No category for CRYSTALS so you guess and then get handed a violation. Unfair …
You need to guess with some things and then comes the dreaded violation. The training and help doesn’t explain or help you understand what category to put your item so they expect you to figure which one is allowed. It’s a bad set up and sets sellers up for failure. I removed most of my items because after a few violations your banned forever. Hoping they either add categories or change things so will lay low until then. They need to help you understand what category some items should be in yet they are no help at all when it comes to asking which category an item should be listed in. Quick to give those violations though. Think twice before selling on this platform.

by T Marie’s Shop

I am having a very hard time linking my bank information due to my name being wrong. Other than that it’s going good.

by Gone Lucid Art

Shop has helped me get so many orders for my small business. However, the fact you have 3 days to get orders out is insane especially when products are handmade or you get a huge influx of orders. Other technical difficulties as well.

by AdamRodriguez.io

My products have been up for weeks and now their saying its not meeting “X” standards when I’ve definitely completed it. Other than that everything is pretty straightforward.

by Robert Joshif Tardiff

I truly enjoy TikTok… However, the TikTok shop has been very under user friendly… As I am an educated registered nurse, and I find that these violations for uploading to the wrong category for a simple pen is outrageous… My heart drops whenever I do something incorrectly… And when I reach out for clarification, I get an automated response… The artificial intelligence is under scored

by Platypus1039

Being able to see all orders, products, etc. on your phone is great. However, if you need help refunding a shipping label in time to avoid auto cancellations you'll be out of luck. A help center agent said they'd give the team a heads up not to penalize the account while waiting for the refund (which I do believe they did) but there's no sign of that anywhere on our shop, nothing has changed. Not only is the help center of little help, but TikTokShopSellerCenter refuses to show all previous help tickets at once. You have to exit the help center and come back to it hoping you'll be able to see the right one this time. The worst part is that our ticket closed without the issue being resolved (soon after asking for an update and receiving a message saying they're "hard at work" trying to resolve the issue). Unless you're perfect with all data input, don't rely on the help center to help with refunding shipping labels in time. Other than that TikTokShopSellerCenter works okay.

by PremiumCards

I sell custom printed business cards and other items. Size, weight, variations.

by Janeen Alllll

That app is easy to use and navigate however; you can’t access all features such as promotions , coupons, affiliate marketing and the full features that are on the website .

by Meme3724

It’s okay the only thing is kind of difficult is navigating trying to figure out and find out to to post your products

by TokyoYens

I like TikTokShopSellerCenter but it does need more tweaking I have an iPhone I don’t get order notifications so I never know I have an order unless I’m checking all day it also doesn’t make a sound or anything we should at least receive some type of notification. I updated my phone updated TikTokShopSellerCenter restarted my phone I’ve tried literally everything on my end.

by Msmake_it

I love using TikTokShopSellerCenter however, it’s a little slow when adding products or updating changes can use improvement

by Bsty Minh

Rất tốt cho bán hàng

by Mirindalee1

I’ve experienced exceptional customer service marked by their kindness and understanding of necessary protocols. Their explanations are geared toward ensuring legal compliance, which I completely appreciate. Moreover, they’ve worked diligently with me to resolve various product-related issues to ensure compliant standards are met. Which in return I have also shared the legalities on labeling compliance requirements, and they have taken the legalities under review.

by Vodoan

Tuyệt vời

by OtterStickers

Adding ability to copy a listing and just change pictures and descriptions or anything else chosen, would be a time saver!

by Mimicali

This platform is so easy to use. It literally does it all for you, except make your product! I was intimidated, nervous when I received my first order. But i was comforted in the easy and convenient process!

by Sturyoffsec

Mark my words TikTok will take over ecommernce within the next 5 years this is the platform to be on if you sell products online

by 💖🥰💖🥰❤️♥️😍

Please keep allowing us to grow our business here just payment I with I got my money faster when O need it from you guys

by Dr. Pooch

Compared to “The other guys” lol it is sooo easy to load products. I get frustrated on the other platform. Not as intuitive of a process as this..

by Mommamouse2001

Overall, I say the seller center is pretty good. I am having a little difficulty with it but I think that’s just because I’m new to it. Hopefully as I use it, it will get easier.

by Sandraprevalus

Make sure you throughly read the prohibited product listings this will help with your success with the shop. Easy to use. One take away if the product fail due to something minor its seems hard to update (which is a simple process) that was frustrating but overall it’s great.

by Race APE Apparel

TikTokShopSellerCenter is great to list your products to your page. But hate how some videos are under violation, when the music is already applied to the content made. I didn’t ask for it to be there, yet my product is muted.

by Mystic2017

Super easy to use, It has helped me in growing my business

by TooSweet35

I love TikTokShopSellerCenter ! It’s easy to use. I can upload my products from anywhere & I always get notifications once I get a sale 😊!

by Xxc_233

Thanks to TTS, I made a lot of money on TikTokShopSellerCenter.

by Mackinac Girl

One awesome idea would be duplicate so we can duplicate a similar listing and not recreate

by Eclissy

Very pleased with TikTokShopSellerCenter . Easy to use and love the notifications!

by Eddie PCB

Easy to use and navigate

by TarantulaBubbles

Yeah, thanks for changing the game. Much appreciated.. keep doing good things, for the people dem.

by #1cutie

I enjoy the tiktok shop as it is a separate app. I am excited to launch products on here. Thankful for this feature and new app to do so!

by Whatsnyourhouse

App is simple & easy to use

by Dylan98979695

TikTok has been the leader for social media over the past several years and they continue to innovate at an incredible rate. The tool that they have created for small businesses is nothing short of incredible. If you have a creative business idea don’t wait any longer, come over to TikTok to build your brand.