UPS Status

Last Updated on 2025-11-29 by UPS

I have a problem with UPS

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User reports:
No current problems

- Requires multiple taps on a stop for it to open to where I can click navigate

- Sometimes clicking navigate is pulling wrong API and directs to a different address on same street or a different street altogether

- Cannot mark packages with a note as stop complete

- Have to tap multiple times on a delivery stop to get it to open up

- Cannot go back to the whole manifest list

- Freezes up while scrolling up or down the manifest

- GPS directs to a different number address than what is listed for the delivery

- App constantly crashes and signs me out

- Signs me out when losing reception

- Spends at least two hours each day dealing with issues related to this app

Common UPS Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve UPS network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Clear UPS App Cache and Data:
1. On android, goto Settings » Apps » UPS » Storage » click [Clear Data] option. This clears both data and cache.
2. restart UPS.

On android, goto Settings » Apps or Manage Apps tab.
Click UPS » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto UPS » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch UPS