UPS Reviews

Sometimes I have to tap multiple times on a delivery stop to get it to open up. If I accidentally tap the wrong delivery stop and want to go back to the whole manifest list, I can’t even though there is an arrow at the top left that indicates I should be able to go back. That results in me having to reset UPS . Sometimes while scrolling up or down the manifest, it freezes up, and I have to reset it. The GPS will direct you to a different number address than what is listed for the delivery and often times on the other side of the street. Usually causes me to overshoot my destinations by 2 to 3 houses. Please fix this. All of these things together reduces the number of deliveries I can accomplish in an hour.

I tried several times to sign in and it says my information in not in the this app system. But I can sign into my regular this app app no problem.

UPS constantly freezes the scanner hardly ever works, to build a manifest you have to manually input..smh

this app seems to be a good company but this is genuinely the worst app I have ever used. It won’t even open for a second. Please someone fix this so I can do my job.

UPS constantly crashes and signs me out, among countless other problems. It’s all but hopeless when delivering in areas without cell reception. Most days about thirty minutes after losing reception, UPS signs me out and I have to drive back to coverage to get signed in, often numerous times a day. I spend at least two hours each day dealing with issues related to UPS. The only saving grace is that I am paid by the hour - this app is burning money due to their incompetence.

I’d give zero stars if I could, I am new working at this app as a seasonal person vehicle driver. Since I have started UPS has never worked or let me log in on my iPhone, so I’ve been stuck using the work phones that they give us, which are VERY unreliable. FIX UPS FOR IOS as it would make my job so much easier. THANKS

Won’t even connect my acct or open up please update and have some type of tech support the phones this app provides are trash I would rather use mine

Three things - 1. UPS freezes if notes are attached to package - i.e., “Rts if package is damaged or retapped”, “Signature Required”, “Requested release location.

2. Voiding stops - there should be a way to void a stop if it is sheeted incorrectly.

3. Employees can not enter their time correctly- causing multiple timecard corrections.

I have an iPhone 7 plus and UPS crashes instantly. I was on the previous iOS 13.5 but after I saw that UPS was crashing I updated to iOS 15.1 and even still it crashed. I can’t even get to the login page without UPS crashing. Please fix this.

1. Biggest complaint is same as others mentioned. App freezes when the RTS note window opens. Can not confirm delivery.
2. The scan screen is awful. Very hit or miss when trying to scan this app label.
3. Punch in/punch out window needs work, will not enter current time.

Scanning is glitchy, crashes app. For being a “new” app they apparently forgot to work out the bugs first. Also drains the battery like crazy. Just use the phone they offer

No login , stuck in cloud now ! So when I delete app and try to reinstall. It gives me , a blurred picture of a this app truck , that’s all !

Whenever there is a note attached to the package, I cannot press “Continue”. How can I process the delivery if I get stuck there??

UPS is certainly better than previous, but it’s also a worse in others.
1. Manifest sorting is completely broken now. It won’t sort the way I want it sorted.
2. The map view should have a current location button that snaps to, and zooms in on, your current location. I have to always search for my location on the map, which is often hidden behind an overlayed stop point.
3. I have to tap a stop 5 times to open it.
4. If UPS is inactive for 30 minutes, you get completely signed out. Why?
5. Using UPS as a helper seems to bog it down as the manifest of the driver is constantly getting updated. App requires a reboot to un-bog it.
6. Multiple stops with the same sort numbers will often times overlap unhelpfully on the map. They should have different colors.
7. Accidentally being able to punch in as a full driver is possible, when it shouldn’t be. this app’s systems have so much data being logged, that it should have the smarts to know what I should be punching as. At the very least, give a very noticeable confirmation prompt should the UPSer actually be punching in as something they are not.
8. Accidental punch ins can not be easily undone. I punched in as a driver and immediately proceeded to try to punch out. Problem is, the MDA wanted me to fill in some values, that I didn’t know anything about. Remotely punching is not possible either, because, well I don’t know why. I needed my driver to punch me out, so I could punch in correctly. If punching out as a driver needs info, provide the employee with the option to override the punch out lock, and provide a reason why it was overridden.
9. The freaking earpiece sensor is still being used pointlessly. Every time my finger gets close to my earpiece, the screen goes dark. Disable that, or provide users with the option to disable this.
10. Scanning with the MDA interrupts music playback. Absolutely no reason whatsoever that it should be doing that.
11. Punching in on one device does not punch in on another. I’m on the same Microsoft account, these work sessions should sync up on multiple devices. This would serve particularly useful for PVDs.

App needs a little work. For example when you go to clock out it doesn’t let me enter time or miles.

Need to fix the bug that crashes UPS won’t won’t let you deliver when pkg noted exist like the RTS if re-wrapped or no left at or indirect.

Need to fix the issue with the notes and gps.

Requires multiple taps on a stop for it to open to where I can click navigate. Sometimes clicking navigate is pulling wrong API and directs to a different address on same street or a different street altogether.
Also, any packages with a note cannot be marked as stop complete as you can not proceed any further after closing the note on IOS 15.1

With the new version .11 changes, UPS is totally working from my perspective. Very comforting to hit the route(s) with UPS. Well done and very quickly.
Todd Willie

Use an IPhone 11 and UPS works a ton better than a few weeks ago. My biggest issue is when adding new packages to manifest after submitting it can sometimes take 15-20 minutes to be updated to my itinerary. This usually happens around 4-6pm I guess when lots of people are doing it.

UPS is far more responsive on IOS than it is on android. Punching in and punching out is a mess. I always have to contact HR to adjust my clock in and out times. It never registers information correctly. Other small inconveniences are that the scanning packages doesn’t work very well. Sometimes UPS will lag. Most of these issues are minor but far better than company equipment.