PRTV+ Status

Published by Puerto Rico Public Broadcasting Corp on 2023-11-30

Enjoy from your app all the educational, cultural and informative programming of
PRTV+.

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problems reported in the last 24 hours

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Most reported problems

Reported Issues: 2 Comments

By Louise 1 year ago

The website wont let me but tickets - I am in a loop

By P lippiatt 1 year ago

App keeps freezing bought a pass cannot show on app

Common dislikes about PRTV+ app

- The app is advertised as free, but requires a subscription to access on-demand programming.

- The subscription requirement is not clearly stated in the app description.

- The app does not recognize when a user has already subscribed and paid for a plan.

- Some users have reported difficulty accessing content even after subscribing and paying.

- All content must be paid for, there is no free content available.

Have a Problem with PRTV+? Report Issue

Common PRTV+ Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot PRTV+ app on iOS and Android devices. Solve all PRTV+ app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

PRTV+ iPhone Issues and Solutions

PRTV+ iOS app crashes, not working, errors
PRTV+ iOS app network issues
PRTV+ on iOS has black/white screen

PRTV+ Android App Issues and Solutions

PRTV+ has errors/crashing/not working
PRTV+ server network connectivity issues
PRTV+ has black screen

PRTV+ iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever PRTV+ app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix PRTV+ app crashes or not working on Iphone (iOS):

Close and restart the PRTV+ app on iPhone
Update PRTV+ app to the Latest Version for iOS
Uninstall and reinstall PRTV+ iPhone app
Update your iPhone to the latest iOS version

Fix PRTV+ on iPhone unable to connect to server/internet connection issues::

To resolve PRTV+ network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix PRTV+ black/white screen (blank screen) on iPhone:

Follow the PRTV+ iOS app troubleshooting guide Here →

PRTV+ Android App Issues and Solutions

Fix PRTV+ not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent PRTV+ app issues:

Force Stop the PRTV+ App
1. On android, goto "Settings" » click PRTV+ app. » click "Force Stop".

Update PRTV+ to the latest version on PlayStore

Clear PRTV+ App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "PRTV+ app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch PRTV+.

Fix PRTV+ unable to contact server/ PRTV+ internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click PRTV+ » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got PRTV+ » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch PRTV+ on android.

Solve PRTV+ black/white screens issue on Android:

Follow the PRTV+ android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Puerto Rico Public Broadcasting Corp, developers of PRTV+.

80% Contact Match

Developer: KPR

E-Mail: [email protected]

Website: Visit PRTV+ Website

88.89% Contact Match

Developer: WIPR

E-Mail: [email protected]

Website: Visit WIPR Website