Contact WiZ Connected Support
Company Name: WiZ Connected Lighting Co., Ltd
About: Smart lighting made simple. Organize and control your lights by groups within
rooms over Wi-Fi or remotely through the cloud.
WiZ Connected Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of WiZ Connected Lighting Co., Ltd
Verified email ✔✔
E-Mail: info@wizconnected.com
Website: 🌍 Visit WiZ V2 Website
Privacy Policy: https://www.wizconnected.com/en-us/support/privacy-notice
Developer: Signify Netherlands B.V.
4 Most reported problems 😔💔
I upgraded to the new Wiz app v2, My save schedules do not function in version 2. I have tried creating a new schedule/ event and that does not work either. When I initiate the create button I receive a text bubble the says, "Unknown issue occurred Something went wrong, please try again" If I try again the same thing happens over and over. Last night I tried chatting with support, that was useless. The support person disappeared from the conversation. I was asked to provide the home id and MAC, which I did. If I delete the v2 and reinstall the original app my schedules work. I was also asked to provide a screen shot of the problem I did and received no response for the service tech, not a thanks, or I received it, nada.
Never managed to connect. Same as previous app
by Rickyharms
Just another worthless app. Never managed to connect it to the Philips bulb. How much has the brand fallen from grace.
Previous app I managed to connect once or twice but that was it. Wasted money. Stay away from these bulbs and apps.
Not working.
by Tan.ii
I had no problems with the old app and now all of a sudden I can’t pair my lights in this app or the old one. Now I’m unable to use my lights with the app since they won’t pair.
Weird!
by David In Seattle
I have a number of WIZ lights and I think it was a mistake to purchase them because the app to support the lights is among the worst I’ve ever seen.
Have a Problem with WiZ Connected? Report Issue
Why should I report an Issue with WiZ Connected?
- Pulling issues faced by users like you is a good way to draw attention of WiZ Connected to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a WiZ Connected customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using WiZ Connected.
