Contact OurFamilyWizard Co Parent App Support

by MandaPandaMac

Full of bugs they refuse to fix! Forgets login credentials every day and have to manually enter ID & password. FaceID doesn’t work after the 2nd or 3rd login. App kicks you out after 5 minutes, usually before you can receive a response message from your ex, then you have to login again! Seriously?? My bank’s app is less strict. I have called to complain but they refuse to fix these bugs.

Seriously NOT user friendly. Creating a new message to send my ex, which is all we use this app for, should have a shortcut but NO, you have to click through several screens before you can get to a new message. I have made recommendations for years how they can make such improvements but THEY DO NOT CARE because this is a MONOPOLY and they know you have no control over the choice to use it.

by Emilyellyse

Payments initiated take almost a full week to withdraw from one parent’s account and deposit to the other. I got this app because my ex literally can’t get it together and keeps having to tell me not to deposit checks due to insufficient funds and closed accounts and other unreliable nonsense, and now my best bet at receiving a payment from him is an app that’ll pay me a full week after I’m supposed to be paid.

I’m unsure how slow payments will lead to positive coparenting outcomes if everything is late. Invest in better payment infrastructure. No one (especially not parents with full custody like myself) really wants to communicate with their ex. They use your service to cut down on communication and simply submit reimbursement requests with a service their attorney can pull from if needed. So make that experience great, because it’s annoying to have to continue to chase down payments from an app that is supposed to solve these headaches. My personal expectation would be that payments post in 1-2 business days tops for $200/year per parent. Ideally they’d post next business day.

by Audiobible

I’ve been using our family wizard as part of a court order for a few years. It has served it purpose for communicating, but beware if you have to upload receipts and or photos to messages for communication eventually you will run out of space and be forced into purchase more space, and it isn’t cheap, and you get stuck with it as an ongoing cost every year. There is no way to free up space for any items which are attached to a message or an expense— they cannot be archived or deleted, so they really stick it to you once you are a captive audience. I would highly recommend finding one of the many other platforms which work just as well but don’t limit you to something like this because they bend you over a barrel once you’ve become vested. There is no way to change the size of the files that are uploaded so you are just stuck. I would not start off using OFW again and their support solution is to just buy more space— they know they have a captive audience.