Contact WiZ legacy Support
Company Name: WiZ Connected Lighting Co., Ltd
About: Smart lighting made simple. Organize and control your lights by groups within
rooms over Wi-Fi or remotely through the cloud.
WiZ legacy Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with WiZ (legacy). We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact WiZ (legacy). Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of WiZ Connected Lighting Co., Ltd
Read 7 Customer Service Reviews 😭😔💔
I've only used the light bulb one time, and now this is the second time and it won't even turn on... please help
I have 3 lights outside my house. Wiz worked perfectly before now they are not working at all. When I try to pgm them I can change the color chg the time but then it says it cannot find my network. Nothing has chgd on my network and reading other reviews I believe your company needs to look internally what you have done with the app. What a terrible disservice you are giving to your customers that invested in your product. SHAME ON YOU!!!!
Unable to link lights, keep getting “WIFI credentials incorrect “ at conclusion of manual pairing sequence.
The time my WiZ devices turn on and off vary a couple minutes from the time set via WiZ Connect scheduler. Any idea why? I’ve checked my iPhone’s time with the website “time.is” and my phone is right on the button. So, where does WiZ sync time from? It’s apparently incorrect.
Not as advertised
by RiRi9696.
I started integrating my home to the wiz light app. It was great- at first. Then I bought the strip lights to go around my living room. The extension light broke within 2 SECONDS of me trying to plug it to the original power strip. The metal prongs bent and broke off immediately. Then I couldn’t get the strip to connect to the app. So it just stays on this obnoxious white light. I tried to ignore that I just spent $80 for the product not to work at all- because I still loved the light bulbs. UNTIL my house was STUCK on low lighting for the past 3 DAYS. The app just kept crashing every time I tried to change the light’s color. I tried to report the app get them to reboot it and there isn’t even an option to trouble shoot. EXTREMELY dissatisfied and going to be trying to return all 9 of my light bulbs and both lighting strips. Going to see if one of the other brands is actually credible.
Perfect example of how NOT to build and app.
by Squiddaddy81
Anyone who’s ever developed for a mobile platform should know that side by side app migrations are inherently risky... that’s why most application developers do not bother with this methodology. If something were to happen with the old app data while it’s being moved, then lord help whomever this happens to... which is what happened to me. The first migration attempt failed, and now the stupid new app is unable to retrieve and use the old app data, which means I am stuck having to re-pair 60+ lighting devices the “manual” way because I’m using a newer network. Great way to screw over your existing consumers! I’m sure the app is swell to whomever is new to the ecosystem and doesn’t have to migrate. For the amount I spent on WIZ bulbs this is unacceptable to me, and a complete waste of my time. I will probably be moving to a new lighting ecosystem.
Guess it’s time to rip these out
by V Guy H My Sc
I’ve had these bulbs for about 2 years and in the last 6 months, they have somehow made this app so unusable it’s laughable. Past updates have just outright broken the app where you couldn’t change the brightness, colors, etc. Now all of a sudden my lights are gone from the app, and I’m unable to connect them again. Smart pairing can’t find them even if you have your phone right on the stupid things; manual pairing is even worse as your just stuck on a forever spinning circle in the middle of your screen, which you can’t back out of. Save yourself the time, headaches, and money and just get all the Philips Hue products and use their app, it’s cheaper to do that in the long run, then buying these bulbs and not being able to even have them do anything that you paid for them.
Have a Problem with WiZ (legacy)? Report Issue
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- Pulling issues faced by users like you is a good way to draw attention of WiZ (legacy) to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a WiZ (legacy) customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using WiZ (legacy).
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