AT&T Cell Booster Reviews

The problem with ATTCellBooster and cell booster is that it provides almost zero information on the setup process. It does not tell you that you will receive an email to confirm you are registered. It does not tell you that it will take another hour or so for the booster to be activated and that you will receive a text to tell you that. Of course if you need a booster and AT&T communicate by text that’s kinda stupid. If you can receive that text, you don’t need the booster. Not clear if you must plug in the gps arial. Just unplugged mine now that I have got the system operating as I do not want an arial chord dragging across the living room towards the closest system. Still seems to be functional. Yes I did talk to AT&T tech service. They were semi helpful and barely spoke English. Lots of indicator lights on the booster but nowhere does it tell you what is a “good” light and what is a problem and what action to take. Disappointed in AT&T.

similar to one of the other posts, I was able to see complete information about status while in the registration process, once registered I see nothing but my address. Wasted 45 minutes with “technical support“ who had no idea what ATTCellBooster was doing, took over my iPhone screen to see what was going on and still totally clueless, suggested I delete and reinstall ATTCellBooster which I did and nothing happened, still see nothing more than the address I entered. ATTCellBooster well it says is recommended for ages 4+, I think that is really the qualifications of ATTCellBooster developers that created ATTCellBooster you’re a bunch of four-year-olds I can’t write a decent app. Because I have crappy AT&T area coverage, I have to use the cell phone booster or Wi-Fi calling. Shame on you, AT&T

I concur with many of the other 1 star reviews. Instructions and directions is seriously lacking. Instructions they provide online requires updates. When you call the help desk number you get a person who’s English is a second language and not clear when they speak. Lot’s of long pauses and confusion in their voice, which causes me to question if they understood what I said. Finally, set up will not happen in five minutes, when you call they say it count take 1 to 4 hours! On hour two with flashing lights - am I wasting my time? Unfortunately I think so! For me right now, the product / device, ATTCellBooster and responsiveness of help desk are worthless!

Note the QR on the box is different than the one on the booster ( that one is the boosters serial number info ) . I was avoiding setting this up. I downloaded ATTCellBooster and it was annoying to log in . I decided to update my password ( I used the same password ) that worked . Once I logged in the instructions were there and took me step by step through the process of set up. Plenty of time and pics . No disrupted signal . I don’t know how else I will use ATTCellBooster yet but so far my device is verified set up and in the process of being registered.

I accidentally deactivated my cell booster. Now when I sign back in it doesn’t show me as the administrator of this device. There’s no way to reset it or fix it. I have deleted and reinstalled it several times and every time I sign in it doesn’t show the Cell Booster or give me an option to deactivate it. I don’t know what the fix could be was on the phone with AT&T for five hours and got nowhere. I can still add locations. But the old location when I go to delete it just says hmmLooks like there’s a problem. It’s been more than 24 hours and I still get the same error message but it says keep on trying. I don’t know what to do..

Several hrs spent trying to resolve issue with new Nokia cell booster. It was mailed to us to replace the MicroCell booster. Finally got to technician Nancy who said she updated the server for our SN of the cell booster. Adam a supervisor called to confirm that I had spoken with Nancy and the issue would be resolved in 2-3 hrs. He said he would call back at that time to confirm the issue was resolved. Still waiting for his call. Today I am spending more time trying to get to the right person that has the answers. Another problem is I need the old booster to make a call but I am unable to troubleshoot the new booster unless it is plugged up. I am in a catch 22.

As many reviews have stated there are NO instructions included in the package and the cell booster application is absolutely worthless in even indicating whether the device is working properly. But verbal support (by dialing 611) and remote screen sharing is wonderful. What a wonderful and pleasant surprise. Eva spent a half an hour walking me through the setup and she managed to get the booster working

This whole thing is horribly executed, and there are no instructions. Downloaded ATTCellBooster and I can’t login. Changed password and still can’t log into ATTCellBooster . It also keeps looping back to the myatt website to try to entice me to upgrade my phone. What good is the cell booster device if I can’t get into ATTCellBooster to register it. I am a technology professional and this is a very poor rollout to consumers. I would be embarrassed if my team rolled this out. However, this would not have happened under my watch. What happened to user acceptance testing? Horrible, just horrible.

This isn’t really an app but more a link to your web browser. You login to your account and it takes you to your account overview page. Were you then have to try to search for the instructions to register your Microsoft booster. This takes you in endless loop of information that really does not help. No instructions included with the device and zero support on their webpage for this device. It’s almost like they don’t want you to use it. This isn’t really an app and it’s quite useless. Just shows you how lazy AT&T really is.

While registering the new cell booster ATTCellBooster showed useful data. Number of lights on, blinking lights, connected , etc. Once it was registered ATTCellBooster dropped all the useful info. Now It only shows my address. That’s it. No useful info on the booster. It’s working- I can see the increased signal strength. But ATTCellBooster is useless. I even deleted and readded it. Nope. No data.

Didn’t do anything before? New upgrade Doesn’t do anything either
New microcell boost device is crappy
Most times I have to turn on/ off airplane mode to sign in. And several times a day/ night , it drops out.
Att can’t seem to figure out how to keeep any of their devices or services running

Downloaded app expecting to be able to continue with the process and instructions for setting up the cell booster. All I get is sales info for upgrading my devices and Valentines Day junk. I know there are steps that need to be followed but I can’t find a path forward. It’s crap!

Open box
Scan QR
Open App
Sign in
Scan device QR
Follow instructions
Connect cables
Register
Wait…~20 min

Received text and email activation complete and active. All Lights on device confirm operation, top 4 solid white, bottom blinking.

App did not automatically refresh, had to close and reopen to show active device.

Detecting optimal GPS signal strength for antenna placement option would have made 5 stars

Device can be used by anyone, not just people registered to the device. Please add user list for just people on the specific account.

The booster is almost impossible to get to work. Worthless tech help. Turn out you need to have internet provider open certain ports. After hours on phone and attempting 2 try at it, I give up. Switching carriers after 25 years with att.

Trying to get this thing to work, been at it and hour or so , power light is still blinking but somewhere it tells me the power is not connected, must be a magic power lamp, I give up for today, frustrating program

We are still periodically getting a no service message on our phones. There’s no indication as to whether or not you are connected to the cell booster. There’s no management options for the cell booster either.

Just like the other reviews said, no instructions on ATTCellBooster. Logged onto website but still had to call customer service and jump through hoops to get to a human.

Please update the database. ATTCellBooster doesn’t even recognize my log in credentials. Changed the password for 5 times already! ATTCellBooster hasn’t been tested before publishing live.

Pretty much a how to install app that could have been one sheet of paper. Worthless for troubleshooting. If it doesn’t work call1-800

The instructions are useless, and the”antenna “ connection keeps falling out of the device. I’ve gone back to my microcell which’s WORKS.

App is horrible and pointless.