Contact AT T Cell Booster Support

The problem with the app and cell booster is that it provides almost zero information on the setup process. It does not tell you that you will receive an email to confirm you are registered. It does not tell you that it will take another hour or so for the booster to be activated and that you will receive a text to tell you that. Of course if you need a booster and AT&T communicate by text that’s kinda stupid. If you can receive that text, you don’t need the booster. Not clear if you must plug in the gps arial. Just unplugged mine now that I have got the system operating as I do not want an arial chord dragging across the living room towards the closest system. Still seems to be functional. Yes I did talk to AT&T tech service. They were semi helpful and barely spoke English. Lots of indicator lights on the booster but nowhere does it tell you what is a “good” light and what is a problem and what action to take. Disappointed in AT&T.

similar to one of the other posts, I was able to see complete information about status while in the registration process, once registered I see nothing but my address. Wasted 45 minutes with “technical support“ who had no idea what the app was doing, took over my iPhone screen to see what was going on and still totally clueless, suggested I delete and reinstall the app which I did and nothing happened, still see nothing more than the address I entered. This app well it says is recommended for ages 4+, I think that is really the qualifications of the app developers that created this app you’re a bunch of four-year-olds I can’t write a decent app. Because I have crappy AT&T area coverage, I have to use the cell phone booster or Wi-Fi calling. Shame on you, AT&T

I concur with many of the other 1 star reviews. Instructions and directions is seriously lacking. Instructions they provide online requires updates. When you call the help desk number you get a person who’s English is a second language and not clear when they speak. Lot’s of long pauses and confusion in their voice, which causes me to question if they understood what I said. Finally, set up will not happen in five minutes, when you call they say it count take 1 to 4 hours! On hour two with flashing lights - am I wasting my time? Unfortunately I think so! For me right now, the product / device, this App and responsiveness of help desk are worthless!