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Complete guide to troubleshoot Grüner Pass app on iOS and Android devices. Solve all Grüner Pass app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at BRZ GmbH, developers of Grüner Pass.
To learn how to obtain your SARS-CoV-2 certificate, visit To add a SARS-CoV-2 certificate to the Grüner Pass App, you will need the original paper certificate or PDF document issued to you. - add the SARS-CoV-2 certificate as a PDF directly in GrünerPass . - Keep your certificates for 3-G verification digital and secure like this. - Use GrünerPass to show the certificate (QR code) during an inspection. - Multiple certificates (e. g. for family members) can also be stored in GrünerPass. - All data remains in GrünerPass and is not uploaded to third-party servers at any time. - Your certificates are only stored locally on your smartphone. The Austrian Federal Computing Center (BRZ from German Bundesrechenzentrum) operates GrünerPass on behalf of the Federal Ministry of Social Affairs, Health, Care and Consumer Protection (BMSGPK from German Bundesministerium für Soziales, Gesundheit, Pflege und Konsumentenschutz). The Austrian Grüner Pass app enables the secure storage of EU-compliant SARS-CoV-2 certificates from Austria on your mobile phone and facilitates their presentation during a check of 3-G proof and in international travel. The data in your app is not stored in any central system. - The certificates are protected by a digital signature, making them forgery-proof. - To verify the certificate, a photo ID is required in addition to the QR code. SARS-CoV-2 certificates are issued in Austria in paper or electronic form (PDF) and serve as 3-G proof (vaccinated, recovered, tested). The use of the "Grüner Pass" app is voluntary and free of charge. GrünerPass "Grüner Pass" is based on the open source app "COVID Certificate" developed by the Federal Office of Information Technology, Systems and Telecommunication (FOITT) on behalf of the Federal Office of Public Health (FOPH) in Switzerland and was further developed by the Federal Computing Center for use in Austria.