Elation Passport app not working? crashes or has problems?

Elation Passport Status

Last Updated on 2024-02-29 by Elation Health, Inc.

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Summary of Elation Passport Problems 😠👌🔥

- The app has a limit on message size and does not provide a clear error message when a message fails to send.

- The app only allows for connection to one medical practice, even if the patient has multiple offices that use the same portal.

- The app is slow, clunky, and unintuitive, with limited options for customization and login choices.

- The app has crashed and lost tabs during appointment changes, raising concerns about the security of patient information.

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Common Elation Passport Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Elation Passport app on iOS and Android devices. Solve all Elation Passport app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Elation Passport iPhone Issues and Solutions

Elation Passport iOS app crashes, not working, errors
Elation Passport iOS app network issues
Elation Passport on iOS has black/white screen

Elation Passport Android App Issues and Solutions

Elation Passport has errors/crashing/not working
Elation Passport server network connectivity issues
Elation Passport has black screen

Elation Passport iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Elation Passport app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Elation Passport app crashes or not working on Iphone (iOS):

Close and restart the Elation Passport app on iPhone
Update Elation Passport app to the Latest Version for iOS
Uninstall and reinstall Elation Passport iPhone app
Update your iPhone to the latest iOS version

Fix Elation Passport on iPhone unable to connect to server/internet connection issues::

To resolve Elation Passport network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Elation Passport black/white screen (blank screen) on iPhone:

Follow the Elation Passport iOS app troubleshooting guide Here →

Elation Passport Android App Issues and Solutions

Fix Elation Passport not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Elation Passport app issues:

Force Stop the Elation Passport App
1. On android, goto "Settings" » click Elation Passport app. » click "Force Stop".

Update Elation Passport to the latest version on PlayStore

Clear Elation Passport App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Elation Passport app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Elation Passport.

Fix Elation Passport unable to contact server/ Elation Passport internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Elation Passport » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Elation Passport » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Elation Passport on android.

Solve Elation Passport black/white screens issue on Android:

Follow the Elation Passport android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Elation Health, Inc., developers of Elation Passport.

Verified email

Contact e-Mail: [email protected]

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit AMN Passport Website

Privacy Policy: https://www.amnhealthcare.com/privacy-policy/

Developer: AMN Healthcare Inc

About this app

Manage your health and communicate with your healthcare provider using your existing Elation passport account. • Review your lab results, visit summaries, and stay up-to-date on your care plan. • Easily send and receive messages to your provider. • Get 24/7 access to your medical history, allergies, current medications, and other pertinent health information. • Securely share your clinical information with members of your Care Team. • Camera support: Conveniently upload and send images to your provider using your iOS device camera. • Push notifications: Get notified the minute you have new health information to review sot that you’re always in the loop. Contact your Elation Health provider if you do not have an Elation Passport account yet. Have feedback? We’d love to hear from you. Email us at support@this app.