Are you having issues? Select the issue you are having below and provide feedback to NHS Scotland Covid Status.
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My COVID Status stopped working a few days ago and I uninstalled it and I am now having great difficulty reinstalling it. The problem is that when I get to the section where I have to give a new password each one I enter gets rejected saying ‘A user with the specified ID already exists’ … I then tried several purely random passwords and the same thing happened. This is obviously utter nonsense and is clearly a blocking mechanism. I have spoken to two nhs inform people, neither of were of any help and it is clear that there is no real technical help back up. This situation is very frustrating because when it was working it was very useful, indeed necessary for international travel. Now it looks like I will have to go back to hard copy due to this useless app and your failure to provide a proper technical problem solving back-up.
App doesn't open - demands I start all over again with establishing ID. Was fine a fortnight ago! What is going on?
The app is not working. How do I get my covid status. It's not recognising my details and my passport photo.
I can download a pdf showing my Covid Vaccination Status. However I cannot see my Vaccination status QR code on this app. When I call the 'helpline' number, the waiting time increases the longer I wait. Is there anyone there at all? I urgently need a presentable Covid Vaccination Status document in two days time to travel to Netherlands. How do I get this document? thank you
Complete guide to troubleshoot NHS Scotland Covid Status app on iOS and Android devices. Solve all NHS Scotland Covid Status app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at NHS Scotland, developers of NHS Scotland Covid Status.
Download the free NHS Scotland COVID Status app to show confirmation of your COVID status to support international travel and entry into events and venues within Scotland. NHSScotlandCovidStatus will give you the QR codes you’ll need for officials to scan to confirm your COVID status. NHSScotlandCovidStatus will use facial recognition technology to verify your identity using either your passport or driving licence. Your data is encrypted, held by NHS Scotland and only shared with the trusted parties needed to deliver this service. NHSScotlandCovidStatus only uses secure infrastructure and services from security accredited organisations.