NHS App app not working? crashes or has problems?

NHS App Status

Last Updated on 2025-02-13 by NHS Digital

I have a problem with NHS App

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8 User reports:
App has problems

User reports 8

⚠️ Most reported problems ⚠️

33.3%

Something else

33.3%

Not working

25.0%

Account

8.3%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of NHS App Problems 🔥

- The app needs a lot of improvement.

- The log in process using email only is not helpful.

- The app has countless errors.

- It is impossible to contact the support team.

- Booking an appointment for submitting a vaccine received abroad is difficult.

- The app does not allow uploading a photo for verification.

- The app says appointments are booked when they are not.

- It is difficult to book for a booster.

- The app takes a full 24 hours to recognize a new phone number for people overseas who need Covid documentation for travel.

- The app causes stress due to being unable to access medical information.

📋 4 Reported Issues:

Tim 2023-11-28

" Solve NHS App black/white screens issue on Android: Follow the NHS App android app crash troubleshooting guide Here → " It would be nice if this worked. Mind you, it'd be nice if the app worked as well. Every time i use the thing it wants an update. Maybe if it works, you should leave it alone.

June Toms 2023-07-11

NHS app not been loading for 3 days. I have entered my correct email and password, then nothing. Could you tell me what could be wrong. Thankyou.

Margaret Thomas 2022-10-26

NHS app tells me to update. When I press update it tells me there is no data available

Stephan Bates 2022-09-16

NHS app not working, giving an error message, then screen freezes out. Has been fully functional in the past

Showing 1-4 of 4 reported issues:

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Common NHS App Problems & Solutions. Troubleshooting Guide

Table of Contents:

NHS App iPhone Issues and Solutions

NHS App iOS app crashes, not working, errors
NHS App iOS app network issues
NHS App on iOS has black/white screen

NHS App Android App Issues and Solutions

NHS App has errors/crashing/not working
NHS App server network connectivity issues
NHS App has black screen

⚠️ Troubleshoot | Fix Now in One Click

NHS App iPhone Issues and Solutions

How to fix NHS App app crashes or not working on Iphone (iOS):

Close and restart the NHS App app on iPhone
Update NHS App app to the Latest Version for iOS
Uninstall and reinstall NHS App iPhone app
Update your iPhone to the latest iOS version

Fix NHS App on iPhone unable to connect to server/internet connection issues::

To resolve NHS App network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

NHS App Android App Issues and Solutions

Fix NHS App not working on Android, crashes, errors or is unresponsive:

Force Stop the NHS App App
1. On android, goto Settings » NHS App » click [Force Stop]

Update NHS App to the latest version on PlayStore

Clear NHS App App Cache and Data:
1. On android, goto Settings » Apps » NHS App » Storage » click [Clear Data] option. This clears both data and cache.
2. restart NHS App.

Fix NHS App unable to contact server/ NHS App internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click NHS App » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto NHS App » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch NHS App