NHS COVID Pass Verifier app not working? crashes or has problems?

NHS COVID Pass Verifier Status

Last Updated on 2023-01-26 by Department of Health & Social Care

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Common NHS COVID Pass Verifier Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot NHS COVID Pass Verifier app on iOS and Android devices. Solve all NHS COVID Pass Verifier app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

NHS COVID Pass Verifier iPhone Issues and Solutions

NHS COVID Pass Verifier iOS app crashes, not working, errors
NHS COVID Pass Verifier iOS app network issues
NHS COVID Pass Verifier on iOS has black/white screen

NHS COVID Pass Verifier Android App Issues and Solutions

NHS COVID Pass Verifier has errors/crashing/not working
NHS COVID Pass Verifier server network connectivity issues
NHS COVID Pass Verifier has black screen

NHS COVID Pass Verifier iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever NHS COVID Pass Verifier app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix NHS COVID Pass Verifier app crashes or not working on Iphone (iOS):

Close and restart the NHS COVID Pass Verifier app on iPhone
Update NHS COVID Pass Verifier app to the Latest Version for iOS
Uninstall and reinstall NHS COVID Pass Verifier iPhone app
Update your iPhone to the latest iOS version

Fix NHS COVID Pass Verifier on iPhone unable to connect to server/internet connection issues::

To resolve NHS COVID Pass Verifier network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix NHS COVID Pass Verifier black/white screen (blank screen) on iPhone:

Follow the NHS COVID Pass Verifier iOS app troubleshooting guide Here →

NHS COVID Pass Verifier Android App Issues and Solutions

Fix NHS COVID Pass Verifier not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent NHS COVID Pass Verifier app issues:

Force Stop the NHS COVID Pass Verifier App
1. On android, goto "Settings" » click NHS COVID Pass Verifier app. » click "Force Stop".

Update NHS COVID Pass Verifier to the latest version on PlayStore

Clear NHS COVID Pass Verifier App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "NHS COVID Pass Verifier app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch NHS COVID Pass Verifier.

Fix NHS COVID Pass Verifier unable to contact server/ NHS COVID Pass Verifier internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click NHS COVID Pass Verifier » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got NHS COVID Pass Verifier » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch NHS COVID Pass Verifier on android.

Solve NHS COVID Pass Verifier black/white screens issue on Android:

Follow the NHS COVID Pass Verifier android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Department of Health & Social Care, developers of NHS COVID Pass Verifier.

About this app

The official NHS COVID Pass Verifier app is a secure way to scan an individual’s NHS COVID Pass and check that they have been fully vaccinated against COVID-19, had a negative test, or have recovered from COVID-19.