Brightline Status

Last Updated on 2025-04-03 by Brightline Trains Florida Llc

I have a problem with Brightline

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4 User reports:
App has problems

User reports 4

⚠️ Most reported problems ⚠️

Connection

33.3%

Not working

33.3%

Something else

33.3%

Problems reported in the last 24 hours

24 hour clock ⏰

📋 2 Reported Issues:

John Doe 2024-12-17

Lisa Allen 2023-10-25

The app doesn’t show my ticket that I bought online before downloading the app. When I enter the ticket info using the “Add an existing trip” option, it finds the ticket but doesn’t save the information, so when I go back into the app, the trip isn’t there.

Showing 1-2 of 2 reported issues:

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Common Brightline Problems & Solutions. Troubleshooting Guide

Table of Contents:

Brightline iPhone Issues and Solutions

Brightline iOS app crashes, not working, errors
Brightline iOS app network issues
Brightline on iOS has black/white screen

Brightline Android App Issues and Solutions

Brightline has errors/crashing/not working
Brightline server network connectivity issues
Brightline has black screen

⚠️ Troubleshoot | Fix Now in One Click

Brightline iPhone Issues and Solutions

How to fix Brightline app crashes or not working on Iphone (iOS):

Close and restart the Brightline app on iPhone
Update Brightline app to the Latest Version for iOS
Uninstall and reinstall Brightline iPhone app
Update your iPhone to the latest iOS version

Fix Brightline on iPhone unable to connect to server/internet connection issues::

To resolve Brightline network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Brightline Android App Issues and Solutions

Fix Brightline not working on Android, crashes, errors or is unresponsive:

Force Stop the Brightline App
1. On android, goto Settings » Brightline » click [Force Stop]

Update Brightline to the latest version on PlayStore

Clear Brightline App Cache and Data:
1. On android, goto Settings » Apps » Brightline » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Brightline.

Fix Brightline unable to contact server/ Brightline internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Brightline » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Brightline » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Brightline