Brightline Status

Last Updated on 2024-08-01 by Brightline Trains Florida Llc

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24 User reports:
App has problems

User reports 24

⚠️ Most reported problems ⚠️

Not working

42.3%

Connection

34.6%

Account

7.7%

problems reported in the last 24 hours

24 hour clock ⏰

2 Reported Issues: 😵🆘🛟🚨📢

John Doe

2024-12-17

Lisa Allen

2023-10-25

The app doesn’t show my ticket that I bought online before downloading the app. When I enter the ticket info using the “Add an existing trip” option, it finds the ticket but doesn’t save the information, so when I go back into the app, the trip isn’t there.

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Common Brightline Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Brightline app on iOS and Android devices. Solve all Brightline app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Brightline iPhone Issues and Solutions

Brightline iOS app crashes, not working, errors
Brightline iOS app network issues
Brightline on iOS has black/white screen

Brightline Android App Issues and Solutions

Brightline has errors/crashing/not working
Brightline server network connectivity issues
Brightline has black screen

Brightline iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Brightline app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Brightline app crashes or not working on Iphone (iOS):

Close and restart the Brightline app on iPhone
Update Brightline app to the Latest Version for iOS
Uninstall and reinstall Brightline iPhone app
Update your iPhone to the latest iOS version

Fix Brightline on iPhone unable to connect to server/internet connection issues::

To resolve Brightline network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Brightline black/white screen (blank screen) on iPhone:

Follow the Brightline iOS app troubleshooting guide Here →

Brightline Android App Issues and Solutions

Fix Brightline not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Brightline app issues:

Force Stop the Brightline App
1. On android, goto "Settings" » click Brightline app. » click "Force Stop".

Update Brightline to the latest version on PlayStore

Clear Brightline App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Brightline app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Brightline.

Fix Brightline unable to contact server/ Brightline internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Brightline » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Brightline » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Brightline on android.

Solve Brightline black/white screens issue on Android:

Follow the Brightline android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Brightline Trains Florida Llc, developers of Brightline.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Brightline Website

Privacy Policy: https://www.gobrightline.com/privacy-policy

Developer: Brightline

About this app

Book a ride, customize your trip and keep your tickets handy. - Book train travel to get to and from Miami, Aventura, Fort Lauderdale, Boca Raton, West Palm Beach and soon Orlando. - Seamlessly reserve Uber rides to and from our stations. - Save seat preferences and companion traveler profiles. - Upgrade to PREMIUM for more space, more snacks and more sips. - Manage your itinerary and make changes easily if plans change. - Keep your train tickets, parking pass, and ride reservations all in one place. - Explore our stations and discover new food and beverage options. - Enjoy a completely touch-free experience with just a scan of your phone. this app is already the best way to get around South Florida and our app makes it even easier.