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by Cvx22

I had high hopes for the new app because the prior version was awful during my last trip in February. I Checked my pre-existing reservation for Orlando in September and saw that I had been assigned backward facing seats for both legs of the trip. (With the prior app you couldn’t tell which way your seats were facing until you boarded the train). So I followed the instructions on the website about how to change seats and it said it could only be done on the app. However the app won’t let you change your seats and when i click on modify reservation and change seats it tells me there are no trains running the dates I selected. Even though I have an existing reservation for those dates. So I drove to the station today to see if they could change the seats for me. Nope. While the employees are lovely and want to be helpful they could not assist me because the app was not working. They did take my information and I hope someone gets back to me. For the amount of money Brightline charges there should not be these repeated technological challenges with booking.

by No Fun & No Fuxnction

I was excited for the new app but that all has gone away when commuter passes disappeared, I had to buy a new one. Then all of a sudden the pass that disappeared, reappeared and I was charged for a duplicate pass in one month. I am still trying to resolve this but there is no customer service to talk to. The app use to track how many rides you have taken and that gave a sense of pride and loyalty, this function is now gone. The old app had a bank for any credits that were given. I had $15 in credits that are now gone and non recoverable. Be careful with looking at the direction of the arrows for how the train is going because a backwards facing seat might actually be a front facing seat. So far this app cost me $217 for a duplicate commuter pass + $17 ticket that was accidentally charged when my pass had a “hiccup with the app” and $15 in lost credit that was in my “bank”. So in total I am down an extra $249 in excess fees this month in malfunctions of the app. I love the Brightline but this app needs serious help and is a failure so far.

by ACRMEC

Updated Brightline App has many bugs presently-

Using correct email address & receiving email confirmations-

However, after booking a trip, am unable to make any changes to trip with app or on computer- Can see my trips after booking them though am unable to edit seats or update trip times- Also unable to access my trip credits/refunds in my Brightline Wallet-

Only way I was able to address this was with Customer Service at WPB station in person- Website/App before update was clunky though functional-

However most of this functionality has been lost with updated App-

Showed Customer Service at WPB Station the issues on my App & they acknowledged are real & not user-error-

Lastly please note your App & Website no longer provide the ability to change password under My Account/Profile settings- Oddly option has disappeared as well-