AT&T Remote Support app not working? crashes or has problems?

AT&T Remote Support Status

Last Updated on 2024-05-22 by AT&T Services, Inc.

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Heather

2023-03-01

App not working won't open past start screen

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Common AT&T Remote Support Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot AT&T Remote Support app on iOS and Android devices. Solve all AT&T Remote Support app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

AT&T Remote Support iPhone Issues and Solutions

AT&T Remote Support iOS app crashes, not working, errors
AT&T Remote Support iOS app network issues
AT&T Remote Support on iOS has black/white screen

AT&T Remote Support Android App Issues and Solutions

AT&T Remote Support has errors/crashing/not working
AT&T Remote Support server network connectivity issues
AT&T Remote Support has black screen

AT&T Remote Support iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever AT&T Remote Support app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix AT&T Remote Support app crashes or not working on Iphone (iOS):

Close and restart the AT&T Remote Support app on iPhone
Update AT&T Remote Support app to the Latest Version for iOS
Uninstall and reinstall AT&T Remote Support iPhone app
Update your iPhone to the latest iOS version

Fix AT&T Remote Support on iPhone unable to connect to server/internet connection issues::

To resolve AT&T Remote Support network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix AT&T Remote Support black/white screen (blank screen) on iPhone:

Follow the AT&T Remote Support iOS app troubleshooting guide Here →

AT&T Remote Support Android App Issues and Solutions

Fix AT&T Remote Support not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent AT&T Remote Support app issues:

Force Stop the AT&T Remote Support App
1. On android, goto "Settings" » click AT&T Remote Support app. » click "Force Stop".

Update AT&T Remote Support to the latest version on PlayStore

Clear AT&T Remote Support App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "AT&T Remote Support app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch AT&T Remote Support.

Fix AT&T Remote Support unable to contact server/ AT&T Remote Support internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click AT&T Remote Support » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got AT&T Remote Support » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch AT&T Remote Support on android.

Solve AT&T Remote Support black/white screens issue on Android:

Follow the AT&T Remote Support android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at AT&T Services, Inc., developers of AT&T Remote Support.

About this app

AT&T Remote Support is a remote support app that enables you to securely share your screen with customer support agents in real-time. To launch a remote session, simply download ATTRemoteSupport and enter the 4-digit pin provided by the support rep. You can pause or end remote sessions at any time.