Autonomy Reviews

this app started off fine, with many touch points and good commutation. Once I paid and had a car, suddenly every issue (including things that were wrong with the car from pickup) became “call Tesla and ask for help”, which of course is a joke. Every time you call you will be told a support person “will call you right back” just to get you off the line, then you’ll receive a text saying they can’t help but “sorry for the inconvenience”. Terrible experience as someone payment $800/month for a broken car and a shrug. Be prepared to do a cc chargeback.

The concept is ok but after a while it will get expensive you will pay more then the subscription price that is advertised. When I got the car breaks were bad. Took forever to deliver. My seats were messed up when the car came. Also customer service is terrible . Not reliable Extremely rude and not professional at all. They pick and choose when you can use their service even when you pay your note every month. If the customer service agent feels like you shouldn’t have to car they can and will take it or force you to turn it in whether you pay the bill or not .

I’ve been using this app for almost two years now, and I love the concept and the product.

However, Autonomy is just awful. It kicks you out all the time and treats you like a new user. Now, it shows me “permission denied” when I try to login in. Almost every month I’m getting messages that there’s an issue with a payment on their end, and Autonomy keeps showing errors. It’s been going on for the whole time I’ve used it.
I work in tech, and I design products with tech teams. This looks to me very bad as far as UX goes and just the fact that every month there’s an issue makes me very disappointed as a customer.

I’ve had my Tesla for two years now. The car was brand new when I picked it up and it was so easy. The hardest part was the $5900 startup fee which included first months payment, taxes and a “down payment” on a car you don’t actually own. My payment was as advertised, under $500 per month plus CA state sales tax.

The car has been great, they take credit cards for payment so you get your points, and everything appears above board. There are just a few minor issues.

The car is registered to a fleet company. Some
Insurance companies supposedly will not insure you unless your name is on the title so you won’t be able to get insurance from those companies. The other issue is that their systems are a bit missed up. I frequently get CC declined errors each month but then go check and it says my card was charged. Autonomy has issues logging in most times and they also want you to always provide location data which is not cool. I don’t want anyone tracking my phone. They can already track me from the Tesla car itself so there is zero reason for them to also track my phone when I’m not driving the Tesla!

Overall, everyone I have talked to at the office is very nice and responsive. I am happy with the service and will continue keeping the car for a while because it’s just an amazing car.

This company is next level!! I had an amazing experience and I would highly recommend these guys! Every step of the process was smooth and the communication was on point. The car I got was in perfect condition and everyone I dealt with was extremely professional and super friendly! Frank and Todd were my final two associates that helped me with the process and they did an awesome job. All in all I had a fantastic experience and I will be telling all my friends about these guys! Thank you so much this app!

Autonomy is so easy to use!!! I signed up in 15 minutes. I picked out the color of my car, uploaded all pertinent information without any difficulty. The information is always easy to find, easy to update. If you ever have questions call the contact number and help is readily available. If you want to get a Tesla the easy way, use Autonomy!!!

The this app team has been very responsive from the time I started communicating with them; my car arrived within a week of finalizing my application and when I decided to have it delivered instead of doing the pick up in Santa Monica, it came to my door within 10 days! No reason to choose anyone else, this app is now the gold standard for getting into a Tesla.

Frank and Chad from this app did an outstanding job explaining the entire this app process plus the car itself. This is my first EV so you can imagine that I had a lot of questions. From the moment I met with Frank, I was immediately relieved to know that Frank was going to be there for me and allow me the time to ask questions, get answers, and go for a test drive. I am so excited to start driving my new EV and it is all thanks to this app and Frank as well as Chad!

In the beginning, I was skeptical. Too easy to be true, but it is real; this app is a great deal, and people who work with them are very professional. I highly recommend this app if you want to lease a Tesla. So many advantages to lease with this app. The fees and the connection to my bank through this app’s app it was a little scary, but It is part of the process. I have no issue after that and financially is a well-known practice.

Blown away by the entire experience with this app. Was able to apply and request my Tesla Model 3 via Autonomy . Every time I’ve called or had a question, the team are very easy to reach and always answer promptly. I had a brand new Tesla delivered to me in San Francisco, and the team spent time with me on the phone to explain how to drive it and use all the features. 1 month in and loving it! Highly recommend. Big thank you especially to Michael.

I’m very impressed with this app. The service has been amazing. Everyone was so good at communicating and making this transaction easy. My delivery was earlier than expected with complete care and professionalism.

Autonomy needs some work. I kept getting “null customer data” when trying to get to the next stage at various points during the application and vehicle selection. This was resolved over the phone and seemingly done outside the application.

I highly recommend this service!

I had a great experience with this app. They kept in touch with me weekly to keep me updated on the status of my Tesla. They also had their software team immediately help with any hiccups I encountered in Autonomy . Lastly, Frank was awesome to work with when I picked up my car. The whole pickup experience took about 15 minutes and he helped me get the car setup to my liking before driving off. Overall, highly recommend Autonomy and subscription service for getting your next Tesla.

Very happy with this app this is such a great option and worked so well for me not wanting to finance a car at this time! Quick easy approval and was in my Tesla quick and easy without all the paperwork! Denny and Todd were great keeping me posted on my car arriving I was very happy with the customer service. Every time I called in with questions all the agents were great! Pick up day was easier than I imagined. I felt very comfortable driving off with my Tesla after Frank helped me get set up in car. Frank helped me learn everything I needed to know about car. The whole process is great and I’m so happy with my Tesla! Hoping to have option to purchase car or add more option for miles as I’m really happy with car and plan to stay in it for a long time! Meanwhile the subscription is such a great way! Thanks again this app! I’m a very happy customer.

I have been a subscriber for a couple of months now. Despite the crazy demand, the customer service team made me feel ‘wanted’ as a customer. That is a huge deal, as it’s becoming increasingly stressful for companies with limited supply to keep customer happy. Autonomy is very good too - as a one stop shop for most things, and the whole process is fairly transparent. I don’t like unwanted surprises when buying things, and so this whole experience has been a pleasant surprise for me so far. Strongly recommend this app!

This review is for Luis and Todd at this app who did absolutely exceptional work to help me get my new car. I am so impressed and appreciative of everything. I absolutely love that I was able to rent a car for business this easily.
I love this app almost as much as I love Elon and coffee.
The process had a few hiccups because I changed from picking up to having it delivered…. But Todd and Luis were beyond wonderful and made it all perfect.
This experience was as close to perfect as it could have been considering my change.
Be patient with this wonderful company in getting new cars in, it’s worth the wait!

I usually never put reviews online but for this one I needed to share. The service is outstanding, especially considering it’s still a recent startup l. I got my Tesla within a few weeks and it’s brand new (I am the first driver). Considering that buying a Tesla now can take up to 6months-1 year I felt very lucky. Very responsive client service, every single question is taken care of. The delivery was supervised by Luis and it went really great, so smooth and he will help you at any time or hour. Really really impressed. They just got themself a loyal customer for months/year to come. Thank you this app, and so great to how flexible the whole service is. That’s the future of car.

I want to congratulate this app on their outstanding service. In particular surprising considering what these people do! Think, car salesman.,…. As a rule I am a skeptic of buying anything on line. The people at this app; Chad, Todd, eliminated every single doubt, concern. Why? Because they were available for me, answered every question thru out initial processing. Thank goodness for MAGS warm reception. A big shout out to Frank who assisted me at pick up of my brand new Tesla. He is a sweetheart a true gentleman and provided the patience I needed. Thank you this app for creating outstanding service. I am certain you will have no less then outstanding success with your current team.

Your customer for life

Josiane Breton

Just got my Tesla today. Took a few weeks, but that’s because the shipments from Tesla have been taking a while. Was so impressed with entire experience. Michael was very helpful once my car came in and Frank was exceptional today—got there extra early for me, walked me through everything and made it comfortable and east. I was in and out in 30 minutes (and that included a quick drive with Frank to make sure I was comfortable with the Tesla). I’m used to spending a half day at the dealership—this was unlike anything I experienced before (even faster than a rental car company). Love the business model from consumer’s perspective and excited to see where this app goes from here.

I got lucky. My car broke down for good at the worst time possible. After searching for weeks and finding nothing but overpriced new and used cars, I stumbled upon this app while searching the inter-web. ‘This deal is too good to be true’, I thought. One should also note, I despise online shopping. But okay, I was in a pickle, I’ll try. I submitted my selfie and put down the $100 deposit. I swear not more than a week later there was a Tesla dropped off in my driveway, (at the time it was a 6 month wait for a Tesla from Tesla) not only that, Denny, whom I had the pleasure of working with, was extremely helpful, responsive and thorough. I am still in disbelief of how easy this was. I love the car, the service, Autonomy . Thank you this app!🙏🏻

I cant recommend this company enough! Peter and Frank went above and beyond non stop to get us the car of our dreams! Even with hiccups on our end they always found answers for us to get us a new Tesla within a week. How is that real life? I’m so grateful to have found this company. Thank you this app and especially Frank and Peter