Contact Keplr Wallet Support
Company Name: chainapsis
About: Introducing the first, and leading, IBC-enabled wallet for the Cosmos ecosystem:
Keplr Wallet, Your Gateway to the Interchain.
Explore the world of
interoperable blockchain applications in the Cosmos ecosystem and beyond, with
multichain support and activity from over 100k global users.
Keplr Wallet Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: keplr@chainapsis.com
Website: 🌍 Visit Keplr Wallet Website
Privacy Policy: https://wallet.keplr.app/privacy-policy.html
Developer: Keplr
Privacy & Terms:
4 Most reported problems 😔💔
How to check THID or hash number ? I transfer “atom “ from Keplr on 13 Feb 2024 but not yet received at destination wallet but Keplr already confirmed withdraw successful
Had all my atom stolen!
by Steadygettingblown
I just had all my atom stolen and sent to this address cosmos1hd34whyde5fzq5ff9ag8lwrc84pfcfxggultr6 A chrome popup that looked exactly like my Keplr wallet login popped up when I tried to connect to osmosis. It wouldn’t connect and asked for my seed phrase and I stupidly entered it. You would think Keplr would have a security feature that let you know when an unfamiliar device or ip accesses your account but nope! Even my LOBSTR wallet for stellar xlm does that! Crypto is supposed to be the future but unless you’re a million dollar project or business there’s no way to get stolen funds back. I will never be purchasing atom or anything having to do with cosmos ever again. P.s hey Keplr! Why don’t you do the very least for security and get your programmers to let the wallet notify your users when a strange device or ip connects to our wallets and takes our hard earned funds! Other wallets do that so what’s your excuse for not implementing this security feature?
Buggy constantly crashes
by Cgfdsbjogv
The app consistently crashes almost every time I open it. Now my money is stuck in your poorly designed app with no way to get it out. Every time I log in the app immediately crashes. Complete and utter trash
I like it but…
by @tdliii
… you need somebody like me to guide you through the process of creating a Wallet. I am a relative crypto novice and there are too many things that are too hard to figure out. I’m using the Wallet, but I am still struggling with it.
Have a Problem with Keplr Wallet? Report Issue
Why should I report an Issue with Keplr Wallet?
- Pulling issues faced by users like you is a good way to draw attention of Keplr Wallet to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Keplr Wallet customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Keplr Wallet.
