Avianca Reviews

Avianca Reviews

Published by on 2021-06-03

MyAvianca app allows you to organize and modify your flights, everything from
your mobile! PLAN YOUR FLIGHT • Find and book the destination that you
prefer quickly and easily. • Access promotions and receive flights based on
your location. • Explore travel packages with Avianca Tours...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Avianca Reviews

  • By

    App is slow and a POC

    You would think that Avianca could put an app together that would let you buy a ticket. Unfortunately it glitches out right in the middle of booking your ticket or simply waits until you put all your info in, including cc info then it doesn’t accept your card and locks you out from trying to put in a new card etc I have spent hours on this “worthless” app trying to book 2 tickets and always wind up having to go through a third party booking service to buy my tickets. Avianca- if I were on your board of directors, I would immediately fire your web development people and get someone who knows how to put together an app that works. I would imagine you have lost millions of dollars of revenue because of the frustration of dealing with your web site. Feel free to check out Delta, United etc if you want to see what a real app looks like that allows you to buy a ticket. Hope my disappointment was apparent!!

  • By

    Too many changes

    Just got home from a trip to South America. Booked air with Avianca airline because of the times of the flights. Before we leave they changed flight times 3 times. The last change was 1 1/2 hrs earlier. I called to complain but was told no other available time. Then got to gate and they didn’t even have us recorded! Wanted us to switch and have a 6 hour layover before we leave. On the return home when we arrived at our stop over we went to get lunch. We had from 1130am til 210 pm. Just happened to look at screen and it was changed to 1235. Never got notifications or this change. We could have missed our flight instead we missed our lunch. Very unprofessional and very rude. I will not be dealing with this sort of airline again when there are lots of others to go to beware of this practice they do to you.

  • By

    It has improved! Congratulations!!

    After reading all the reviews I was skeptical about getting the app, but I tried it anyway and I am satisfied with it. I visited four cities in Colombia and used the app with all my checking-ins. The only problem was adding the tickets to my wallet. Still getting the tickets at the airport was fast. Also their services have improved greatly. I do recommend Avianca. Good fares.

  • By

    I love you Avianca!

    Excelente customer service. My experience with Avianca is always great! I can read many bad reviews complaint about the app it doesn’t matter. For me I cannot find a better airline to fly to Colombia! And the app works. No problem at all.

  • By

    Shouldn’t lock users between two options that don’t work

    The app’s navigation is clumsy and unintuitive at best. And now, it has essentially locked me on the home screen with a box that gives me the option to Update or Check In. It’s the latest version, so Update doesn’t do anything. Check-In breaks because it isn’t within 24 hours of departure time. At this point, the app is useless.

  • By

    Worst company ever.

    Worst experience ever. Never again. I book a flight with this company for a 7 hour flight with 1 connection and the day before my flight they change my itinerary to 2 connections and 16 hour flight. I cancel the reservation and it’s been more than a month and still no refund yet. La peor experiencia de todos. Nunca más. Reservé un vuelo con esta compañía para un vuelo de 7 horas con 1 conexión y el día anterior a mi vuelo cambian mi itinerario a 2 conexiones y 16 horas de vuelo. Cancelo la reserva y ha pasado más de un mes y todavía no hay reembolso.

  • By

    Love this airline

    Always choose Avianca to travel back home, best customer service compare to others, great prices as well with Expedia. Thanks avianca will see you in couple of days <3

  • By

    Terrible app

    This app is VERY frustrating to navigate. I fly to Colombia on a regular basis with Avianca and getting a ticket is never a pleasant experience with this app. I usually have to restart the buying process at least 2 or 3 times (this doesn’t happen to me with any other ticket app). Needs major improvements.

  • By

    The app is totally disfunctional

    I loose a fly just because of this app. It’s slow, crash multiple times trying to by a fly. Seriously, I don’t know avianca service (on-fly) but if it’s like this app I’m glad I didn’t even get to buy the ticket. They really need to work hard to compete in america.

  • By

    Almost crashed

    So I was flying to Ecuador and all of the sudden we were landing and the pilot decided to lift up at full force feeling 5-7 g’s of force and then he dropped so fast that there was no gravity for a solid second terrible company that almost killed me and my family never flying in this company again

  • By


    Really easy to use app, yet it could use some minor improvements. But overall a solid app.

  • By

    App does not work

    The app is just not Working anymore. It crashes after the 100 year logo.

  • By


    Doesn’t even let me find a flight to begin with. It’d be great if I could even search for a flight because that’s what this is for but the buttons are grayed out and doesn’t let me find dates at all. Fix it and I’ll review again.

  • By

    Bad app

    The 100 years milestone bring us that bad application. I cannot even sign in, an all my information are correct. Too many issues. Please let’s back to the simple and good app when the airline was 99 years old.

  • By

    5 Hours Waitt

    I went to Guatemala book the ticket as a direct flight one week before the date i just got informed that my flight was changed to stop in El Salvador when i got to el Salvador i had to wait 5 hours to get to Guatemala because a delayed flight 😒

A better way to Contact apps

You can now contact Avianca customer service directly
via Email using our new site -

Contact Avianca directly

Is Avianca Safe?

Yes. Avianca is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 52 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.7/5 . Justuseapp Safety Score for Avianca Is 20.6/100.

Is Avianca Legit?

Yes. Avianca is legit, but not 100% legit to us. This conclusion was arrived at by running over 52 Avianca User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Avianca Is 20.6/100.

Is Avianca not working?

Avianca works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Avianca? Report Issue

Leave a comment:

Why should I report an Issue with Avianca?

  1. Pulling issues faced by users like you is a good way to draw attention of Avianca to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Avianca customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Avianca.

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