RTA GoMobile 2.0 Reviews

by Nolagiraffe

App signs itself off erasing all your info and not reliable. Then they lock you out of your account and you can only gain access when you call during business hours for them to reset your password. Totally not convenient when you don’t have access to the pass you already paid for. One of the very worst public transportation apps I have used. And when you do talk to anyone they are ALL RUDE AND MEAN as if you shouldn’t have bothered them.

by Pigpeyn

It won’t let me sign in because it says I don’t have an account but I can’t create an account because it says I already have one. The old app doesn’t work now. Back to cash.

Edit: now it crashes at launch every time so it’s literally impossible to use

Edit 2: Finally stopped crashing but single tickets immediately expire upon use. Hit the board button and they’re gone. Can’t even scan them, you have to show the driver you’re hitting the button. 24-hour passes expired in minutes. As of January 2019 it’s still a problem on iPhone 6s.

by Bunnyearzmsh

Today I purchased a 1-day jazzy pass. I waited approximately one minute before trying to activate it as the trolley had not quite yet arrived at my stop. As I stepped up to board, I tried to activate it. As soon as I did that, RTAGo told me that my ticket was expired. Luckily the driver was kind enough to let me on.

Two hours later, I decided to purchase a new ticket for my return journey, which I shouldn’t have had to do since I had already bought the 1-day jazzy pass which is supposed to be valid all day. The exact same thing happened. RTAGo charged my card, the ticket appeared under “use tickets” but as soon as I clicked on it to activate, it said that my ticket was expired.

I would love to be refunded for BOTH of my purchases.

by Erikaskg

There have been so many complaints about buying passes I don’t even try. I just use cash. But I have been waiting years for the tracking feature. I would use the bus so much more if I knew when it was coming. I used it the first week it came out with success after I figured out how to use the very un-intuitive app. And suddenly the tracking is gone!!! I’ve updated RTAGo and reloaded but I no longer see any busses or streetcars on the map. Useless 😢 I want nothing more then for RTAGo to work.

by DarthMcChicken

Do not download RTAGo. They keep deleting my comments because they want dumb tourist to give them money.

This company has shut down. This morning I woke up and I have gone through every single bus car and street car route they have. No one is driving. There is no way your ticket can be used. There are no bus is on the lines. This company is closed. RTAGo is only still in operation to get those last few dollars from tourists. They have gone bankrupt and they have been shut down. This is a dead app do not download it this is a scam. They keep deleting my comments and they paid off Apple. But this is dead, it’s a scam, do not download

by ThatzSoRavey

RTAGo would be so amazing if it actually functioned properly. I buy the month long jazzy-passes since I ride the streetcar to & from work and to the various places I frequent in the city. The mornings are TYPICALLY not an issue, but any time after 10am my pass will disappear or not load meaning I now have to either walk home or take a lyft since I don’t keep exact change for the fare on me at all times. I’ve lost weeks worth of rides keeping tickets through RTAGo. I hoped the updates would fix it and even submitted a complaint via email but never received a response. Definitely not getting duped by this again.
Also, the schedules for the St. Charles streetcar line are never close to accurate.

by Reedieuk

I use the canal street streetcars everyday going to and from work.

I tried to use the old app but it doesn’t allow you to by single fair tickets. The jazzy passes are more expensive than just buying a regular ticket if you use the streetcar twice per day, 5 days per week (I.e a normal commuter schedule).

I had hoped this new version would be better and offer other ticket forms however it is impossible to tell as it crashes every time I open the ticket purchase section of RTAGo .

by Nola Dude 504

Just trying to buy tickets and see times and RTAGo can barely manage that. The load times are long, doesn’t matter if you’re on wifi or using 5G. The login/register function is awful to use due to long wait times and having to re-enter your login info every. s i n g l e. Time. WHY IS THE FONT COLOR WHEN YOU TYPE WHITE?!? Anytime you have to type anything in, the font color is white, which makes it barley legible in good conditions and impossible to read what you’re typing if you’re outside in the sun.

Please do better RTA Nola.

Quicker load times, black font color, and keep users logged into their account. That’s it.

by Outletttttt

If you’re trying to get anywhere late at night, don’t bother. RTAGo shows streetcars that aren’t there and doesn’t show ones that are. Waited through multiple “due” rides too many times. You’re better off taking the cab than waiting on the corner for 30+ minutes waiting to get robbed. Absolutely never click board til you’re ON the bus or streetcar or you’ll waste money. And NEVER plan your night around the schedule it gives. You’ll end up leaving events you paid a lot of money for to catch a bus or streetcar that never shows up leaving you to pay more to get home or risk the walk home. RTAGo is negligent.

by Go Old Fashion Style

The new version doesn’t have much of a difference to the old one . The bus locations are still off and the times are way different from when the bus actually shows up . I don’t what’s going on with RTA but they aren’t doing much of a good job with RTAGo every time they do a update it gets much slower and sometimes doesn’t even load . Then let’s not add the bus times are way off from the time the bus actually arrives RTAGo says the bus is due but the buses always sit at a stop after the time RTAGo says it will arrive.

by 7_Michelle_7

I just bought a month pass on my account and not I can’t even log into my account to ride the bus. Can’t even reset the password because it keeps saying error.I still have two weeks left on that month pass now I can’t even access it. RTAGo was working fine just two weeks ago. Now it’s taking forever to load up my ticket and it keeps logging me out. This leaves me standing in front of the bus just staring at my phone waiting, looking like I’m trying to hitch a free ride. It’s embarissing. There should be a remember password option. Now I have to go back to paying cash which is something I was trying to avoid😒

by 🅱️IG Daddy Ricó

Very horrible app ran by a scum company. Has randomly logged me out multiple times not allowing me to log back in for a year now. Now, I’m logged out permanently it seems after buying a monthly Jazzy Pass bus ticket. It’s not my account or phone either. I tried making a new account and got an error saying “the data can’t be read” or something and it’s been like this for 4 months now. Very garbage service and company and I do not recommend paying money for a ticket here. I’ll be contacting someone to get a refund on the tickets purchased from my account.

by Tyrin1232

My phone hasn’t been on for awhile but using WiFi, on the old version of RTAGo , I could buy a ticket, leave WiFi, and still access my ticket. Why take that away? Also, now we have to press “board” to start the ticket. Why? My off phone can’t reload a ticket. The old app would just show your whole month pass. What was wrong with that? Can you at least make RTAGo work even if the phone’s not on again? Also, can you give a option to remember password? Why would you make it to where I have to keep entering info. Huge waste of time. Put a “remember password” option. It’s just a bus app.

by Selena La´Chelle

I downloaded RTAGo and it worked well the first day. Day 1 I purchased a single ride. Day 2 I purchased a Jazzy Day pass that used twice, but by the evening RTAGo repeatedly crashed each time I tapped to view current tickets. I force-closed RTAGo , restarted my phone, deleted and reinstalled RTAGo , and the same problem persisted, making RTAGo (and purchased ticket) unusable.

by Zerox915

RTAGo is a mildly convenient way to purchase a ticket, view routes, and receive line alerts. But the arrival times are wildly misleading. Several times have missed a street car simply because the timer isn’t accurate to where the car is. Or says a car is approaching just to see now car arrive. If RTA could actually track their cars better this would be a better app. LSU can track their transportation to the T. Why can’t a city figure it out?

by Scnich

I bought two three day tickets on my phone but could only access one. I sent an email asking fir help. Still waiting for a reply. RTAGo logs you off at irregular times intervals, so when you see a streetcar coming don’t wait to pull up your app. It may require you to sign back in even if you just did it recently.

Use for yourself only. If you are traveling with someone else, have them set you their own account. Or- use cash. It works when RTAGo fails you.

by Grkyaya

The “Trip planner” didn’t work at all.
TICKETS; several times during my trip I couldn’t access my tickets (jazzy pass) due to no internet in the area. Driver said I could ride anyway.
RTAGo was not updated with alternate routes/buses/streetcars due to maintenance or construction.
This is not something a visitor to Nola likes to experience. Frankly, it was frustrating. I missed a tour that was prepaid because of these issues.
RTAGo “Move it” was much more helpful for getting around with routes when walking, busing, and offers Lyft and Uber options as well. You still have to buy your tickets from RTA though.

by Nolacommuter

Great app and helps me commute from WB to Chalmette. Efficient and accurate on time with occasional times where the ferry left earlier or not on schedule but that might not be the apps fault.

My only complaint is I have had a few instances where I’ve been logged out and it was the biggest hassle to log back in again. Poor forgot password or login system.

Other than that, I’m fairly happy with it.

by 00tracy

Came to Nola for a week and found RTAGo to be very helpful and useful in trying to get around without a car. Liked that you could buy and track tickets from RTAGo as well as being able to track the bus/streetcar process. Also liked the option of planning route and timing.

by Arts108

I downloaded RTAGo a couple weeks ago and used it for the last 4 days. It’s been working well for me, only logged me off once. Purchasing a ticket using my card on file was quick and easy. Using it to board was just as easy. With most of the on board scanners being out of service, the drivers just verified tickets themselves. We ended up using the integrated pass for a couple days, which was well worth it. You get 24 hours to use in ferry/bus/trolley rides starting from the moment you first board. Keep in mind some of the routes may have delays due to common unforeseen traffic/city problems but the route tracker seemed to be pretty accurate. Trip planner and timetables are helpful and seem to be accurate and up to date. I would use RTAGo again.

by Nkpk78

Downloaded RTAGo , bought a ticket, card worked fine. Ticket never showed up in my Purchases or Wallet or whatever. I even showed the bus driver my credit card statement on my Chase app showing I had bought the ticket 3 minutes ago. No dice. So I tried it again. Same thing. Purchase went thru, so no ticket appeared. No ticky, no laundry. Called tech support but it was Saturday so they were off. You owe me $2.50 and two hours of my life back. And another 5 minutes to write this dumb review. SMH

by Bfrombk

St Charles streetcar tracking is so off. Most cars don’t even seem to show up on the tracker, the times are very inaccurate (and have been since RTAGo was released), and the toggle between inbound and outbound reads “Carondelet and Canal” on both sides. What’s the point. I have somewhat better luck with the Canal streetcars and bus lines, but as a local who doesn’t drive, RTAGo has been a big let-down.

by Nhyork

I love using RTAGo for single fare tickets, but I just bundled three together and could only activate one of the three at a time. This caused a problem when my parents and I tried to board and only one ticket was active. Please fix this in your next update, or educate your drivers on how to trouble shoot this issue—if there is already a workaround.

by MisiDS

I’m not certain if its just my phone or any other phone but I have a fully loaded app and whenever I click on the supposed to be glowing gold flash, it’s not working. l have to constantly need to tell driver that I still have the days/hours but App doesn’t let me board. They need to manually consider it.

by New Orleans Saint

When you’re a Local in New Orleans Like myself, The RTA GoMobile 2.0 App is a good option for millennials and for people who don’t want to have pocket change on them. And the Real Time tracking of Buses, Streetcars, and Ferries in NOLA is precise as I thought but Only time will tell. I would recommend RTAGo for Locals, but tourists will have to create an account.