CovidSafeBE app not working? crashes or has problems?

CovidSafeBE Status

Published by FGOV eHealth

The official CovidSafeBE app makes it very easy for you to download your
personal Covid certificate. This certificate enables you to travel within the
European Union safely and with peace of mind.

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Common dislikes about CovidSafeBE app

- New version only allows access to certificates by logging in with itsme, which is only available on the Belgian AppStore

- If you have a different country's AppStore, you must switch to Belgium and lose all your content

- App is not accessible for those who don't have their Apple ID registered in the EU, making it impossible to use for a large portion of the population

- No plans to address this discrepancy

Have a Problem with CovidSafeBE? Report Issue

Common CovidSafeBE Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CovidSafeBE app on iOS and Android devices. Solve all CovidSafeBE app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CovidSafeBE iPhone Issues and Solutions

CovidSafeBE iOS app crashes, not working, errors
CovidSafeBE iOS app network issues
CovidSafeBE on iOS has black/white screen

CovidSafeBE Android App Issues and Solutions

CovidSafeBE has errors/crashing/not working
CovidSafeBE server network connectivity issues
CovidSafeBE has black screen

CovidSafeBE iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CovidSafeBE app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CovidSafeBE app crashes or not working on Iphone (iOS):

Close and restart the CovidSafeBE app on iPhone
Update CovidSafeBE app to the Latest Version for iOS
Uninstall and reinstall CovidSafeBE iPhone app
Update your iPhone to the latest iOS version

Fix CovidSafeBE on iPhone unable to connect to server/internet connection issues::

To resolve CovidSafeBE network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CovidSafeBE black/white screen (blank screen) on iPhone:

Follow the CovidSafeBE iOS app troubleshooting guide Here →

CovidSafeBE Android App Issues and Solutions

Fix CovidSafeBE not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CovidSafeBE app issues:

Force Stop the CovidSafeBE App
1. On android, goto "Settings" » click CovidSafeBE app. » click "Force Stop".

Update CovidSafeBE to the latest version on PlayStore

Clear CovidSafeBE App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CovidSafeBE app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CovidSafeBE.

Fix CovidSafeBE unable to contact server/ CovidSafeBE internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CovidSafeBE » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CovidSafeBE » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CovidSafeBE on android.

Solve CovidSafeBE black/white screens issue on Android:

Follow the CovidSafeBE android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at FGOV eHealth, developers of CovidSafeBE.

100% Contact Match

Developer: eHealth Platform - Plate-forme eHealth

E-Mail: [email protected]

Website: Visit CovidSafeBE Website

81.82% Contact Match

Developer: eHealth Platform - Plate-forme eHealth

E-Mail: [email protected]

Website: Visit eHealth Platform - Plate-forme eHealth Website

About this app

The official this app app makes it very easy for you to download your personal Covid certificate. This certificate enables you to travel within the European Union safely and with peace of mind. Answer 3 questions to find out which Covid certificates are available to you. Then you can use a digital ID to sign in and download and save your certificates.