CovidSafeBE app not working? crashes or has problems?

CovidSafeBE Status

Last Updated on 2022-08-19 by FGOV eHealth

I have a problem with CovidSafeBE

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User reports:
No current problems

Summary of CovidSafeBE Problems 🔥

- New version only allows access to certificates by logging in with itsme, which is only available on the Belgian AppStore

- If you have a different country's AppStore, you must switch to Belgium and lose all your content

- App is not accessible for those who don't have their Apple ID registered in the EU, making it impossible to use for a large portion of the population

- No plans to address this discrepancy

Have a Problem with CovidSafeBE? Report Issue

Common CovidSafeBE Problems & Solutions. Troubleshooting Guide

Table of Contents:

CovidSafeBE iPhone Issues and Solutions

CovidSafeBE iOS app crashes, not working, errors
CovidSafeBE iOS app network issues
CovidSafeBE on iOS has black/white screen

CovidSafeBE Android App Issues and Solutions

CovidSafeBE has errors/crashing/not working
CovidSafeBE server network connectivity issues
CovidSafeBE has black screen

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CovidSafeBE iPhone Issues and Solutions

How to fix CovidSafeBE app crashes or not working on Iphone (iOS):

Close and restart the CovidSafeBE app on iPhone
Update CovidSafeBE app to the Latest Version for iOS
Uninstall and reinstall CovidSafeBE iPhone app
Update your iPhone to the latest iOS version

Fix CovidSafeBE on iPhone unable to connect to server/internet connection issues::

To resolve CovidSafeBE network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

CovidSafeBE Android App Issues and Solutions

Fix CovidSafeBE not working on Android, crashes, errors or is unresponsive:

Force Stop the CovidSafeBE App
1. On android, goto Settings » CovidSafeBE » click [Force Stop]

Update CovidSafeBE to the latest version on PlayStore

Clear CovidSafeBE App Cache and Data:
1. On android, goto Settings » Apps » CovidSafeBE » Storage » click [Clear Data] option. This clears both data and cache.
2. restart CovidSafeBE.

Fix CovidSafeBE unable to contact server/ CovidSafeBE internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click CovidSafeBE » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto CovidSafeBE » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch CovidSafeBE