PBS Data Collection app not working? crashes or has problems?

PBS Data Collection Status

Published by Positive Behavior Supports Corp.

Purpose of Data Collection application is to allow behavior analysts, RBTs, and
assistants working with PBS to collect data on client behavior. This helps with
further analysis of trends of behavior change.

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Common PBS Data Collection Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot PBS Data Collection app on iOS and Android devices. Solve all PBS Data Collection app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

PBS Data Collection iPhone Issues and Solutions

PBS Data Collection iOS app crashes, not working, errors
PBS Data Collection iOS app network issues
PBS Data Collection on iOS has black/white screen

PBS Data Collection Android App Issues and Solutions

PBS Data Collection has errors/crashing/not working
PBS Data Collection server network connectivity issues
PBS Data Collection has black screen

PBS Data Collection iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever PBS Data Collection app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix PBS Data Collection app crashes or not working on Iphone (iOS):

Close and restart the PBS Data Collection app on iPhone
Update PBS Data Collection app to the Latest Version for iOS
Uninstall and reinstall PBS Data Collection iPhone app
Update your iPhone to the latest iOS version

Fix PBS Data Collection on iPhone unable to connect to server/internet connection issues::

To resolve PBS Data Collection network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix PBS Data Collection black/white screen (blank screen) on iPhone:

Follow the PBS Data Collection iOS app troubleshooting guide Here →

PBS Data Collection Android App Issues and Solutions

Fix PBS Data Collection not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent PBS Data Collection app issues:

Force Stop the PBS Data Collection App
1. On android, goto "Settings" » click PBS Data Collection app. » click "Force Stop".

Update PBS Data Collection to the latest version on PlayStore

Clear PBS Data Collection App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "PBS Data Collection app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch PBS Data Collection.

Fix PBS Data Collection unable to contact server/ PBS Data Collection internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click PBS Data Collection » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got PBS Data Collection » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch PBS Data Collection on android.

Solve PBS Data Collection black/white screens issue on Android:

Follow the PBS Data Collection android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Positive Behavior Supports Corp., developers of PBS Data Collection.

0% Contact Match

Developer: GIS Cloud

E-Mail: [email protected]

Website: Visit PBS Data Collection Website

About this app

Purpose of Data Collection application is to allow behavior analysts, RBTs, and assistants working with PBS to collect data on client behavior. This application does not collect sensitive information about the user, nor the client. This helps with further analysis of trends of behavior change. It collects data on information about behaviors such as: occurrences of biting, hitting, etc.