Are you having issues? Select the issue you are having below and provide feedback to On/Go.
- Shelf life of the test kit is limited to around 3 months
- App format may be too large for some phone displays
- Instructions could be clearer for first-time users
Complete guide to troubleshoot On/Go app on iOS and Android devices. Solve all On/Go app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Intrivo, developers of On/Go.
Never disregard or delay seeking professional medical advice or treatment based on the On/Go app. Disclaimer: The On/Go app is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Just install OnGo , create an account, and follow the instructions as you take your On/Go test. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Instead of reading through a sheet of instructions bigger than a world map, we give you simple, clear, visual instructions at the touch of your fingertips. OnGo walks you through all the steps, from prep, to sample collection, to reading the results. The best part is you can store, view, and share your test results (only with those you want to share with). OnGo can be used with the On/Go and CareStart OTC Self-Tests. The On/Go app is here to give you peace of mind through the testing process. For any questions or concerns with regards to our app or tests, please don’t hesitate to reach out to our team at 888-965-031. This allows you to easily show your results as you get back out there— from events, to work, to parties, and more. Hello and welcome to On/Go. The industry leading, I-can’t-believe-they-made-COVID-19-testing-this-simple app. If you think you may have a medical emergency, call your doctor, go to the emergency department, or call 911 immediately.