My Esse Health app not working? crashes or has problems?

My Esse Health Status

Last Updated on 2024-04-27 by Esse Health

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Common My Esse Health Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My Esse Health app on iOS and Android devices. Solve all My Esse Health app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My Esse Health iPhone Issues and Solutions

My Esse Health iOS app crashes, not working, errors
My Esse Health iOS app network issues
My Esse Health on iOS has black/white screen

My Esse Health Android App Issues and Solutions

My Esse Health has errors/crashing/not working
My Esse Health server network connectivity issues
My Esse Health has black screen

My Esse Health iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My Esse Health app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My Esse Health app crashes or not working on Iphone (iOS):

Close and restart the My Esse Health app on iPhone
Update My Esse Health app to the Latest Version for iOS
Uninstall and reinstall My Esse Health iPhone app
Update your iPhone to the latest iOS version

Fix My Esse Health on iPhone unable to connect to server/internet connection issues::

To resolve My Esse Health network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My Esse Health black/white screen (blank screen) on iPhone:

Follow the My Esse Health iOS app troubleshooting guide Here →

My Esse Health Android App Issues and Solutions

Fix My Esse Health not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My Esse Health app issues:

Force Stop the My Esse Health App
1. On android, goto "Settings" » click My Esse Health app. » click "Force Stop".

Update My Esse Health to the latest version on PlayStore

Clear My Esse Health App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My Esse Health app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My Esse Health.

Fix My Esse Health unable to contact server/ My Esse Health internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My Esse Health » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My Esse Health » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My Esse Health on android.

Solve My Esse Health black/white screens issue on Android:

Follow the My Esse Health android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Esse Health, developers of My Esse Health.

About this app

this app makes it easy to communicate with your Esse Health provider in a secure and confidential manner. With 24/7 access you can send secure messages to your doctor’s office anytime, day or night!