MyMemberInfo Status

Last Updated on 2024-09-18 by Ocean Consulting Group, Inc.

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Common MyMemberInfo Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MyMemberInfo app on iOS and Android devices. Solve all MyMemberInfo app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MyMemberInfo iPhone Issues and Solutions

MyMemberInfo iOS app crashes, not working, errors
MyMemberInfo iOS app network issues
MyMemberInfo on iOS has black/white screen

MyMemberInfo Android App Issues and Solutions

MyMemberInfo has errors/crashing/not working
MyMemberInfo server network connectivity issues
MyMemberInfo has black screen

MyMemberInfo iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MyMemberInfo app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MyMemberInfo app crashes or not working on Iphone (iOS):

Close and restart the MyMemberInfo app on iPhone
Update MyMemberInfo app to the Latest Version for iOS
Uninstall and reinstall MyMemberInfo iPhone app
Update your iPhone to the latest iOS version

Fix MyMemberInfo on iPhone unable to connect to server/internet connection issues::

To resolve MyMemberInfo network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MyMemberInfo black/white screen (blank screen) on iPhone:

Follow the MyMemberInfo iOS app troubleshooting guide Here →

MyMemberInfo Android App Issues and Solutions

Fix MyMemberInfo not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MyMemberInfo app issues:

Force Stop the MyMemberInfo App
1. On android, goto "Settings" » click MyMemberInfo app. » click "Force Stop".

Update MyMemberInfo to the latest version on PlayStore

Clear MyMemberInfo App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MyMemberInfo app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MyMemberInfo.

Fix MyMemberInfo unable to contact server/ MyMemberInfo internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MyMemberInfo » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MyMemberInfo » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyMemberInfo on android.

Solve MyMemberInfo black/white screens issue on Android:

Follow the MyMemberInfo android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ocean Consulting Group, Inc., developers of MyMemberInfo.

About this app

Easily access your health plan information when you need it, anywhere you need it. With the this app mobile application, you can easily explore your membership plan details without the hassle of sitting in front of a computer screen.