Contact BrightWay Credit Card Support

I was approved for the card back in December 2021. I have never been able to login to the app. I was patient at first and willing to talk and figure out why I could not access the app. During multiple different conversations over the first month I was told to uninstall and reinstall. Then told to reset my password through OneMain Financial Website but don’t login in there and to go back to the app and login. Then I was told I’d have a ticket made for my account to have the issue addressed. Then I was told that the representative would have management contact me to help. I am still waiting on the call from nearly 2 months ago now. I have a card and i had to activate it through the phone but I refuse to use it if I can’t follow the charges made and if I can’t make payments as needed. I’m glad I was approved for the credit but it’s unfortunate that it’s useless to me. To this day, and again just now, uninstalling and reinstalling and resetting the password has gotten me NOWHERE. There’s no point to call as ask for assistance because that has always gotten me NOWHERE also. I was told a website would be up sometime for the credit card. Maybe, whenever that’ll be, I’ll be able to use my card.

So far I’ve had nothing but issues with the app. Can’t even register or activate the card without the app. So far the card has been useless for me, as I can use it until it’s activated. So when logging into the app for the first time, it ask for you to register. This is where it goes downhill fast. It only ask for your last name, last 4 of SS and birth date to validate you. Every time I type it in, it tells me they are unable to verify and to try again later.

Love the card, don’t like the app and automated phone service too much. This would be a great app if it worked on a regular basis. But it doesn’t. I have had to delete it, reinstall it, delete it and reinstall it, and half the time that did not work. I have had to go through the OneMain site to get my card information. The app would also be good if you could add your debit card as a second payment option. This feature does not work using the automated pay by phone and the customer service agent asked stupid questions over and over again asking how I was trying to access it! DUH!!! How idiotic. And why after your payment posts, it takes so long for your balance to update. Another reason why having the debit card payment option as a second source of online payment, because it will update within 24 - 48 hours. In short the phone service and mobile app are not sufficient and needs a lot of improvement. With these improvements, it can make the process more efficient.