MyUTHealth app not working? crashes or has problems?

MyUTHealth Status

Last Updated on 2023-11-09 by The University of Texas Health Science Center at Houston

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2 Reported Issues: 😵🆘🛟🚨📢

Kaye Reheiser

2022-08-31

I am trying to make a chart and having issues

Kaye Reheiser

2022-08-31

I am trying to make a chart and having issues

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Common MyUTHealth Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MyUTHealth app on iOS and Android devices. Solve all MyUTHealth app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MyUTHealth iPhone Issues and Solutions

MyUTHealth iOS app crashes, not working, errors
MyUTHealth iOS app network issues
MyUTHealth on iOS has black/white screen

MyUTHealth Android App Issues and Solutions

MyUTHealth has errors/crashing/not working
MyUTHealth server network connectivity issues
MyUTHealth has black screen

MyUTHealth iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MyUTHealth app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MyUTHealth app crashes or not working on Iphone (iOS):

Close and restart the MyUTHealth app on iPhone
Update MyUTHealth app to the Latest Version for iOS
Uninstall and reinstall MyUTHealth iPhone app
Update your iPhone to the latest iOS version

Fix MyUTHealth on iPhone unable to connect to server/internet connection issues::

To resolve MyUTHealth network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MyUTHealth black/white screen (blank screen) on iPhone:

Follow the MyUTHealth iOS app troubleshooting guide Here →

MyUTHealth Android App Issues and Solutions

Fix MyUTHealth not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MyUTHealth app issues:

Force Stop the MyUTHealth App
1. On android, goto "Settings" » click MyUTHealth app. » click "Force Stop".

Update MyUTHealth to the latest version on PlayStore

Clear MyUTHealth App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MyUTHealth app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MyUTHealth.

Fix MyUTHealth unable to contact server/ MyUTHealth internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MyUTHealth » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MyUTHealth » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyUTHealth on android.

Solve MyUTHealth black/white screens issue on Android:

Follow the MyUTHealth android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at The University of Texas Health Science Center at Houston, developers of MyUTHealth.

About this app

Integrating the this app app with the Apple HealthKit™ can also allow you to incorporate steps walked, calorie intake, blood pressure, and glucose level into your portal account. Upload health and fitness data, including data from the Apple Health app, when enrolled in self-tracking programs. Scheduling appointments, securely communicating with your physician, viewing test results, finding a location, refill prescriptions, and more is now at your fingertips with the this app app. It’s a one-stop app for all things related to your health and fitness. Sign up today. Better health care starts with you. this app will continuously offer updates to improve the patient experience.