DocuMate app not working? crashes or has problems?

DocuMate Status

Last Updated on 2024-12-09 by Snappii

I have a problem with DocuMate

Are you having issues? Select the issue you are having below and provide feedback to DocuMate.

⚠️ Fix Now in One Click

User reports:
No current problems

Have a Problem with DocuMate: Scan, Sign, PDF, AI? Report Issue

Common DocuMate Problems & Solutions. Troubleshooting Guide

Table of Contents:

DocuMate iPhone Issues and Solutions

DocuMate iOS app crashes, not working, errors
DocuMate iOS app network issues
DocuMate on iOS has black/white screen

DocuMate Android App Issues and Solutions

DocuMate has errors/crashing/not working
DocuMate server network connectivity issues
DocuMate has black screen

⚠️ Troubleshoot | Fix Now in One Click

DocuMate iPhone Issues and Solutions

How to fix DocuMate app crashes or not working on Iphone (iOS):

Close and restart the DocuMate app on iPhone
Update DocuMate app to the Latest Version for iOS
Uninstall and reinstall DocuMate iPhone app
Update your iPhone to the latest iOS version

Fix DocuMate on iPhone unable to connect to server/internet connection issues::

To resolve DocuMate network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

DocuMate Android App Issues and Solutions

Fix DocuMate not working on Android, crashes, errors or is unresponsive:

Force Stop the DocuMate App
1. On android, goto Settings » DocuMate » click [Force Stop]

Update DocuMate to the latest version on PlayStore

Clear DocuMate App Cache and Data:
1. On android, goto Settings » Apps » DocuMate » Storage » click [Clear Data] option. This clears both data and cache.
2. restart DocuMate.

Fix DocuMate unable to contact server/ DocuMate internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click DocuMate » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto DocuMate » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch DocuMate

Contact Support

‼️ Outages Happening Right Now

Started 2 minutes ago
Gauth
Started 9 minutes ago
My Singing Monsters
Started 28 minutes ago
WinZO
Started 34 minutes ago
OOONO
Started 36 minutes ago
Bubble Cash
Started 1 hour ago
Amplifon
Started 1 hour ago
Exploding Kittens

Alternatives Apps

CamScanner-PDF Scanner App

Scan & Translate+ Text grabber

Mobile Scanner App - Scan PDF

Microsoft Lens: PDF Scanner

My Scans, best PDF Scanner App

Evernote Scannable

Scanner App ∙ Scan & Sign PDF

Fing - Network Scanner

Scanner App: PDF Document Scan

Adobe Scan: Mobile PDF Scanner