Are you having issues? Select the issue you are having below and provide feedback to Eurail/Interrail Rail Planner.
- Bug when saving journeys
- Does not show which platforms the trains will be located at
- No feature to show alternatives routes if a train is missed
- No map of a station for tight connections
- Routing puts user on a bus instead of keeping them on the through train
- Ignores Italian train scheduling for connections
- Missteps when routing to avoid seat reservations
- Total failure to place a selected seat reservation in the cart for purchase
- Tells user there are no trains to a destination when the German S7 lines accept a EurailPass
- Bug that causes map to be deleted with every update
- Incorrect train info
Used my rail planner app on my 8 the day in Europe on my 10 day pass, could add trips to all in our groups, but on tha app MyPass is not getting loaded and not able to get today's ticket with QR code. Requested train ticket examiner and he had permitted our journey. Only issue is loading if My Pass and download of ticket. Says -try again
Have not been able to add trips to my eurail global pass since leaving Zurich to Stuttgart. My Pass no longer shows a QR code anywhere.
The planner is not working and I cannot add journeys to my pass here in Northern Ireland
I can not give in today’s travel day.
App hangs on Android devices
My Journey Planner does not hold both start and destinations at once so cannot even start!!!. I put in the start station and it shows then select the destination and the destination shows but the start is empty and vice versa. What do I do?
Eurail app lost all details of trip and pass while travelling.
I also have a problem adding journeys to a pass and eurail customer support do not reply
Seat reservations search function does not work
My freind has problems about trying to ad trips to his journey in the railplanner app, they do not show in on the ticket for the travel day
Complete guide to troubleshoot Eurail/Interrail Rail Planner app on iOS and Android devices. Solve all Eurail/Interrail Rail Planner app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Eurail B.V., developers of Eurail/Interrail Rail Planner.
The Rail Planner App makes your Eurail or Interrail journey smooth and stress-free, whether you’re boarding your next train at the station or planning your next trip from your sofa. • Search for connections across Europe without having to hunt for wifi or use up your data. • View your day-by-day itinerary, get statistics for your trip and see your whole route on the map. • See which trains are scheduled to depart from or arrive at your chosen station in Europe. • Add a mobile Pass to My Pass and go paperless on your travels, from planning your trip to boarding the train. • Show your ticket in just a few taps to breeze through ticket inspection with your mobile Pass. • Go online to buy reservations for trains across Europe and guarantee your seat on busy routes. • Search by country and get extra discounts on ferries, buses, accommodation and more with your Pass. • Read FAQs for EurailInterrailRailPlanner , your Pass and train services in every country for a smooth trip, wherever you’re heading.