SAP app not working? crashes or has problems?

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Last Updated on 2024-12-03 by SAP SE

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3 User reports:
App has problems

User reports 3

⚠️ Most reported problems ⚠️

Crashes

100.0%

problems reported in the last 24 hours

24 hour clock ⏰

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Common SAP Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SAP app on iOS and Android devices. Solve all SAP app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SAP iPhone Issues and Solutions

SAP iOS app crashes, not working, errors
SAP iOS app network issues
SAP on iOS has black/white screen

SAP Android App Issues and Solutions

SAP has errors/crashing/not working
SAP server network connectivity issues
SAP has black screen

SAP iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SAP app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SAP app crashes or not working on Iphone (iOS):

Close and restart the SAP app on iPhone
Update SAP app to the Latest Version for iOS
Uninstall and reinstall SAP iPhone app
Update your iPhone to the latest iOS version

Fix SAP on iPhone unable to connect to server/internet connection issues::

To resolve SAP network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SAP black/white screen (blank screen) on iPhone:

Follow the SAP iOS app troubleshooting guide Here →

SAP Android App Issues and Solutions

Fix SAP not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SAP app issues:

Force Stop the SAP App
1. On android, goto "Settings" » click SAP app. » click "Force Stop".

Update SAP to the latest version on PlayStore

Clear SAP App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SAP app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SAP.

Fix SAP unable to contact server/ SAP internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SAP » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SAP » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SAP on android.

Solve SAP black/white screens issue on Android:

Follow the SAP android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SAP SE, developers of SAP.

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E-Mail: [email protected]

Website: 🌍 Visit SAP Website

Privacy Policy: https://www.sap.com/about/trust-center/data-privacy.html

Developer: SAP SE

About this app

SAP enables you to access all of your business-critical this app apps and processes and uses the latest device and OS capabilities like widgets, Apple Search, and push notifications to provide you with a seamless user experience so you can access native and web apps with content from this app solutions. With its intuitive design, this app Mobile Start provides easy access to company and industry news, enabling you to make informed and timely decisions and to increase your productivity. Note: To use this app Mobile Start with your business data, you must be a user of the underlying business solutions and have an this app Launchpad service site enabled by your IT department. this app Mobile Start is the native entry point that places the Intelligent Enterprise at your fingertips. Quickly view and manage workflow tasks using the integrated this app Task Center. You can test SAP by using the demo mode.