KFC US - Ordering App Reviews

by Tj Hhii

KFCUS desperately needs work. It’s missing a lot of menu items. I had assumed they were removed from the menu so ordered different then a then what I actually wanted. So when I got there I seen the actual menu and was disappointed with what I got because everything I wanted was still available. Just not in KFCUS . Also ordered sauces with KFCUS get charged for it. Get up to drive through window they ask did I want any sauces I said no just the ones I ordered with KFCUS . The employees informed me they can’t actually see what sauces I requested. So if they didn’t as or I just assumed it was good. I would have paid for sauces and not received them. Disappointing because I act find using apps to order more convenient. Rather then siting at the menu board try to order food and after each item being asked is that all. For real is it so common for people to just say an item and sit silently waiting to be asked if that all. That now it’s gotten so bad that people can’t take more then half a second to say the next item before being interrupted with is that all. No I will say and that’s all at the end of my order thank you very much.

by ADisappointedEmu

KFCUS will allow you to order items that are not sold at the location. I ordered wings on KFCUS and drove 15 minutes to pick them up. The drive thru informed me they do not carry wings at their location and I will have to refund with whatever service I ordered them on.
KFCUS does not have a button for cancellation or order issues, the only way to contact them is through “feedback” on there website which is typically used to review your experience.
Please fix these problems. Big waste of time.

by Bubba__

How do you finally build an app after being a decade late and manage to not even add your entire menu to it? Like just the main thing to point out, you don’t have popcorn tenders/chicken in your app menu. I have not been able to even order through KFCUS yet because there are missing menu items or things are only bundled in a specific way on KFCUS and you can choose what you’d like. Seriously your parent company is PepsiCo, you have the money to do better…

by ThrownAwayAlready

I ordered and fully paid for my food through the KFC app , only to be told when I arrived at the location that: 1) they didn’t have most of what I ordered on hand, and 2) I would have to call KFC’s 800 number to cancel the order and get a refund, as the local store has no way of doing that.

So KFCUS basically takes your payment upfront and then messages your order to the local store with no way of the store confirming that they can actually provide what you want at the time you requested. And then you find out after you’ve driven to the restaurant whether or not you will actually get your food, AND whether or not you will have to (like me) sit on hold for 15 minutes to request a refund from their customer service department.
Picking up the phone and calling in your order to the local KFC would give you instant feedback on whether you can get what you want, without paying for food you can’t get upfront.
Do not waste time on KFCUS.

by NMNavarr

I've tried to use KFCUS to order food on three separate occasions, but I've given up and gone in myself every single time. Several options from the menu are missing, including drinks: no root beer, no Dr. Pepper (it's actually available for selection all the way up until I choose my location), etc. even though you can order them all if you go there in-person. This issue seems to extend to the website as well. The meal options that they do offer give you no room for customization. If a meal comes with a medium drink and you want to upgrade to a large, too bad. The only way around it is to order every piece individually, which will cost significantly more than if you bought it as a meal. If there actually is a way to make changes, then it is incredibly well hidden and unintuitive compared to every other fast food app that I've used before.

by Emilymikes

Did an order thru KFCUS and the store messed up the whole order. The store couldn’t do anything so I had to spend 20 minutes on hold and then 20 minutes on the phone with customer support to get my money back. They didn’t even have any of my info from my order. The customer support ppl don’t hang into from KFCUS . Terrible customer experience. Don’t build an app if I can’t give feedback for my order and get my money back thru KFCUS when needed.

by Kakemix420

Horrible app!!! It took my money but did not place my order. 😡 it gave me an error message BUT STILL TOOK MY MONEY!! I go up to the kfc and they didn’t have the order request either. I went ahead and paid for food because I was starving and it wasn’t the managers fault KFCUS is trash. She couldn’t refund me because there was nothing for her to refund… I tried to look up my order history but all I get is the loading circle. I sent an email and tried to call corporate but have gotten no where. Sure it’s less than $7 but that’s not the point. I recommend you just go to the store and order there. I had my food in less than 5 minutes when I ordered in store.

by SpOoNMaN LIVE

I tried ordering with KFCUS the other day and it said there was a problem with my card. Figuring it was a glitch, I retried the transaction, no dice. I tried reentering the card information and ordered one more time. Received a message saying that my card information was bad. In KFCUS I received notifications that my orders had been cancelled. I then go to look at my card and find I’ve been charged 3 times for the orders placed. To make matters worse, I tried emailing the email address provided in KFCUS and it bounced back as an invalid email address. Hoping I’ll get my money back on those orders I never received. Been days at this point, fingers crossed.

by Stifferspqr

Having previously downloaded KFCUS and setting up an account, I decided to order…
An hour and a half later I still had no food!!!
Every time I clicked on the “order status” link the page failed to load. I then cancelled the order and notified customer service through KFCUS . Knowing this is a fairly new app I was willing to give them the benefit of the doubt. However it’s been almost a month since and all I have received from them by way of explanation is the auto generated response.
Just terrible customer service not how things should go for a new highly promoted app.

by MonsterMike72

When you order thru KFCUS , there is no communication on your order when the store has issues.
I ordered thru KFCUS in advance specifically to avoid a line.
However when I arrived the store lobby was closed due to staffing issues.
I had to wait thru the drive thru line, then only to find out they were out of extra crispy chicken and could not satisfy my order.
My option was to take original recipe, or go thru KFCUS to try and get a refund… after already waiting thru the line.
I understand running out of product.
I understand being short staffed.
Turn off the online order option thru the store to alleviate issues like this.
I would not be as upset had I just arrived at the store and experienced these issues.
I am upset because KFCUS offers a service it cannot in good faith fulfill.

by Kajuluri

They made me order through app cos I get to
Pick up ny food quickly uaing Mobile Order Pickup. When I went there, these losers locked themselves inside not reaponding to me for 20 mins. I waited in Chicago cold for 20 mins and my hands are frozen to a point where I couldnt feel a think. I had to go back into drive through queue for 35 mins again and get my order delivered cold. They not only made me waste my time ordering agead, they also delivered cold food and made me freeze. Now I will make them cold enough with my lawsuit and make them taste what happens when they freeze a lawyer almost to death.

by Franklm4

I’ve had KFCUS for what feels like forever and no matter how long I want, how many times I try, no matter how many times I install and uninstall KFCUS , or turn my phone off and on it NEVER works! Every time I go to order it says no results. It doesn’t matter what location I pick it ALWAYS says no results and won’t let me pick a location. Even when I go to different cities and one time I even went to a different state and still nothing. At this point it’s just taking up space on my phone. I wouldn’t recommend it to anyone.

by Leighleigh1979

KFCUS is awful. I ordered food last Thursday, went to the store to pick up my order, only to be told that what I had ordered was no longer available and they told me they couldn’t refund me my money at the store and that I’d have to go through KFCUS . There’s no option on KFCUS to cancel your order. I’ve since opened a ticket online and have not heard back from anybody or gotten a refund. There’s a 1-800 number the store employees told me to call but I’ve held for 20-30 minutes and never get to talk to a person. What a terrible experience.

by Ponchinator

Awful app does not change wait time what so ever I go into kfc EVERY-TIME I end up WAITING AND WAITING AND WAITING either as a customer or a doordasher I get frustrated because as a customer I am going to a fast food place hungry expecting to get my food FAST and I end up waiting 30-45 minutes for a few pieces chicken why would I do that when I can go to any nicer restaurant and dine in and order food and probably wait a shorter amount of time for a whole dine in entree. As a doordasher it’s beyond frustrating because I am on a roll with good earnings for the day and I am motivated to continue BUT THEN I go to Kfc and everything changes I end up losing my whole momentum just because I decided to accept a doordash order from kfc I end up waiting over 30 minutes!!! Keep in mind in that time I’ve just been waiting I don’t get paid I get a bad review instead for taking too long because kfc doesn’t have any chicken ready but somehow it’s my fault and I can never explain it because it’s no contact delivery

by Lilskip3125

Not only did it not save my future pick up time for a later time, told me after submitting would be ready in 3-5 minutes, we live 20 away. Called KFC and they wouldn’t remake or hold, just tossed it on the warmer table. Also - if I use KFCUS , I cannot pick up in the drive thru, you have to go in which I find ridiculous. Everything is paid for, one of the quickest orders and your gonna make me park and walk in for you to just hand me a bag?!? Deleted app, just stupid.

by TxBoniBlue

Seriously, I ordered using KFCUS , arrived and went through the drive through to pick it up at the time it was supposed to be ready, but was told I needed to come inside to pick it up. There was no one behind me in the drive through. I could have driven up, ordered, (got the drink I really wanted which wasn’t on KFCUS menu) and sat in my car after being up and working a 12+ hour day. I’ll know better next time…

by La Vega Nuke

I’m only giving KFCUS 2 ⭐️ because of the staff being friendly and quick to offer assistance. I made an order to the location closest to my house and it sent me somewhere else. Not only that, this location I was sent to didn’t have my order!!! It’s going on 2hrs since I created the order and I’m still waiting!! I love KFC, but something needs to be done to correct this location issue.

I created a dummy order to see where it would send me... I had to select my location TWICE to get it to stick that I wanted this particular location. All I can say is it’s going to be a while before I use KFCUS again.

by JWCG72

First of all, KFC needs to learn a lesson it still hasn’t learned in decades of evolving fast food competition. Mainly being make things easier, cheaper and more accurate for your customer along with tasty food. KFC has mostly had tasty food. The prices for what you get are high for the most part due to lack of easily obtained deals in KFCUS. Heck, I JUST saw an ad for a 3.99 chicken sandwich on TV and the deal isn’t even in KFCUS ???!!! There are literally NO app deals in KFCUS whereas Wendy’s, McDonalds, Subway, Taco Bell etc ALL have app deal exclusives and some type of loyalty reward digital coupons. Apps should ALWAYS have the best deals. It’s the point of downloading them and gobbling up data and the time in using them. Loyalty rewards etc tied to KFCUS as well. Come on KFC stop giving us reasons to go to Popeyes or Church’s instead.

by Cb479

KFCUS does everything I need it to for my chicken cravings. I’ve only had a few issues here and there, but nothing I couldn’t figure out and work through.

by Fastpitchdad13

Placing the order took a little while to figure out but now that I’ve done it, it should be easy from now on. I would recommend ordering from it. There are promotional items ordering digitally that you won’t see at the store. I was gifted a free order of large fries. Other deals are also featured that are not offered except on KFCUS . Plus, the order was ready for pickup when I arrived at the store.

by Glo4327

Still no refund since 3/8/21; sent in my order number and nothing. Beware!!!!

I ordered via KFCUS, got to the store and discovered they were out of both items. No one watched out to me until I got there. Tried to cancel so I could get a refund. No cancellation choice. Had to call the customer service #, was told credit may take 2-3 days depending upon my bank; a week has gone by and still no refund. Please do not use KFCUS. You will never get your money back.

by Emwantstodie

There’s a kfc right down my road but instead it tells me I can only go to the one 11 miles away?? If you can only use this at certain locations it shouldn’t be an app. This is not a problem at any other fast food chain that offers a mobile app. Not to mention why can’t I scan for points? I download all the food apps just to scan for points when I occasionally get food there. Clearly the kfc app is just as outdated as their stores.

by Twoon8

Went to kfc today. Hadn’t been for a couple years. Had to pull forward to wait in fries. Husband said his fries were fresh and hot and his sandwich was warm enough. I ordered the chicken strips and fries. Chicken strips were somewhat warm. Fries were cold. Room temperature at best. I tasted one. I don’t understand. If a customer has to pull forward for 5 or so minutes to wait on fries to cook, why would staff not give fresh fries with all of the meals? Disappointed to say the least.

by Madison7015

Since when has KFC had an app?! I feel the need to hop in my cream/tan (it's like the color of a perfectly toasted marshmallow) jeep and get a chicken sandwich and some coleslaw. KFCUS is so clean and so... so... desirable!
Could it have a kids menu? Yes. Could it give me the option to remove ice from my drink? Yes. Could the developer make it a little more personalized? Like a 'good morning, I hope you get that promotion today' (bc I know the internet knows all my info anyways 🙄).. yes
But overall, I give KFCUS 5 stars in general. But for the sake of specificity, I give it 4.765 stars.
You all should be proud of yourselves, mucho props (it was about time) and my 2021 has definitely gotten better from the discovery of KFCUS and all that is has to offer
It's even better than Barack Obama eating pineapple on his pizza... I said what I said 🤷🏻‍♀️