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The app desperately needs work. It’s missing a lot of menu items. I had assumed they were removed from the menu so ordered different then a then what I actually wanted. So when I got there I seen the actual menu and was disappointed with what I got because everything I wanted was still available. Just not in the app. Also ordered sauces with the app get charged for it. Get up to drive through window they ask did I want any sauces I said no just the ones I ordered with the app. The employees informed me they can’t actually see what sauces I requested. So if they didn’t as or I just assumed it was good. I would have paid for sauces and not received them. Disappointing because I act find using apps to order more convenient. Rather then siting at the menu board try to order food and after each item being asked is that all. For real is it so common for people to just say an item and sit silently waiting to be asked if that all. That now it’s gotten so bad that people can’t take more then half a second to say the next item before being interrupted with is that all. No I will say and that’s all at the end of my order thank you very much.

I ordered and fully paid for my food through the KFC app , only to be told when I arrived at the location that: 1) they didn’t have most of what I ordered on hand, and 2) I would have to call KFC’s 800 number to cancel the order and get a refund, as the local store has no way of doing that. So this app basically takes your payment upfront and then messages your order to the local store with no way of the store confirming that they can actually provide what you want at the time you requested. And then you find out after you’ve driven to the restaurant whether or not you will actually get your food, AND whether or not you will have to (like me) sit on hold for 15 minutes to request a refund from their customer service department. Picking up the phone and calling in your order to the local KFC would give you instant feedback on whether you can get what you want, without paying for food you can’t get upfront. Do not waste time on this app.

I've tried to use this app to order food on three separate occasions, but I've given up and gone in myself every single time. Several options from the menu are missing, including drinks: no root beer, no Dr. Pepper (it's actually available for selection all the way up until I choose my location), etc. even though you can order them all if you go there in-person. This issue seems to extend to the website as well. The meal options that they do offer give you no room for customization. If a meal comes with a medium drink and you want to upgrade to a large, too bad. The only way around it is to order every piece individually, which will cost significantly more than if you bought it as a meal. If there actually is a way to make changes, then it is incredibly well hidden and unintuitive compared to every other fast food app that I've used before.