HHU Ersti-Guide app not working? crashes or has problems?

HHU Ersti-Guide Status

Last Updated on 2024-08-21 by Konzept-iX Software GmbH

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Common HHU Ersti-Guide Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot HHU Ersti-Guide app on iOS and Android devices. Solve all HHU Ersti-Guide app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

HHU Ersti-Guide iPhone Issues and Solutions

HHU Ersti-Guide iOS app crashes, not working, errors
HHU Ersti-Guide iOS app network issues
HHU Ersti-Guide on iOS has black/white screen

HHU Ersti-Guide Android App Issues and Solutions

HHU Ersti-Guide has errors/crashing/not working
HHU Ersti-Guide server network connectivity issues
HHU Ersti-Guide has black screen

HHU Ersti-Guide iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever HHU Ersti-Guide app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix HHU Ersti-Guide app crashes or not working on Iphone (iOS):

Close and restart the HHU Ersti-Guide app on iPhone
Update HHU Ersti-Guide app to the Latest Version for iOS
Uninstall and reinstall HHU Ersti-Guide iPhone app
Update your iPhone to the latest iOS version

Fix HHU Ersti-Guide on iPhone unable to connect to server/internet connection issues::

To resolve HHU Ersti-Guide network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix HHU Ersti-Guide black/white screen (blank screen) on iPhone:

Follow the HHU Ersti-Guide iOS app troubleshooting guide Here →

HHU Ersti-Guide Android App Issues and Solutions

Fix HHU Ersti-Guide not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent HHU Ersti-Guide app issues:

Force Stop the HHU Ersti-Guide App
1. On android, goto "Settings" » click HHU Ersti-Guide app. » click "Force Stop".

Update HHU Ersti-Guide to the latest version on PlayStore

Clear HHU Ersti-Guide App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "HHU Ersti-Guide app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch HHU Ersti-Guide.

Fix HHU Ersti-Guide unable to contact server/ HHU Ersti-Guide internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click HHU Ersti-Guide » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got HHU Ersti-Guide » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch HHU Ersti-Guide on android.

Solve HHU Ersti-Guide black/white screens issue on Android:

Follow the HHU Ersti-Guide android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Konzept-iX Software GmbH, developers of HHU Ersti-Guide.

About this app

Herzlich Willkommen an der Heinrich-Heine-Universität Düsseldorf! In diesem nützlichen Begleiter finden Sie hilfreiche Informationen zum Studienbeginn und zur Studienorganisation, zur Orientierung auf dem Campus und rund um das Studierendenleben.