Alight Mobile Reviews

Alight Mobile Reviews

Published by on 2024-09-25

🏷️ About: The Alight mobile app is designed to provide employees and benefit participants of companies that partner with Alight Solutions to administer their HR and benefit programs with access to their personal benefits information anytime and anywhere. The app allows users to manage their health, retirement, and payroll details, enroll in important benefits, review their medical plan and spend, review their 401(k) contribution elections, review their pension benefit, see if they are on track for retirement, access and save a copy of their insurance card, get help from their personal Health Pro, explore other benefit resources all in one place, and review their time off balance.


       


Overall Customer Experience 😎


😎👌🔥 Positive experience
74.1%

👿🤬😠 Negative experience
20.1%

🙄💅🫥 Neutral
5.8%

~ from Justuseapp.com NLP analysis of 163,392 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Easy to access and use

- Easy to check balance



Read 31 Customer Service Reviews 👿🤬😡😠💢😤

4.8 out of 5

Limited functionality - at best

2022-05-22

Alight is consistent with the level of usefulness that this app provides to their customers - to be expected by a legalized group of scammers. You can get basic account balance and contribution amounts, but that’s about it. You can increase your contributions to your 401k, and that’s about it. Forget about accessing any health information - doesn’t work at all despite what their ads claim. Financial account information seems to lag by a day or two. Asking for tech support for Alight is an effort in futility.

Retirement Account

2022-06-23

I loaded Alight thinking it would be easier to look at my retirement account information than going to the website. When I select retirement nothing but a blank page shows up. So it’s back to using the website. Alight has been deleted from my device.

Won’t take a password from clipboard

2022-07-24

I want a long random password to protect my account—disabling the clipboard on the password screen makes using one much more difficult. Deprecating password management applications is out of step with current best practices

View website

2022-08-25

The point of an app is to let you view it in Alight . But instead you can view half your stuff then go to the website to see the other half. Waste of time just log into the website.

Can’t even log in

2022-09-26

Downloaded Alight so I could track my HSA balance and the first screen asks who my employer is. Even though they have my employer listed, the drop down list is completely unresponsive, and I can’t proceed any further than that screen. No alternative is offered rendering Alight unusable.

An app container to display web pages. Why bother?

2022-10-27

For me, all Alight does is call up pages from this app’s web site. Some of those pages are mobile friendly but many more are not. If this is v3 of Alight , I shudder to think what versions 1 and 2 looked like.

Criminal incompetence

2022-11-28

Raytheon and this app should be held liable for losses due to Alight
and website not working. Corporate greed is behind moving from Fidelity to this 3rd rate app / website. Raytheon if you’re too cheap to offer employees a pension, at least have the dignity to provide a decent investment option and tools that work to prevent losing our money that we worked hard to save.

Dissatisfied with Raytheon/this app

Unresponsive garbage fire

2022-12-29

Every action takes a minute to load and fails to load half the time. It feels like I am using a 90s web browser rather than an app. It’s impossible to update info with how unresponsive Alight is. About all it’s good for it to check if the company hasn’t stolen all your money yet. Can not wait to transfer my 401k to another company!

Slow and frustrating

2023-01-30

Note: Alight presents a form to users if they elect to give negative feedback, which would otherwise redirect to Alight store review page if the user elected to give positive feedback.

Alight is unacceptably slow, I still get dumped into webpages in a terrible browser system. I am less than thrilled with this app’s annuity-like financial products as well. Avoid.

Check hours on app

2023-03-03

You should make it available for us to check hours and pay on app without having to go to full site

Improvement, but still horrible

2023-04-01

This is by far the worst financial app ivevever used. Horrendously slow, the user interface is confusing and it has horrible user journey mapping in the way it transitions between screens. For example, take a look at the mailbox feature. Literally like a mailbox from 1990. They need to look at any financial app (Fidelity, Vanguard, Scottrade, etc) and copy those interfaces.

Seems to be getting worse

2023-05-03

Slow to load. Freezes up constantly.

Terrible app

2023-06-03

No matter where I am Alight is as slow as Christmas. Some of the features don’t even work and won’t let me continue to the next page. It’s just terrible in my opinion.

Not updating my information

2023-07-05

My wife and I are moving to a new address. I have updated that address on my company personnel site but this app still does not show the updated information for my wife who is my primary beneficiary instead it shows the this app cooperate address. I spoke to an this app person regarding this issue almost 2 weeks ago and nothing has changed.

I

2023-08-05

Easy way to check your investment..so happy with Alight.

Everything at my fingertips!

2023-09-06

Great App this app! All my work and life needs in one place. High-five!

Easy to use to check balance

2023-10-08

Easy ro check balance

Recommend this app!!

2023-11-08

Great app an easy to navigate I recommend it to all my family members & friends alike

ILight review

2023-12-10

It’s very fast with the touch password and reliable

Much Improved

2024-01-10

Ease of access and functionality

Can’t login after update

2024-12-11

Can’t login after update

Not easy to use

2024-12-11

I tried logging in several times with my credentials, double checked and everything and just couldn’t get it to work.

Not worth downloading

2024-12-11

Very awkward and inconvenient to use, and provides very little information. Don’t waste you time and memory.

Slow, missing information

2024-12-11

To look at my HSA balance it brings me to Alight Store for another app. I just want the balance. If the website can show me the balance, the mobile app should be able to.

Nice benefits app

2024-12-11

Easy to understand and helpful. Simpler than other 401k apps in particular.

Easy to use

2024-12-11

Easy to use and great info

Helpful app

2024-12-11

Pretty clean app w stuff like 401k and HSA balance.

Full transaction capabilities

2024-12-11

This is a big improvement! It’s great to be able to complete full transactions on Alight . I was able to update my 401(k) contributions quickly and easily. It’s nice to have access to all my payroll and benefits info in one place. I like the new look too.

Nice app!

2024-12-11

The upgraded app is great. Easy to use and I love how it pulls in data for all my benefits and payroll into one place.

Benefits

2024-12-11

Great app with lots of helpful information and content for my benefits. Love having everything in one spot now and easy to access.

Making it real

2024-12-11

Easy to use, information is relevant and exactly where it needs to be. Great experience!



Is Alight Safe? 🤗🙏


Yes. Alight Mobile is very safe to use. This is based on our NLP (Natural language processing) analysis of over 163,392 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Alight Is 78.6/100.


Is Alight Legit? 💯


Yes. Alight Mobile is a totally legit app. This conclusion was arrived at by running over 163,392 Alight Mobile User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Alight Is 84.8/100..


Is Alight Mobile not working? 🚨


Alight Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Alight Mobile? Post a Review




Features

- Access to personal benefits information

- Find a doctor or urgent care clinic

- Enroll in important benefits

- Review medical plan and spend

- Review 401(k) contribution elections and make changes if needed

- Review pension benefit

- See if on track for retirement

- Access and save a copy of insurance card

- Get help from personal Health Pro

- Explore other benefit resources all in one place

- Review time off balance

- Features available dependent on employer's benefit plan

- Subject to terms, conditions, and availability

- Alight Solutions LLC is a registered trademark.

  Customer Service/Support
Developer:
Alight Solutions, LLC

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