GO2bank: Mobile banking Reviews

by Siftkitteee

Worst bank I have ever banked with. Not only do they have limited customer service if you transfer money into your account which you will inevitably have to do to fund your account don’t count in it showing up when where you transferred your money from says it is transferred and posted. Been waiting now 2 days and since it’s Friday will have to wait another 2 days if I’m lucky the money will be in there Monday they don’t work on the weekends apparently. My transferring bank shows the deposit as transferred and posted yet my account does not and customer services advice just randomly check your account to see if it’s posted yet!

by Alliecat3733

I just went down a wild goose chase. I received my card, went to the website provided and activated it. Downloaded GO2bank and saw “my card is on the way”. That didn’t make sense so I called the number on the back of the card and entered the info and they said to call another number to activate it. I called that number and they said my card was activated and to call back the other number. So I did. They said my card wasn’t activated. Now I give up and just extremely thankful I didn’t set up any deposits. I’m actually now concerned this is a fraudulent company so going to be monitoring my credit report extremely carefully.

by NickeeAleze

If you’re looking for a reliable card, one where your account info & balance are accurate & you can get ahold of customer service…DON’T get this card.
I had GreenDot, they switched over to this & it’s been a major headache.
Today, my account balance & transactions are not updating in GO2bank or online. I spent 35 minutes on hold only for her to disconnect the call.
Went online to chat & John Lester gave me info for resetting my password & ended the chat.
I will definitely be using a different card going forward. It’s unacceptable to have to deal with not being able to access your money when you have to.

by Shaddylanez228

I have had money on this go to bank card for since July I have been unable to get any assistance on getting my money off or updating my information and have been very displeased I would like my money back I would like my money off my card I have $225 on my card I would like back I did not pay with a check so I do not expect to get paid back with the check I just want my money transferred from my this app account into my other account to my to my bank account I have tried to call many times I have covered every avenue that there is possibly for me to be able to I work with customer service I keep getting the runaround they don’t want to give me my money back they don’t want to help me update my services I have complained and complained and yet nothing has been done I would like my money back who do I need to get in touch with I’ve already contacted the FICA and also I wrote a letter to the Green Dot corporation and I have not heard anything back

by AmallBaby

They are offering a $50 sign up bonus if referred by someone. Per there referral bonus promotion terms of service it states that one must sign up using the person unique link share directly or shared through email or social post and receive a qualifying direct direct of $200 or more within 45 days day of account opening and that deposit must be made by employer, payroll, provider, government benefits or unemployment benefits or payor by ACH deposit. I met every requirements and did not receive my bonus and they refuse to give it to. Don’t bother using someone link you discover or shared with you through social media because it’s an excuse for them to not pay up despite what’s in their TOS. This company is a trickster and lair. I wouldn’t want to business with them the fact that they don’t honor their promotion. You have been warmed, proceed at your own risk!!

by Not A GO 2 Bank

If you call their customer service reps they are very rude and can toy with you they out me on hold for 30mins then the lady picked up the phone acted like she couldn’t hear me and hung up i would go with chime or money lion is better and more established pre paid banks and if they dnt know something they just keep you on hold til you hang up...then i get lied too about my dispute after my card was stolen ! They told me I would be contacted about my dispute then i never got contacted and never got my provisional credit after the 10th day and after I called to complain they told me I was denied even after my card was stolen and used after getting the run around on the phone after waiting for hrs on old then transferred to two departments and then hung up on this isn’t a good bank at all I should of stood with chime

by Stevens001

It seemed like a good bank to go with for something I needed at the moment but when I came down to it I don’t really like it. I opened an account waited for my debit card it said delivered but never got it, I put in another request and even changed the address they didn’t take my address until a few days later so I had to wait for the second time for a debit card. The address I have on file I no longer live at anymore I’m homeless. I don’t have an ID and I just received a deposit but the this app doesn’t offer transfers from bank to bank or to another debit card. now my money is stuck in this account until I can find another place to live to receive a debit card or a check just to access my money.

by Toya.kt

I will never in my life choose this bank ever again..., I linked my personal card to my this app card, I decided to deposit money that took forever to be deposited on my card. I contacted customer service asking is there a way to unlink my card, he first tells me that there isn’t anything showing on his end that my card was linked 😤so I’m telling him I’m looking at the screen showing my card is linked to this. I say don’t worry about just unlink my card I’ll just use it without linking my personal card to the account. He’s says at this moment we don’t have a option to remove your linked card at this time but we will update you when the feature is available wth......

by Costdew

I had to update my last review. This is what I’m being told on GO2bank ”Debit card transfer unavailable”. I tried all day yesterday and it’s 7:32am CST. Your call center is closed because I tried it already.
I was able to transfer $14 on the 7th of February. Now GO2bank is saying I’m being sent a new card. Why? I never requested it and why do I need it?
The closest thing I have to a checking account is right now linked to my GO2 account. Why can’t I make a transfer? I used this card one time at McDonalds because I just wanted to make sure I had access to the transferred money. It was fine but this was 4 or 5 days ago. What happened??????

by Twizzy4L

So basically I’m 19 and I stopped working due to COVID-19, so I applied for unemployment. I figured to use this app because it seemed like the right choice at the time, I was wrong!!!!! Everything was going smooth the first two months I revived my deposits from unemployment, then when the state sent my backend pay for 5,000 my account was locked . I’m not able to get my id due to enrollment centers being closed, so I try to call and reach out, the connection is terrible I finnallly got my account unlock without having to show an id that I don’t have....then two hours later I’m locked out PERMANENTLY...I have over 4,000 in that bank and I’m now homeless and hungry because I can’t access my money

by Joey2410

At first seemed like a good prepaid bank account that Gave you a decent overdraft amount credit if you met certain criteria. I met all criteria and was given the 200 overdraft protection which helps someone just starting a small business out for the first 2 months all was good then out of the blue I get a message saying my overdraft protection has been suspended to call the number on the back of the card which I did and after being on hold for 30 minutes the rep comes back on the line and tells me it’s because I went over the limit of over drafts fir the statement period first of there is no mention of a limit when you sign up for it second of all for the first 2 months there was no limit I called again to try and get info and to make a case after speaking and being on the phone for a almost an hour I got hung up on. Will update if gets resolved

by Babydoll764

For some reason they locked my card for unusual activity but I was the only person using my card and what I also realize is that every time I try to add money to the account that I created with a this app they block everything. I have close to $1000 from my work paychecks. My card has been declined at the ATM and they blocked my account from making purchases in store and online. Do not trust them please. I use this app as my direct deposit account but now that I can’t transfer anything into my account because it’s blocked I’m very disappointed and now I have to go find a new bank for work. They also have terrible customer service and the customer service representatives are very rude, they don’t answer your questions properly, they cut you off, and they take forever to respond.

by YoItsMeLorefield

I download GO2bank , hit login (signed up account through website ) put in email, put in password, hit sign in, it loads for a second, then brings me right back to the log in screen. Doesn’t say wrong password or email anywhere it’s the same exact screen before I signed in even still has my email and password like I never even hit sign it. I do a lot of beta testing for even brand new apps and usually can at least get passed log in screen lol. If I can get this thing working I’ll update rating (if deserves a up or down) and I’ll update review.

by Kamuela L Bannister

It started out really good banking with this app. So much so that I endeavored into a this app secured Credit Card. Then I noticed twelve unauthorized transactions and opened a dispute claim. I put in the leg work and submitted a dispute packet as directed that included all supporting documents like a police report, correspondence with other parties and banking institutions that were involved, and a detailed dispute letter. The packet was submitted via USPS mail as it was the only option; so one can imagine the lengthy timeline from opening the dispute claim to finally getting this app’s response and outcomes. Well, in the end it did not go in my favor and lost hundreds of dollars.

The unfavorable dispute ordeal made me divide to change my direct deposit from this app to my other checking account. I later realized that the this app secured credit card payments could only be made from the checking account. So I aimed to utilize the Debit Card Transfer feature with this app but that isn’t going so well with transfers being rejected my funds have been held for 7 or more business days before being available. This makes making the monthly credit card payments challenging.

I am still in limbo about closing my accounts with this app but hesitant for it may influence my already low credit score. I thought using this app banking services was going to help me to improve my credit score but so far it does not seem as such.

by Mermercarebear

I’ve been with GoBank for years and switched over to this app. Getting my money switched was frustrating and confusing, but it worked out in the end. (I originally gave it 1 star due to the frustration, but it all fixed itself in the end.)

The only reason I’m not giving it 5 stars is because many useful financial apps like Experian or Acorn do not recognize GoBank/this app. They are never listed. I can’t even request this app to be added to Experian cause there’s a digit in its name. Even when I tried to connect my GoBank account to this app through Plaid, nothing came up when searching it. It’s ridiculous that other companies don’t recognize it even though it’s been around a long time and I was online banking with them way before other online banks started such as Chime. I think if there is a way to fix it. It would help customers out so much.

One more small critique is I liked the simplicity of the GoBank app home page. I don’t like this app’s. I’d like to be able to clearly see my account, see any savings, transfer funds, etc. in one place like GoBank.

by STARLIGHTHEAVEN

GO2bank is great. But every time I try to login either from GO2bank or the website itself. It says to try again later. I wait fifteen minutes to an hour to try and see if it works that way but I keep getting the same error over and over and it’s becoming annoying. did you all provide any updates to GO2bank? Maybe a minor bug fixes can help solve this problem.

by LuisB.203

I love using GO2bank, when I first download it I had problems with able to use it because of the login, but now that’s all fixed. My only gripe about this is, it says that there’s no hidden fees unless you don’t have $200 on your account then it’s $5 which, I was charged last month but I’m wondering, will I be charged if I keep $200 on my account by the end of this month?

by IBLeevNMiracles

This application is still relatively new to us but it has worked extremely well with all of our needs. I am about to use the cash deposit barcode for the first time, I photographed it from another phone I’m hoping that it will stillWork the way that it is supposed to when using the telephone that has the application itself. Wait a minute I’m just going to download GO2bank to my personal phone! Great idea Greengoblin!

by JenniferJ 122

I don’t know why I haven’t done this before. It is absolutely the easiest thing I’ve ever done. Transferred my retirement check to this bank account and it came in two days early. Will never go back to a regular bank. I am amending this because I tried to deposit a check that my boyfriend gave me which I get every month for household expenses and tried five times and it would not go through. Finally ended up going to the bank to cash it now I have to figure out how to get the cash in the bank account. You guys need to work on that and get that glitch fixed.

by Sales & Marketing Pro

Hats off to Go2 Bank’s online banking and now newly added Vault Savings! Go2 is always there to assist you with your banking needs and wants and when you call in the CS reps are so friendly and pleasant that banking is fun…the Go2 debit card always works and with Vault savings in and out transfers are easy! In a time of monetary complexities no matter what way you go or look…Go2 Bank has your back! Thanks all!

by Sophiahvazquez

App is so easy to use, and the service is amazing!!! Would definitely reccomend to anyone and everyone!

by Bb0076

Would recommend to everyone! Great app and great services.