Octiv app not working? crashes or has problems?

Octiv Status

Published by BoxChamp on 2023-10-19

Octiv is a comprehensive and user-friendly platform, designed to streamline,
automate and professionalise the operations of fitness businesses. As a member
and user of the Octiv application, you will tap into technology that enriches
your fitness experience with booking of classes, workout tracking, a training
logbook, injury tracking, managing your accounts and payments, the ability to
interact with trainers and fellow membe.

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Common Octiv Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Octiv app on iOS and Android devices. Solve all Octiv app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Octiv iPhone Issues and Solutions

Octiv iOS app crashes, not working, errors
Octiv iOS app network issues
Octiv on iOS has black/white screen

Octiv Android App Issues and Solutions

Octiv has errors/crashing/not working
Octiv server network connectivity issues
Octiv has black screen

Octiv iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Octiv app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Octiv app crashes or not working on Iphone (iOS):

Close and restart the Octiv app on iPhone
Update Octiv app to the Latest Version for iOS
Uninstall and reinstall Octiv iPhone app
Update your iPhone to the latest iOS version

Fix Octiv on iPhone unable to connect to server/internet connection issues::

To resolve Octiv network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Octiv black/white screen (blank screen) on iPhone:

Follow the Octiv iOS app troubleshooting guide Here →

Octiv Android App Issues and Solutions

Fix Octiv not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Octiv app issues:

Force Stop the Octiv App
1. On android, goto "Settings" » click Octiv app. » click "Force Stop".

Update Octiv to the latest version on PlayStore

Clear Octiv App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Octiv app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Octiv.

Fix Octiv unable to contact server/ Octiv internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Octiv » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Octiv » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Octiv on android.

Solve Octiv black/white screens issue on Android:

Follow the Octiv android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at BoxChamp, developers of Octiv.

100% Contact Match

Developer: BoxChamp

E-Mail: [email protected]

Website: Visit Octiv Website

About this app

As a member and user of the this app application, you will tap into technology that enriches your fitness experience with booking of classes, workout tracking, a training logbook, injury tracking, managing your accounts and payments, the ability to interact with trainers and fellow members, and more. this app services a broad range of fitness communities including CrossFit, functional fitness, yoga, pilates, dance, boxing, personal trainers, and more. this app is a comprehensive and user-friendly platform, designed to streamline, automate and professionalise the operations of fitness businesses. We exist to grow active and healthy communities.