Vacuna app not working? crashes or has problems?

Vacuna Status

Last Updated on 2024-06-29 by IO Propagator

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Common Vacuna Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Vacuna app on iOS and Android devices. Solve all Vacuna app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Vacuna iPhone Issues and Solutions

Vacuna iOS app crashes, not working, errors
Vacuna iOS app network issues
Vacuna on iOS has black/white screen

Vacuna Android App Issues and Solutions

Vacuna has errors/crashing/not working
Vacuna server network connectivity issues
Vacuna has black screen

Vacuna iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Vacuna app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Vacuna app crashes or not working on Iphone (iOS):

Close and restart the Vacuna app on iPhone
Update Vacuna app to the Latest Version for iOS
Uninstall and reinstall Vacuna iPhone app
Update your iPhone to the latest iOS version

Fix Vacuna on iPhone unable to connect to server/internet connection issues::

To resolve Vacuna network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Vacuna black/white screen (blank screen) on iPhone:

Follow the Vacuna iOS app troubleshooting guide Here →

Vacuna Android App Issues and Solutions

Fix Vacuna not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Vacuna app issues:

Force Stop the Vacuna App
1. On android, goto "Settings" » click Vacuna app. » click "Force Stop".

Update Vacuna to the latest version on PlayStore

Clear Vacuna App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Vacuna app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Vacuna.

Fix Vacuna unable to contact server/ Vacuna internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Vacuna » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Vacuna » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Vacuna on android.

Solve Vacuna black/white screens issue on Android:

Follow the Vacuna android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at IO Propagator, developers of Vacuna.

About this app

The premium version is free of charge for all insured persons of the participating health insurance companies. Your vaccination record will never get lost again. this app determines your individual vaccination status and reminds you of the next vaccination. Your health insurance doesn't support this app yet? Just ask your health insurance if they already support this app. App available in English, German, Spanish and French. The advantage: you no longer miss any vaccinations that are due. Then you can activate the premium version yourself from app version 2. 3. 0.