Heritage South CCU Mobile Bank Reviews

Heritage South CCU Reviews

Published by on 2025-03-12

🏷️ About: Heritage South CCU Mobile Bank is your personal financial advocate that gives you the ability to aggregate all of your financial accounts, including accounts from other banks and credit unions, into a single view. It’s fast, secure and makes life easier by empowering you with the tools you need to manage your finances.


       


Overall Customer Experience 😎


🤬 Negative experience
51.3%

😎 Positive experience
31.8%

🫥 Neutral
17.0%

~ from Justuseapp.com NLP analysis of 2,382 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- The app has been updated to match modern times and is not outdated.

- Logging in is quicker than the old app.

- Transferring money between accounts is still possible.



Read 18 Customer Service Reviews 😠💢

4.8 out of 5
Downgrade

I downloaded HeritageSouthCCU a few weeks ago to replace the old app. So far I’ve had to call and speak to a representative three times to fix things that HeritageSouthCCU is suppose to do but won’t do. You can also deactivate your card on HeritageSouthCCU but have to call to reactivate it. If you pay a bill, it doesn’t show on your account until the vendor processes it which can take several days (which is different than the old app operated). HeritageSouthCCU has me searching for new credit unions to bank with that have user friendly apps. I’ve actually found several in the Murfreesboro area and will be swapping to one in the next few weeks.

Mew Mobil App

I do not like it!!! Hard to see... and hard to transfer monies from one account to another!!! I am not a fan of the way it’s set up. I loved the old one! It was much better and easier.

Disappointed

I think that Heritage south credit union needs a system. The present one does NOT work for most people. Additionally, the employees there don’t go out of their way to help you. I am seriously thinking of finding another financial institution to do business with.

Alerts are delayed until app is opened.

Unable to remove items that don’t apply to you. No way to remove information. Set up alerts still not getting. Have to call every time. Also required to agree to user id with no way to even see your account. Force to sign agreement. No way to decline and still see your account information.

Thumbs down

There’s no confirmation number for transactions and it takes a very long time to process.

No mobile deposit option!

Where did the mobile deposit option go? Terrible oversight as the android app still has it.

Hate the update

I hate the fact that I can’t see my balance change under each transaction anymore. I use to be able to easily transfer money between accounts using the account numbers.. now I need a member number & a share number that I don’t have. So I had to call and speak to someone to get all that information. Just not impressed.

More complicated...

I still think HeritageSouthCCU is good, but transferring funds to another members share is more complicated and I do not trust it as well as I did on the old app. Please eliminate having to put a number code in for which place the funds transfer to, and bring back just selecting between share checking or savings.

Balancing

You cannot balance an account easily because you cannot click on them to to show you have cleared them. I have to go back several transactions and figure out where I left off. Just frustrating. I use BOA for all other banking. It’s a breeze. You can click on cleared to know you have logged it. So easy to pick up where you left off each month. It shows what has cleared the bank and what is still pending.
Thank you

App issues

The credit union has issues maintaining HeritageSouthCCU. The mobile deposits always are difficult unless it’s printed from a machine, HeritageSouthCCU cannot ‘read’ handwriting well. The credit union’s fix is to mail money to them or come to the bank anyway defeating the purpose of HeritageSouthCCU ’s feature in the first place. It’s gray for looking at your account but it tends to freeze/not load well when it’s raining or is very slow to update. Calling this financial institution leads to snarky comments hidden behind a smile and no real solution.

I like the new design

I tried to deposit a check into my account, through HeritageSouthCCU today and that is when I found out that it’s not supported anymore. So I download the new app, reset my password (because the old one didn’t work with the new app), try to deposit the check, but now I have to re-enroll to use the feature that I was already using with the old app. I like the new design, but the migration to the new app is terrible.

Lewisburg user

I really like the old app better. Also, there is more of a delay in transactions showing up on the new app. I do like that it is quicker to log in though.

Easy to use

HeritageSouthCCU makes banking simple

Love the App

HeritageSouthCCU is so easy to use it helps you keep track of all your loans in your checking and savings account I totally recommend it.

Banking is good

I enjoy using HeritageSouthCCU for all of my banking needs. Its easy to navigate. Thanks

Me encanta

Me gusta mucho la aplicación aqui puedo ver todo me está de cuenta me gusta este banco

Finally

This is what we have needed since IOS 10 it seems like. Finally updated HeritageSouthCCU the matches modern times and not outdated🙏🏽

Thank you

Our branch Manager
In the Murfreesboro location off College
Is polite helpful and knowledgeable
Thank you again



Is Heritage South CCU Safe? 🙏

Yes. Heritage South CCU Mobile Bank is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 2,382 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Heritage South CCU Is 38.3/100.

Safety Analysis

88.6% of users say app is Safe 👍
88.6%

8.7% of users have Some Concerns ⚠️
8.7%

2.7% of users say app is Risky 🚨
2.7%


Is Heritage South CCU Legit? 💯

Yes. Heritage South CCU Mobile Bank is legit, but not 100% legit to us. This conclusion was arrived at by running over 2,382 Heritage South CCU Mobile Bank User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Heritage South CCU Is 58.7/100..

🔏 Privacy & Data Safety

Heritage South CCU collected the following data from you:

  • Data Linked to You:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  • Data Not Linked to You:
    • Location

How was your experience with Heritage South CCU Mobile Bank? Post a Review




Features

Heritage South CCU Mobile Bank is your personal financial advocate that gives you the ability to aggregate all of your financial accounts, including accounts from other banks and credit unions, into a single view.

To use the Heritage South CCU Mobile Bank app, you must be enrolled as a Heritage South Community CU digital banking user.

It’s fast, secure and makes life easier by empowering you with the tools you need to manage your finances.

Keep your transactions organized by allowing you to add tags, notes and photos of receipts and checks.

Secure your account with a 4-digit passcode and fingerprint or face reader on supported devices.

  Contact Support
Developer:
Heritage South Community Credit Union

Contact e-Mail:

Website: