Southwest Missouri Bank | SMB Reviews

Southwest Missouri Bank | SMB Reviews

Published by on 2024-10-16

🏷️ About: The SMB Online app gives you the ability to aggregate all of your financial accounts, including accounts from other financial institutions, into a single, up-to-the-minute view so you can stay organized and make good financial decisions. It's fast, secure and makes life easier by giving you the tools you need to manage your finances.


       


Overall Customer Experience 😎


😎👌🔥 Positive experience
54.4%

👿🤬😠 Negative experience
31.6%

🙄💅🫥 Neutral
14.1%

~ from Justuseapp.com NLP analysis of 2,940 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- The app has a great look and feel.

- Adding notes and images to transactions is very helpful.

- The app allows users to see their account numbers.

- The app is clean and simple.



Read 17 Customer Service Reviews 👿🤬😡😠💢😤

4.9 out of 5

Mobile deposit

2022-05-30

I liked the previous one when it automatically took the picture of the check for you, this is a step backwards

Bill pay

2022-07-01

Does not give a confirmation on transaction. When hit submit.

Bad update 100%

2022-08-01

SouthwestMissouriBankSMB is terrible, it won’t even let me log into my account. Do not get the update if you ever want to keep track of your money

Very nice

2022-09-02

Very nice to use. Very user friendly. Would like to be able to see more detail if want for my bill pay. Have several different electric meters and would be nice to be able to see more details so make sure am paying correct one

Wonderful

2022-10-04

I love this new update. Only issues I’ve found are accounts are too easily removed from the dashboard. No big deal tho because you can just message to have the issue corrected. The second issue is in the transactions, it would be great to be able to choose to see just one account instead of all. Overall SMB’s new app is just as good as the bank and people who work there.

Best 3rd party app on my phone

2022-11-04

I’ve been with SMB for about four years, I’ve been with any other banks. In my opinion SMB is hands down the best in the area.Every interaction I’ve ever had with them professional they’re nice, especially the ladies at the Customer Service Center which is local and they always answer and handle anything I need help with immediately. I’ve had one negative experience with SMB and that was with some extremely rude blonde womanAt the SMB location on 32nd St. and Connecticut ( or Indiana?). I walked in I needed something notarized and she treated me like I was just a piece of garbage, if I wasn’t given her any reason I would understand this lady was just horrible what happened about two months ago and obviously it’s stuck with me so I hope someone reads this in notes and that person is estimating help that person with their attitude. I besides this one person who I dealt with every single other person at SMB has been perfect. I’ll bank here forever. Also SouthwestMissouriBankSMB is near flawless.

I miss Carthage!

2022-12-06

Miss y’all love from Florida! Wyatt Gipson

Teller Supervisor - SMB

2023-01-06

Love the new mobile app! User friendly and awesome new features!

Love Dark Mode & Added Features

2023-02-07

The look and feel is great! Adding notes and images to transactions is very helpful.

Mobile app

2023-03-11

The updated app is AMAZING! Very modern and easy to navigate. Very impressed! Way to go SMB!

Viki

2023-04-09

Love SouthwestMissouriBankSMB it makes everything so easy!

New app

2023-05-11

Y’all out did yourselves so much nicer than the old app

RK - CARTHAGE

2023-06-11

SouthwestMissouriBankSMB works great, never an issue that is troubling enough to leave a petty review other than a 5 star.

Easy Banking

2023-07-13

It is very convenient to bank at any time of day.

New mobile app

2023-08-13

Very pleased with the smoothness of the transition from old app to new one. Great job!

Love this bank

2023-09-14

The people at SMB are the very best! Always kind, always helpful! I love this bank, Jamie Hanson, especially. She’s really been so very helpful! Thank you!

I love it!

2023-10-16

I love being able to see my account numbers! I also love how clean & simple everything looks!



Is Southwest Missouri Bank SMB Safe? 🤗🙏


Yes. Southwest Missouri Bank | SMB is very safe to use. This is based on our NLP (Natural language processing) analysis of over 2,940 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for Southwest Missouri Bank SMB Is 63.3/100.


Is Southwest Missouri Bank SMB Legit? 💯


Yes. Southwest Missouri Bank | SMB is a totally legit app. This conclusion was arrived at by running over 2,940 Southwest Missouri Bank | SMB User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Southwest Missouri Bank SMB Is 79.7/100..


Is Southwest Missouri Bank | SMB not working? 🚨


Southwest Missouri Bank | SMB works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Southwest Missouri Bank | SMB? Post a Review




Features

The SMB Online app gives you the ability to aggregate all of your financial accounts, including accounts from other financial institutions, into a single, up-to-the-minute view so you can stay organized and make good financial decisions.

Add Tags, Notes, & Images: By adding custom tags, notes or photos of a receipt or check, you have the ability to stay organized and find exactly what you're looking for when searching through your transactions.

Multi-Account Aggregation: View all of your financial information (balances, transaction history, merchant spending averages) in one place for on-the-go organization.

Transfer Money: Transfer funds between your other accounts at SMB and accounts at other financial institutions.

To use the SMB Online app, you must be enrolled as a Southwest Missouri Bank online banking user.

If you don't currently use online banking, get enrolled today by selecting Enroll now on the login screen of the app.

If you currently use our online banking, simply download the app, launch it, and login with the same username and password.

Alerts & Notifications: Set up alerts for low funds, incoming transactions, and upcoming bills via text, push notifications, email, and in-app message.

The SMB Online app utilizes the same bank-level security that protects you when you're banking online.

It's fast, secure and makes life easier by giving you the tools you need to manage your finances.

You can also secure your account with biometrics supported by your device and fingerprint or facial recognition.

View statements: Access your account statements right from your app.

The app features a unique 4-digit passcode setting that prevents unauthorized access.

Manage your debit cards: Easily turn your card off and on if you've temporarily misplaced it.

  Customer Service/Support
Developer:
Southwest Missouri Bank

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