Trustco Bank Reviews

I have previously updated my address months ago when I moved and still receiving mail from you with my old address. I’m afraid they will stop forwarding it!!!!!!!!!

When I go in app- it shows it was updated…

Is there no communication????

Very slow to return calls if they are returned at all. Very frustrating!!!!!!!!

TrustcoBank doesn’t work well compared to other institutions. Slow and has a hard time recognizing mobile deposit imagines.

I frequently have to re-verify every two weeks. And your bank is unable to send me a text I have to do a call.I’m going to the local branch to correct it with no success, and I’ve called your technical people no results

The newest history I can see on the checking account is FORU days old!

TrustcoBank needs to save my User Name so I don’t have to type it each time. When paying bills there should be a confirmation screen prior to saving the payment just in case an error is made.

The mobile deposit feature before the update was not very user friendly but Trustco is the type of bank that listens. With their new update, depositing checks is so easy! Love TrustcoBank

Love TrustcoBank!

Super easy to navigate.
-Liz from Latham

Love the new features on TrustcoBank !

The new mobile deposit camera works perfectly!

This new mobile app is great!

The new app is much easier to use.

Very convenient and straightforward app that allows me to do what I want

Really helpful in quick look at accounts!

I have banked with Trustco for over 20 years and never had a problem! They are great!

TrustcoBank is very user friendly and I love the ability to set multiple alerts.

Thank you thank you thank you thank you! Finally my favorite bank has an app that can live up to its lofty standards. This has been a godsend for me, thank you so much.

Much better with the boundary box, telling you to move camera closer and it snaps the camera lens automatically. Way to go!

I find apps to be more about flash than use ability. Trustco’s App is simple and easy to navigate. Deposits are easier than ever too.

The previous app was slow, devoid of easy-to-access information, and the fingerprint login was way behind the times.

This "new" "updated" app is quickly proving to be as bad, if not worse.

This is a new App but you would think it would have been tested before release. Lots of trouble signing up now cannot log in at all on mobile app. Have been trying for over an hour and keep getting messages app is having problems try again later. Not good for a banking app when you need to look at your account.

What a surprise! As usual you have put out an antiquated product that doesn’t work. Terrible bank, terrible app.

Let’s work the glitches out then we’ll see.

The new application is sharp. Way to go Trustco. Nice job!

Pretty nice and way better than the old one

Before the latest update, you had to establish special mobile login credentials; basically one login for the desktop and one for the mobile app. With the latest update, you use the same credentials as the desktop website and if using TrustcoBank for the first time, you'll get a two-factor authentication (2FA) code sent to your phone. It would be preferable to allow use of an authentication app outside of a phone as the phone could be lost or the number hijacked. Never the less, both the website and app are a step up.