Trustco Bank app not working? crashes or has problems?

Trustco Bank Status

Last Updated on 2024-05-21 by Trustco Bank

I have a problem with Trustco Bank

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5 User reports:
App has problems

User reports 5

⚠️ Most reported problems ⚠️

42.9%

Something else

28.6%

Connection

14.3%

Not working

14.3%

Problems reported in the last 24 hours

24 hour clock ⏰

📋 2 Reported Issues:

Dennis Roman 2023-11-28

Since new software release from Trustco-Bank, when opening app on iPad, image appears in Portrait (vertically) not Landscape (horizontally). Was app coded only for Portrait mode for iPads?

Chris Tuttle 2023-07-21

The mobile banking application is experiencing intermittent connection issues please try again.

Showing 1-2 of 2 reported issues:

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Common Trustco Bank Problems & Solutions. Troubleshooting Guide

Table of Contents:

Trustco Bank iPhone Issues and Solutions

Trustco Bank iOS app crashes, not working, errors
Trustco Bank iOS app network issues
Trustco Bank on iOS has black/white screen

Trustco Bank Android App Issues and Solutions

Trustco Bank has errors/crashing/not working
Trustco Bank server network connectivity issues
Trustco Bank has black screen

⚠️ Troubleshoot | Fix Now in One Click

Trustco Bank iPhone Issues and Solutions

How to fix Trustco Bank app crashes or not working on Iphone (iOS):

Close and restart the Trustco Bank app on iPhone
Update Trustco Bank app to the Latest Version for iOS
Uninstall and reinstall Trustco Bank iPhone app
Update your iPhone to the latest iOS version

Fix Trustco Bank on iPhone unable to connect to server/internet connection issues::

To resolve Trustco Bank network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Trustco Bank Android App Issues and Solutions

Fix Trustco Bank not working on Android, crashes, errors or is unresponsive:

Force Stop the Trustco Bank App
1. On android, goto Settings » Trustco Bank » click [Force Stop]

Update Trustco Bank to the latest version on PlayStore

Clear Trustco Bank App Cache and Data:
1. On android, goto Settings » Apps » Trustco Bank » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Trustco Bank.

Fix Trustco Bank unable to contact server/ Trustco Bank internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Trustco Bank » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Trustco Bank » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Trustco Bank